Kayako Classic import
in a few clicks

Without techs, delays and hustle. With help of robust data import wizard.

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Safe and Secure
Your passwords as well as records are safe with us and will be used for import solely.
Fast & Furious
It will take you no longer than 10 minutes to set up the import to Kayako Classic and start the test data transfer.
All Data Import
HDM is capable of importing all major record types and fields you need, directly to places you want them to be.

Why import data to Kayako Classic using Help Desk Migration?

Security first

We don't share any of your personal information with third parties, as well as meticulously protect it, so nothing gets lost or stolen.

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User-friendly wizard to setup import

Our service was built to provide you with a user-friendly data migration tool that helps to get the work done seamlessly.

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Alternative and powerful field mapping

Only Help Desk Migration helps you to automatically transition custom fields, as well as map their destination.

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Preserved relations between objects and people

All tickets will be imported to Kayako Classic with their respective agents, contacts, and attachments, thus, saving the previous record of customers' requests.

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Objects you may import to Kayako Classic

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Companies
  • Folders

Import data to Kayako Classic in six quick steps

  • Prepare

    In the new help desk, put up profiles for your agents and custom ticket fields. When done, go to Migration Wizard and start the Kayako Classic import.

  • Choose your current help desk from the list and fill out the form to permit our migration tool fetch the records.

  • Once you have specified your data source, connect our service with your Kayako Classic to allow the import

  • Choose objects

    Choose the information that you need to migrate and set the mapping of ticket fields, both standard, and custom.

  • Import limited amount of data

    Run a free demo to see how your migration to Kayako Classic will look like and confirm that the records migrates accordingly

  • Import to Kayako Classic all data

    Once everything's checked, pick the best time when the majority of your clients are offline and start the Full Data Migration.


We keep all of your data secure

We take security and safety very seriously and have built a comprehensive set of practices , technologies , and policies to help ensure your data is secure.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
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Automated Migration price
During automated migration we transfer records , including relations between them.
Custom Migration price
Any modules, any requirements.
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Kayako Classic import in a few clicks

Automatically. Securely. Quickly

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