TOPdesk import
in a few clicks

Without devs, delays and hustle. With step-by-step TOPdesk import setup form

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TOPdesk import tool you’ve been looking for

Now, there’s no need to concern yourself about any help desk import issues. Full platform to platform migration with HDM fast and simple.
Save time & money
Affordable price, a swift transfer to the new help desk, and no need to design the migration script. All with HDM.
Simple migration course
Just get the customer info ready for migration beforehand and begin moving your data. It’s not necessary to fiddle with anything.
Essential data right beside you
Regardless of your reasons, transfer your historical data to the new tool to keep the track of customers easier.
Automated migration

A bare minimum is to get done on your side. We already wrote the migration method.

All you have to do is configure your platform import preferences and you’re ready to start.

Data relationship coherence

All your customer records will move complete and whole. Together with its smallest details, all data structure will be maintained.

The same goes for the help desk and CSV data. As a result, you get useable information.

Data security

All the passwords you provide during the migration procedure are not stored. Only authorized staff can get access to your profiles or help desk dashboards.

All the information you provide is behind a thick wall from any kind of danger.

Mapping records

Decide what piece of info will migrate to your new solution yourself.

While managing the migration setup, you can choose what records to leave behind and what will stay.

Ease of use

The whole process was solely created to let users to go through the migration themselves.

No need to have advanced skills or exceptional knowledge, just follow the shown hints.

Great customer service

Our main goal is to make our service as pleasant to you as as feasible, as evident by G2. We always aim for high-level service and proper assistance.

Regardless of the way you contact us, we are always ready to resolve your migration queries.

Why import data to TOPdesk using Help Desk Migration?

Castle gates

Security first

We don't share any of your personal information with third parties, as well as meticulously protect it, so not a thing gets lost or stolen.


Easy to get around wizard to setup import

Our service was built to provide you with a user-friendly data migration tool that helps to get the work done seamlessly.


Wizard window
Mapping fields window

Elective and powerful field mapping

Only Help Desk Migration make it easier to automatically move custom fields, as well as map their location.


Preserved relations between objects and people

All tickets will be imported to TOPdesk with their respective agents, contacts, and attachments, thus, saving the previous record of customers' requests.


Relations illustration

Objects you may import to TOPdesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

Import data to TOPdesk in several simple steps

  • Prepare

    In the new help desk, put up profiles for your agents and custom ticket fields. Once done, go to Migration Wizard and start the TOPdesk import.

  • Connect source Help Desk

    Choose your current help desk from the catalogue and fill in the form to let our migration tool fetch the data.

  • Once you have specified your data source, connect our service with your TOPdesk to permit the import

  • Select objects

    Select the records that you need to migrate and specify the mapping of ticket fields, both standard, and custom.

  • Import limited amount of data

    Run a free demo to see how your migration to TOPdesk will look like and verify that the records migrates accurately

  • Import to TOPdesk all data

    Once everything's tested out, pick the best time when most of your clients are offline and launch the Full Data Migration.

We keep all data secure

We take safety very seriously and have built a comprehensive set of practices , technologies , and policies to help ensure that your data is protected.

Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Voice of the clients

TOPdesk import in a few clicks

Automatically. Securely. Quickly

Proceed to Free Migration

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