OTRS import
in a few clicks

Without techs, timelack and hustle. With help of robust data import wizard.

More details
Safe and Secure
Your passwords as well as records are safe with us and will be used for import only.
Fast & Furious
It will take you no longer than 10 minutes to set up the import to OTRS and run the test data transfer.
All Data Import
HDM is capable of importing all major record types and fields you need, directly where you want them to be.

Why import data to OTRS
using Help Desk Migration?

Security first

We don't share any of your information with third parties, and additionally meticulously protect it, so nothing gets lost or stolen.

Next

Easy to use wizard to setup import

Our service was built to provide you with a user-friendly data migration tool that helps to get the work done seamlessly.

Next

Optional and powerful field mapping

Only Help Desk Migration make it easier to automatically transmit custom fields, as well as map their destination.

Next

Preserved relations between objects and people

All tickets will be imported to OTRS with their respective agents, contacts, and attachments, as a result, saving the history of customers' requests.

Next

Objects you may import to OTRS

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Companies
  • Folders

Import data to OTRS in 6 quick steps

  • Prepare

    Sign-up and go to our migration wizard.

  • Select and link your source service desk with HDM.

  • Connect OTRS

    Grant access to your OTRS account.

  • Express your business needs

    Let us know what parts of your migration you wish to modify

  • Get your needs estimated

    We will research your application and get back to you with a the overall cost and a scope of tasks.

  • Import to OTRS everything

    Move all your customer service records in a single push.

We keep all of your data safe

We take security and safety very seriously and have developed a complete set of practices , technologies , and policies to help ensure that your data is secure.

Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, than you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, than you have 15 knowledge base records.
Let's get connected
Automated Migration price
During automated migration we transfer records , including relations between them.
Custom Migration price
Any modules, any requirements.
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Voice of the customers

OTRS import in a few clicks

Automatically. Securely. Quickly

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