Help Scout import
in a few clicks

Without developers, delays and hustle. With step-by-step Help Scout import setup form

Spotless Help Scout import services just for you

Your platform migration issues are behind you now. Full migration from platform to platform with HDM swift and effortless.

Less time & money spent

Lower price, a swift migration to the new help desk, and no need to develop the migration method. All with HDM.

Clean process

Simply get the customer info ready for migration beforehand and start moving your records. No need to fiddle with anything.

Essential custom records aside

Regardless of your reasons, migrate your old data to the target system to keep up with customers easier.

Automatic import services

Why waste time moving data manually when a machine can do it?

Our migration system will manage every piece of info so you don’t have to.

Data relationship coherence

All your emails migrate with the correct structure. From sender and receiver info to attachments and signatures, all data will be untouched.

The same goes for the help desk and CSV data. In the end, you get your exact information.

Data security

All the credentials you use throughout the migration process are not kept in our system. Only authorized staff can gain access to your profiles or help desk panelrecords.

All your info is behind a thick wall from the outside world.

Arrange your records

There’s no need to perform extensive data reviews to get started on your migration.

You can do all of this by using our data mapping system. Choose what you want to transfer and say where it goes just by clicking corresponding checkboxes.

Robust but transparent

You don’t need to learn the system to take advantage of all features.

Helpful on-screen instructions will assist you in moving your records quickly and effectively. As a result, you can move data just about to any platform you like.

Outstanding support

We aim to make our service as enjoyable to you as possible, as evident by G2. We always aim for quality and proper assistance.

Regardless of the way you contact us, we are always happy to help you with the import.

What are the key reasons to import data to Help Scout utilizing Help Desk Migration?

Security first

We do not disclose any of your personal information with third parties, as well as thoroughly protect it, so nothing gets lost or stolen.

Simple to use wizard to setup import

Our service was designed to provide you with a easy to use data migration tool that helps to get the work done seamlessly.

Elective and powerful field mapping

Only Help Desk Migration enables you to instantly move custom fields, as well as map their location.

Maintained relations between objects and people

All tickets will be imported to Help Scout with their corresponding agents, contacts, and attachments, that way, saving the record of customers' requests.

Objects you may import to Help Scout

Help Desk Objects

Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups

Knowledge Base Objects

Articles
with images and attachments
Categories
Folders

96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

Import data to Help Scout in several easy steps

Get ready

In the target help desk, create profiles for your agents and custom ticket fields. Once done, go to Migration Wizard and begin the Help Scout import.
Link source Help Desk

Select your current help desk from the list and complete the form to let our migration tool retrieve the data.
Link Help Scout

After you've specified your data source, connect our service with your Help Scout to enable the import
Select objects

Choose the records that you need to migrate and set the mapping of ticket fields, both standard, and custom.
Import limited amount of data

Run a cost-free demo to find out how your migration to Help Scout will look like and confirm that the data migrates properly
Import to Help Scout everything

Once everything's tested out, choose the best time when most of your clients are offline and begin the Full Data Migration.

We always keep your data secure

We consider security very seriously and have established a comprehensive set of practices , technologies , and policies to help ensure that your data is secure.

Review our security guide

Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one

Migrate from Zendesk

To Help Scout

Number of records in your current Help Desk

Amount of Help Desk records

Amount of Knowledge Base records

Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.

Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.

Let's get connected

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Option #1: fully automated process

Automated data migration

According to the platforms you've selected, you can migrate:

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Option #2: Tailored to meet your needs

Customized data migration

Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.

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What kind of customization do you need?

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We'll get back to you as soon as we have the estimate ready.

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Voice of the clients

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