HelpDesk import
in a few clicks

Without developers, timelack and hustle. With step-by-step HelpDesk import setup form

Safe and Secure

Your passwords as well as records are safe with us and will be used for import only.

Fast & Furious

It will take you no longer than 20 minutes to set up the import to HelpDesk and run the test data transfer.

All Data Import

HDM is capable of importing all major record types and fields you need, precisely where you want them to be.

Why import data to HelpDesk using Help Desk Migration?

Security first

We don't share any of your information with third parties, as well as thoroughly protect it, so not a thing gets lost or stolen.

User-friendly wizard to setup import

Our service was built to provide you with a user-friendly data migration tool that helps to get the work done seamlessly.

Alternative and powerful field mapping

Only Help Desk Migration enables you to automatically transmit custom fields, as well as map their location.

Preserved relations between objects and people

All tickets will be imported to HelpDesk with their respective agents, contacts, and attachments, as a result, saving the record of customers' requests.

Objects you may import to HelpDesk

Help Desk Objects

Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups

Knowledge Base Objects

Articles
with images and attachments
Categories
Folders

High Performer, Best Support
and seven more badges
from G2 in 2020 Report

Learn more

Import data to HelpDesk in six easy steps

Prepare
In the new help desk, create profiles for your agents and custom ticket fields. Once done, go to Migration Wizard and begin the HelpDesk import.
Connect source Help Desk
Choose your current help desk from the list and complete the form to enable our migration tool fetch the records.
Connect HelpDesk
Once you have specified your data source, connect our service with your HelpDesk to allow the import
Choose objects
Select the data that you need to migrate and specify the mapping of ticket fields, both standard, and custom.
Import limited amount of data
Perform a cost-free demo to find out how your migration to HelpDesk will look like and verify that the data translates accurately
Import to HelpDesk all data
After everything's validated, choose a good time when most of your customers are offline and launch the Full Data Migration.

We keep your data safe

We take security very seriously and have established a comprehensive set of practices , technologies , and policies to help ensure that your data is protected.

Check our security guidebook