HelpDesk import
in a few clicks

Without developers, timelack and hustle. With step-by-step HelpDesk import setup form

HelpDesk import tool you’ve been looking for

Your platform import troubles are behind you now. Full platform to platform migration with HDM fast and effortless.

Save time & money

Lower process cost, a swift transition to the new help desk, and no need to create the migration method. Get all of this with HDM service.

Simple process

Just prepare your information for migration beforehand and begin moving your data. No need to do everything alone.

Key data aside

Regardless of your reasons, move your historical data to the new tool to keep up with customer data easier.

Autonomous migration

Why spend time moving things by hand when a tool can do it?

Our importing system will manage every piece of info so you don’t need to.

Maintained dependency

Using HDM, you don’t have to worry that all your moved customer service data will end up somehow scattered.

Whether it is sender info or customer details, all of this is considered during the process.

Your info is secure

When you grant your access credentials to our system, you can trust us.

Only authorized personnel that directly work with your migration will be able to access to your accounts or data.

All incoming and outcoming information is shielded by the state of the encryption systems to prevent any risks.

Data mapping

Decide what data will migrate to your new help desk yourself.

During the data migration, you can check what entities to leave behind and what will stay.

Ease of use

The entire process was intentionally created to allow users to go through the migration themselves.

No need to have programming experience or exceptional knowledge, just follow the on-screen prompts.

Our customers are priority

One of the key priorities of our company is to provide a service that we would like to receive ourselves. Even though G2 recognized our customer support, we develop continuously.

Why import data to HelpDesk using Help Desk Migration?

Security first

We don't share any of your information with third parties, as well as thoroughly protect it, so not a thing gets lost or stolen.

User-friendly wizard to setup import

Our service was built to provide you with a user-friendly data migration tool that helps to get the work done seamlessly.

Alternative and powerful field mapping

Only Help Desk Migration enables you to automatically transmit custom fields, as well as map their location.

Preserved relations between objects and people

All tickets will be imported to HelpDesk with their respective agents, contacts, and attachments, as a result, saving the record of customers' requests.

Objects you may import to HelpDesk

Help Desk Objects

Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups

Knowledge Base Objects

Articles
with images and attachments
Categories
Folders

96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

Import data to HelpDesk in six easy steps

Prepare

In the new help desk, create profiles for your agents and custom ticket fields. Once done, go to Migration Wizard and begin the HelpDesk import.
Connect source Help Desk

Choose your current help desk from the list and complete the form to enable our migration tool fetch the records.
Connect HelpDesk

Once you have specified your data source, connect our service with your HelpDesk to allow the import
Choose objects

Select the data that you need to migrate and specify the mapping of ticket fields, both standard, and custom.
Import limited amount of data

Perform a cost-free demo to find out how your migration to HelpDesk will look like and verify that the data translates accurately
Import to HelpDesk all data

After everything's validated, choose a good time when most of your customers are offline and launch the Full Data Migration.

We keep your data safe

We take security very seriously and have established a comprehensive set of practices , technologies , and policies to help ensure that your data is protected.

Check our security guidebook

Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one

Migrate from Zendesk

To HelpDesk

Number of records in your current Help Desk

Amount of Help Desk records

Amount of Knowledge Base records

Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.

Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.

Let's get connected

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Phone

Select how you want to proceed

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Option #1: fully automated process

Automated data migration

According to the platforms you've selected, you can migrate:

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Option #2: Tailored to meet your needs

Customized data migration

Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.

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What kind of customization do you need?

Please describe your needs as detailed as possible

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Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

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Voice of the buyers

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