Kayako Classic import
in a few clicks

Without techs, delays and hustle. With help of robust data import wizard.

More details

Kayako Classic import tool you’ve been looking for

Now, there’s no need to concern yourself about any help desk import issues. Complete platform to platform migration with HDM swift and hassle-free.
Save time & money
Clear price, a faster import to the new system, and no need to create the migration method. Get all of this with HDM service.
Simple setup
Just get the customer info ready for migration ahead of time and start moving your data. No need to do everything alone.
Key data right beside you
Whether it is for complying reasons, or convenience, import your old data to the new tool to keep up with customer data easier.
Automated method

A bare minimum is to get done on your side. We already wrote the migration method.

Just set your system migration requirements and you’re ready to go.

Data relationship integrity

All your customer records migrate complete and whole. From sender and receiver info to attachments and signatures, all data is intact.

The same applies to the help desk and CSV data. As a result, you get your exact information.

Data security

All the passwords you use during the migration process are not saved. Only authorized personnel can get access to your email profiles or help desk dashboards.

All the information you provide is behind a thick wall from the outside world.

Place your data

It’s not required to conduct extensive data audits to start your data import.

You can do all of this by using our data mapping system. Pick what you want to transfer and say where it goes just by clicking the necessary boxes.

Powerful & accessible

You don’t need to understand the system to make full use of it.

Handy on-screen guides will help you in moving your data quickly and effectively. As a result, you can move data just about anywhere you want.

5-star customer service

We strive to make our service as convenient to you as possible, and G2 Crowd has already recognized it. We always go after high-level service and proper communication.

Regardless of the way you contact us, we are always ready to tackle your migration queries.

Why import data to Kayako Classic using Help Desk Migration?

Castle gates

Security first

We don't share any of your personal information with third parties, as well as meticulously protect it, so nothing gets lost or stolen.


User-friendly wizard to setup import

Our service was built to provide you with a user-friendly data migration tool that helps to get the work done seamlessly.


Wizard window
Mapping fields window

Alternative and powerful field mapping

Only Help Desk Migration helps you to automatically transition custom fields, as well as map their destination.


Preserved relations between objects and people

All tickets will be imported to Kayako Classic with their respective agents, contacts, and attachments, thus, saving the previous record of customers' requests.


Relations illustration

Objects you may import to Kayako Classic

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

Import data to Kayako Classic in six quick steps

  • Prepare

    In the new help desk, put up profiles for your agents and custom ticket fields. When done, go to Migration Wizard and start the Kayako Classic import.

  • Link source Help Desk

    Choose your current help desk from the list and fill out the form to permit our migration tool fetch the records.

  • Link Kayako Classic

    Once you have specified your data source, connect our service with your Kayako Classic to allow the import.

  • Choose objects

    Choose the information that you need to migrate and set the mapping of ticket fields, both standard, and custom.

  • Import limited amount of data

    Run a free demo to see how your migration to Kayako Classic will look like and confirm that the records migrates accordingly.

  • Import to Kayako Classic all data

    Once everything's checked, pick the best time when the majority of your clients are offline and start the Full Data Migration.

We keep all of your data secure

We take security and safety very seriously and have built a comprehensive set of practices, technologies, and policies to help ensure your data is secure.

Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Voice of the buyers

Kayako Classic import in a few clicks

Automatically. Securely. Quickly

Proceed to Free Migration

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