Gorgias import
in a few clicks

Without techs, delays and hustle. With help of robust data import wizard.

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Gorgias import tool you’ve been looking for

Now, there’s no need to concern yourself about any help desk import issues. Complete platform to platform migration with HDM quick and hassle-free.
Save time & money
Clear price, a faster transfer to the new system, and no need to develop the migration method. All with HDM.
Smooth setup
Simply get the customer info ready for migration ahead of time and start moving your data. No need to fiddle with anything.
Vital custom records right beside you
Whether it is for complying reasons, or convenience, transfer your old data to the new tool to keep up with customers easier.
Automatic import services

Why waste time transferring records by yourself when a machine can deal with it?

Our importing system will deliver every piece of info so you don’t need to.

Preserved data structure

With HDM, you don’t have to be concerned that all of your moved ticket data will end up somehow scattered.

Whether it is sender info or customer contacts, all of this is considered during the process.

Data security

All the passwords you use during the migration process are not saved. Only authorized personnel can gain access to your email profiles or help desk panelrecords.

All your info is under solid protection from any type of danger.

Mapping records

Decide what piece of info comes to your new platform yourself.

During the data migration, you can specify what records will cut and what will stay.

Ease of use

The full process was solely designed to let users to set up the migration themselves.

You don’t have to have special skills or proprietary knowledge, just follow the on-screen hints.

Customer first

One of the main principles of our company is to make a service that we would like to receive ourselves. Even though G2 recognized our customer care, we develop continuously.


Why import data to Gorgias utilizing Help Desk Migration?

Castle gates

Security first

We don't disclose any of your personal information with third parties, as well as meticulously protect it, so nothing gets lost or stolen.

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Easy to use wizard to setup import

Our service was created to provide you with a easy to use data migration tool that helps to get the work done seamlessly.

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Wizard window
Mapping fields window

Optional and powerful field mapping

Only Help Desk Migration lets you instantly transition custom fields, as well as map their destination.

Next

Preserved relations between objects and people

All tickets will be imported to Gorgias with their respective agents, contacts, and attachments, thereby, saving the previous record of customers' requests.

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Relations illustration

Objects you may import to Gorgias

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

Import data to Gorgias in 6 quick steps

  • Prepare

    In the target help desk, put up profiles for your agents and custom ticket fields. When done, go to Migration Wizard and start the Gorgias import.

  • Choose your current help desk from the list and fill out the form to let our migration tool retrieve the records.

  • After you've selected your data source, connect our service with your Gorgias to permit the import

  • Choose objects

    Choose the data that you need to migrate and set the mapping of ticket fields, both standard, and custom.

  • Import limited amount of data

    Perform a cost-free demo to find out how your migration to Gorgias will look like and verify that the records translates properly

  • Import to Gorgias everything

    Once everything's tested, pick a good time when most of your customers are offline and initiate the Full Data Migration.

We keep all of your data secure

We take security and safety very seriously and have built a comprehensive set of practices , technologies , and policies to help ensure your data is secure.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Voice of the customers

Gorgias import in a few clicks

Automatically. Securely. Quickly

Proceed to Free Migration

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