FreeScout import
in a few clicks

Without devs, timelack and hustle. With step-by-step FreeScout import setup form.

More details

Spotless FreeScout import services just for you

Your platform migration issues are behind you now. Full migration from platform to platform with HDM swift and simple.
Less time & money spent
Affordable process cost, a swift transition to the new help desk, and no need to create the migration method. Get it all with HDM service.
Transparent migration course
Simply prepare your information for migration in advance and begin moving your records. No need to deal with everything alone.
Vital custom records aside
Regardless of your reasons, move your historical data to the target platform to keep up with customer data easier.
Automated process

Only the smallest preparations are required from you. We already wrote the script.

All you have to do is set your system migration preferences and you’re ready to go.

Connection coherence

All your emails will move with the correct structure. From sender and receiver info to attachments and signatures, all data structure will be maintained.

The same goes for the help desk and CSV data. As a result, you get useable information.

Data security

All the credentials you provide throughout the migration process are not stored. Only authorized personnel can get access to your email accounts or help desk dashboards.

All the information you provide is behind a thick wall from any type of danger.

Data mapping

Decide what data will migrate to your new help desk yourself.

Throughout the data migration, you can choose what records to leave behind and what will stay.


The whole process was intentionally created to allow users to go through the migration on their own.

It’s not necessary to have advanced skills or exceptional knowledge, just follow the on-screen prompts.

Customer support

Our main goal is to make our service as convenient to you as possible, and G2 Crowd has already recognized it. We always aim for high-level service and proper communication.

Whether it is through a phone or email, we are always ready to resolve your migration issues.

What are the key reasons to import data to FreeScout utilizing Help Desk Migration?

Castle gates

Security first

We do not disclose any of your information with third parties, as well as thoroughly protect it, so not a thing gets lost or stolen.


Easy to navigate wizard to setup import

Our service was developed to provide you with a easy to use data migration tool that helps to get the work done seamlessly.


Wizard window
Mapping fields window

Optional and powerful field mapping

Only Help Desk Migration enables you to instantly transfer custom fields, as well as map their location.


Maintained relations between objects and people

All tickets will be imported to FreeScout with their corresponding agents, contacts, and attachments, thereby, saving the record of customers' requests.


Relations illustration

Objects you may import to FreeScout

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

Import data to FreeScout in 6 simple steps

  • Get ready

    In the target help desk, create profiles for your agents and custom ticket fields. Once done, go to Migration Wizard and begin the FreeScout import.

  • Connect source Help Desk

    Select your current help desk from the list and fill in the form to let our migration tool fetch the records.

  • Connect FreeScout

    Once you have specified your data source, connect our service with your FreeScout to allow the import.

  • Choose objects

    Select the information you need to migrate and specify the mapping of ticket fields, both standard, and custom.

  • Import limited amount of data

    Run a free demo to find out how your migration to FreeScout will look like and verify that the data migrates accordingly.

  • Import to FreeScout all data

    Once everything's tested out, choose a good time when the majority of your customers are offline and launch the Full Data Migration.

We always keep all data safe

We consider safety very seriously and have established a comprehensive set of practices, technologies, and policies to help guarantee your data is protected.

Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Voice of the customers

FreeScout import in a few clicks

Automatically. Securely. Quickly

Proceed to Free Migration

Blog Articles You Might Find Useful

Top 16 Service Desk Software Solutions for Your IT Company Ranked

The internet is full of different tools and platforms to manage your business activities. It can be hard to decide which one is the best.…

Help Scout Alternatives That Are Just As Good

Where there is a product, there is an alternative to it. Help Scout is no exception. These days, many consider it to be one of…

5 Best Help Desk Solutions for BigCommerce

The fast and personalized service can be the reason for your customers to consider buying from you again. Besides, the outstanding buying experience spurs clients…

Book a Call
— %s