Database import
in a few clicks

Without developers, delays and hustle. With step-by-step Database import setup form.

More details

Spotless Database import services just for you

Now, there’s no need to worry about any help desk import problems. Total platform to platform migration with HDM fast and simple.
Less time & money spent
Lower price, a speedy transfer to the new platform, and no need to create the migration script. Get it all with HDM service.
Clean process
Simply get the customer info ready for transition in advance and start moving your data. It’s not necessary to deal with everything alone.
Vital custom records with you
Regardless of your reasons, transfer your old data to the new tool to keep the track of customer data easier.
Autonomous import services

Why waste time transferring data by hand when a machine can deal with it?

Our importing system will take care of every piece of info so you don’t need to.

Maintained data structure

With HDM, you don’t have to be concerned that all of your migrated ticket data will end up somehow scattered.

Whether it is sender info or customer contacts, all of this is considered during the process.

Data safety

All the passwords you use during the migration procedure are not stored. Only authorized staff can gain access to your accounts or help desk panelrecords.

All your info is under firm protection from any type of danger.

Place your data

There’s no need to conduct considerable amount of data reviews to get started on your data import.

You can do all of this by using our data mapping system. Pick what you want to transfer and determine where it goes just by clicking the necessary checkboxes.

Robust but transparent

You don’t need to learn the platform peculiarities to take advantage of all features.

Useful on-screen instructions will help you transfer your data quickly and effectively. As a result, you can set up a data import just about to any platform you need.

Clients first

One of the main principles of our team is to make a service that we would like to receive ourselves. Even though G2 recognized our customer service, we develop continuously.

What are the key reasons to import data to Database utilizing Help Desk Migration?

Castle gates

Security first

We do not disclose any of your personal information with third parties, and additionally meticulously protect it, so nothing gets lost or stolen.


Easy to navigate wizard to setup import

Our service was designed to provide you with a easy to use data migration tool that helps to get the work done seamlessly.


Wizard window
Mapping fields window

Optional and powerful field mapping

Only Help Desk Migration allows you to instantly move custom fields, as well as map their location.


Maintained relations between objects and people

All tickets will be imported to Database with their corresponding agents, contacts, and attachments, that way, saving the history of customers' requests.


Relations illustration

Objects you may import to Database

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

Import data to Database in 6 easy steps

  • Get ready

    In the target help desk, set up profiles for your agents and custom ticket fields. Once done, go to Migration Wizard and start the Database import.

  • Link source Help Desk

    Choose your current help desk from the catalogue and fill in the form to allow our migration tool retrieve the data.

  • Connect Database

    After you've selected your data source, connect our service with your Database to enable the import.

  • Select objects

    Choose the data you need to migrate and set the mapping of ticket fields, both standard, and custom.

  • Import limited amount of data

    Perform a cost-free demo to find out how your migration to Database will look like and confirm that the records translates accurately.

  • Import to Database everything

    Once everything's tested out, choose the best time when the majority of your customers are offline and initiate the Full Data Migration.

We always keep your data secure

We consider security very seriously and have developed a complete set of practices, technologies, and policies to help guarantee your data is secure.

Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Voice of the customers

Database import in a few clicks

Automatically. Securely. Quickly

Proceed to Free Migration

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