((OTRS)) Community Edition import
in a few clicks

Without techs, timelack and hustle. With help of robust data import wizard.

More details

((OTRS)) Community Edition import tool you’ve been looking for

Now, there’s no need to worry about any help desk import problems. Complete platform to platform migration with HDM fast and effortless.
Save time & money
Clear process cost, a faster import to the new system, and no need to design the migration method. All with HDM.
Simple setup
Just prepare your information for transition beforehand and start moving your data. No need to fiddle with anything.
Vital data with you
Whether it is for complying reasons, or convenience, import your old data to the new tool to keep up with customers easier.
Autonomous migration

Why spend time transferring data by hand when a machine can deal with it?

Our importing system will manage every piece of info so you don’t have to.

Connection integrity

All your customer records migrate complete and whole. From sender and receiver info to attachments and signatures, all data will be untouched.

The same applies to the help desk and CSV data. By the end, you get useable information.

Data safety

All the passwords you use during the migration process are not kept in our system. Only authorized employees can gain access to your accounts or help desk dashboards.

All the information you provide is under solid protection from any kind of danger.

Data mapping

Pick what piece of info comes to your new solution yourself.

During the data migration, you can check what entities will cut and what will stay.

Ease of use

The full process was deliberately designed to let users to run the migration themselves.

No need to have programming experience or proprietary knowledge, just follow the shown prompts.

5-star customer service

We strive to make our service as pleasant to you as possible, as evident by G2. We always go after quality and proper assistance.

Whether it is through a phone or email, we are always ready to tackle your migration issues.

Why import data to ((OTRS)) Community Edition using Help Desk Migration?

Castle gates

Security first

We don't share any of your information with third parties, and additionally meticulously protect it, so nothing gets lost or stolen.


Easy to use wizard to setup import

Our service was built to provide you with a user-friendly data migration tool that helps to get the work done seamlessly.


Wizard window
Mapping fields window

Optional and powerful field mapping

Only Help Desk Migration make it easier to automatically transmit custom fields, as well as map their destination.


Preserved relations between objects and people

All tickets will be imported to ((OTRS)) Community Edition with their respective agents, contacts, and attachments, as a result, saving the history of customers' requests.


Relations illustration

Objects you may import to ((OTRS)) Community Edition

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

Import data to ((OTRS)) Community Edition in 6 quick steps

  • Prepare

    In the new help desk, set up profiles for your agents and custom ticket fields. When done, go to Migration Wizard and start the ((OTRS)) Community Edition import.

  • Link source Help Desk

    Choose your current help desk from the list and complete the form to permit our migration tool retrieve the data.

  • Connect ((OTRS)) Community Edition

    Once you have selected your data source, connect our service with your ((OTRS)) Community Edition to enable the import.

  • Select objects

    Choose the records you want to migrate and specify the mapping of ticket fields, both standard, and custom.

  • Import limited amount of data

    Run a cost-free demo to find out how your migration to ((OTRS)) Community Edition will look like and verify that the records translates correctly.

  • Import to ((OTRS)) Community Edition all data

    Once everything's checked, choose a good time when the majority of your clients are offline and launch the Full Data Migration.

We keep all of your data safe

We take security and safety very seriously and have developed a complete set of practices, technologies, and policies to help ensure that your data is secure.

Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Voice of the customers

((OTRS)) Community Edition import in a few clicks

Automatically. Securely. Quickly

Proceed to Free Migration

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