Kayako Classic Migration: Move Your Legacy Helpdesk Data to a New Platform
Move tickets, contacts, companies, and knowledge base articles out of Kayako Classic into a modern support platform. Help Desk Migration automates the transfer, so your team keeps working while data moves in the background.
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Estimates based on 60,000+ successful migrations. Actual results may vary.
5 Steps to Migrate Your Kayako Classic Data
Help Desk Migration moves your data out of Kayako Classic through a guided, five-step process built for accuracy and speed. You connect Kayako Classic and your new platform, map the records you need, and run a free demo migration before committing to anything. Once you approve the results, the full migration runs automatically, and a final validation pass confirms every ticket, contact, and article landed exactly where it should.
Connect Kayako Classic as Your Source Platform
Give Help Desk Migration secure, read-only API access to Kayako Classic and your destination platform. Kayako Classic works as a source only, so this connection is one-directional — your legacy Kayako environment stays untouched throughout.
Choose required records and go through field mapping
Select the entities you want to move — tickets, contacts, companies, or knowledge base articles — and Help Desk Migration automatically maps standard fields to your destination platform. You review and adjust the mapping before anything moves.
Run a Free Demo Migration
Launch a free demo migration against a sample of your real Kayako Classic data, so you can confirm field mapping and accuracy before committing to the full transfer — no cost, no risk, no obligation.
Launch Your Full Migration
Once the demo results look right, schedule and launch the full migration. Help Desk Migration transfers every ticket, contact, company, and article on your timeline, with progress visible throughout. Your Kayako Classic environment and new platform both stay live the entire time.
Validate results and go live
After migration, Help Desk Migration runs a validation pass comparing record counts and key fields between Kayako Classic and your new platform. Spot-check records yourself, then flip your team over whenever you're ready.
What Data You Can Migrate From Kayako Classic
Tickets & Conversation History
Tickets migrate with their full history — requester, company, assignee, group, attachments, comments, tags, custom fields, and created and updated dates. Kayako Classic's API doesn't expose CC, first response time, or closed date on tickets, so those attributes aren't part of the transfer.
Contacts & Companies
Contacts migrate with phone numbers, and companies migrate alongside them, though Kayako Classic's API doesn't expose tags, custom fields, domains, or notes for either.
Knowledge Base Articles
Articles migrate with inline images and attachments intact. Kayako Classic's API doesn't expose article tags or multi-level folder structure, so articles migrate as a flat set.
Source-Only Limitations
Kayako Classic doesn't support ITSM objects (Change, Problem, Request) through Help Desk Migration, and — since it's source-only — none of its data can be migrated back in.
Migrating Your Kayako Classic Data
Kayako Classic migrations don't require extra configuration — Help Desk Migration handles field mapping across tickets, contacts, companies, and articles automatically as part of the standard transfer. You still get a free demo migration first, so you can confirm accuracy before committing to the full move, with no additional setup needed on your end.
Advanced Options for Larger Kayako Classic Migrations
Delta Migration
Kayako Classic keeps generating new tickets while you're planning your move. Delta Migration lets you run a second, smaller pass after the main migration that transfers only what changed since the first run.
What is Delta Migration?Interval Migration
If you're not ready to fully cut over yet, Interval Migration repeats the transfer from Kayako Classic on a schedule you choose — daily, weekly, or another cadence.
What is Interval Migration?Customizations
Every Kayako Classic setup is a little different. When out-of-the-box mapping doesn't cover an edge case, the Help Desk Migration team builds a custom migration script tailored to your specific data structure.
How can I customize my migration?
Why Teams Trust Help Desk Migration to Move On From Kayako Classic
Teams still running Kayako Classic pick Help Desk Migration to finally leave a legacy platform behind without losing years of ticket history. Instead of exporting spreadsheets and rebuilding tickets by hand, you get automated field mapping, a free demo migration to test accuracy first, and a dedicated team behind 50,000+ completed migrations.
Platforms You Can Migrate Your Kayako Classic Data Into
Help Desk Migration moves Kayako Classic data into 40+ modern platforms, including Zendesk, Freshdesk, and HubSpot Service Hub. Since Kayako Classic works as a source only, this is a one-way move — pick the platform that fits your team, and your tickets, contacts, and knowledge base transfer into it.
Autotask PSA
ConnectWise
CSV
Deskpro
Dixa
Document360
Dynamics 365
eDesk
FreeScout
Freshchat
Freshdesk
Freshservice
Front
FyneDesk
Gleap
Gorgias
Groove
Halo Service Solutions
Harmony
HelpDesk
HelpDocs
Helpjuice
Help Scout
HelpSpot
HubSpot Service Hub
Intercom
Ivanti
Jira Service Management
Jitbit HelpDesk
Kayako
KnowledgeOwl
Kustomer
Live Agent
Missive
Odoo Helpdesk
osTicket
Pylon
Reamaze
Salesforce Service Cloud
ServiceDesk Plus
ServiceNow
SherpaDesk
SolarWinds Service Desk
SparrowDesk
Spiceworks Cloud
SQLite
SuperOps
SupportPal
Syncro
SysAid (Cloud)
TeamSupport
TeamworkDesk
Trengo
Vivantio
Zammad
Zendesk
Zoho Desk
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Kayako Classic Migration Resources
Guides
Step-by-step instructions for planning and running your Kayako Classic migration.
Kayako Classic Security Migration
GDPR-compliant
Your data privacy matters. Help Desk Migration fully follows GDPR guidelines, so every step of your Kayako Classic export meets rigorous European data protection standards, giving you and your customers peace of mind.
SOC 2 Type II, SOC 3 certified
You can be confident that your Kayako Classic migration is in safe hands. Help Desk Migration's SOC 2 Type II, SOC 3 certification means that their security practices are independently audited and meet top industry standards for handling sensitive information.
Encrypted during transit and storage
Your data is protected by strong encryption from the moment it leaves Kayako Classic until it safely arrives in your new platform. This keeps your information secure both in transit and at rest.
No third-party access
Your data stays private throughout the migration. No third parties ever see or handle your information — only trusted Help Desk Migration professionals manage your transfer.
Kayako Classic Migration FAQs
Kayako Classic is the legacy, self-hosted edition of the Kayako help desk platform, used by teams managing tickets, contacts, companies, and a knowledge base.
No. Kayako Classic is supported as a source platform only — Help Desk Migration can move your data out of Kayako Classic into another supported platform, but it doesn't support importing data into Kayako Classic.
Help Desk Migration supports 40+ modern destination platforms, including Zendesk, Freshdesk, and HubSpot Service Hub.
Requester, company, assignee, group, attachments, comments, tags, custom fields, and created/updated dates all transfer. Kayako Classic's API doesn't expose CC, first response time, or closed date on tickets.
Kayako Classic articles migrate with inline images and attachments intact. Kayako Classic's API doesn't expose article tags or folder structure, so articles transfer as a flat set.
Migration time depends on your data volume — ticket count, attachments, and article count all factor in, especially for older, larger installations. Most migrations complete within a few days.
Yes. Help Desk Migration is GDPR-compliant and SOC 2 Type II / SOC 3 certified, encrypts data in transit and at rest, and never grants third parties access to your information.
Yes. It stays fully live and usable throughout the migration, so your team keeps working without interruption.
Yes. Every Kayako Classic migration includes a free demo migration that transfers a sample of your real data first, so you can check field mapping and accuracy before running the full transfer.
No. Help Desk Migration is a no-code, self-service tool — you connect both platforms, select what to migrate, and review field mapping through a guided interface.
Ready to Migrate Your Kayako Classic Data?
Start your free demo migration now and see how your Kayako Classic data moves in real-time.
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