SolarWinds Web Help Desk import
in a few clicks

Without techs, timelack and hustle. Via robust data import wizard.

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Spotless SolarWinds Web Help Desk import services just for you

Now, there’s no need to worry about any help desk import problems. Total migration from platform to platform with HDM quick and simple.
Less time & money spent
Clear process cost, a faster transfer to the new platform, and no need to develop the migration script. All with HDM.
Clean setup
Just prepare your information for transition ahead of time and start moving your records. It’s not necessary to fiddle with anything.
Key data with you
No matter if it is for complying reasons, or convenience, transfer your old data to the target platform to keep the track of customers easier.
Automated method

A bare minimum is required from you. We already made the migration method.

Just prepare your help desk import preferences and you’re ready to go.

Connection integrity

All your customer records migrate with the correct structure. Together with its smallest details, all data structure will be maintained.

The same goes for the help desk and CSV data. As a result, you get technically viable information.

Data safety

All the passwords you use throughout the migration procedure are not stored. Only authorized employees can get access to your email profiles or help desk panelrecords.

All your info is behind a thick wall from any kind of danger.

Arrange your data

You don’t need to make considerable amount of data audits to start your migration.

You can do all of this by using our data mapping system. Decide on what you want to keep and say where it goes just by clicking the necessary checkboxes.

Robust but transparent

You don’t need to learn the system to use it to its full.

Useful on-screen guides will assist you transfer your entities fast and effectively. As a result, you can move data just about anywhere you need.

Great customer service

We aim to make our service as enjoyable to you as as feasible, as evident by G2. We always aim for high-level service and proper communication.

Regardless of the way you contact us, we are always happy to help you with the import.


What are the key reasons to import data to SolarWinds Web Help Desk using Help Desk Migration?

Castle gates

Security first

We do not share any of your information with third parties, and additionally meticulously protect it, so nothing gets lost or stolen.

Next

Easy to understand wizard to setup import

Our service was designed to provide you with a user-friendly data migration tool that helps to get the work done seamlessly.

Next

Wizard window
Mapping fields window

Alternative and powerful field mapping

Only Help Desk Migration make it easier to automatically transmit custom fields, as well as map their destination.

Next

Maintained relations between objects and people

All tickets will be imported to SolarWinds Web Help Desk with their corresponding agents, contacts, and attachments, as a result, saving the history of customers' requests.

Next

Relations illustration

Objects you may import to SolarWinds Web Help Desk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

Import data to SolarWinds Web Help Desk in six quick steps

We always keep all of your data safe

We consider security and safety very seriously and have developed a complete set of practices, technologies, and policies to help ensure your data is secure.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Voice of the buyers

SolarWinds Web Help Desk import in a few clicks

Automatically. Securely. Quickly

Proceed to Free Migration

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