osTicket import
in a few clicks
Without techs, timelack and hustle. With step-by-step osTicket import setup form.
osTicket import
osTicket import tool you’ve been looking for
Now, there’s no need to worry about any help desk import troubles. Complete platform to platform migration with HDM swift and effortless.Save time & money
Clear process cost, a swift transfer to the new system, and no need to create the migration script. Get all of this with HDM service.Simple setup
Simply prepare your information for the import ahead of time and start moving your data. It’s not necessary to do everything alone.Vital custom records with you
Regardless of your reasons, transfer your old data to the new tool to keep the track of customer data easier.Automated process
Only the smallest preparations are required from you. We already created the migration method.
Just set your system migration preferences and you’re good to go.
Maintained data structure
Using HDM, you don’t have to worry that all your migrated ticket data will end up somehow scattered.
Whether it is sender info or customer contacts, all of this is accounted for.
Your info is safe
When you provide your access credentials to our system, you can rest assured.
Only the staff members directly connected to the data transfer will be able to access to your accounts and customer info.
All the records is guarded by the state of the encryption systems to prevent any risks.
Data mapping
Choose what piece of info comes to your new help desk yourself.
While managing the migration setup, you can check what records will cut and what will stay.
Ease of use
The full process was deliberately created to let users to run the migration themselves.
It’s not necessary to have programming skills or proprietary knowledge, just follow the on-screen prompts.
Our customers are priority
One of the key priorities of our team is to make a service that we would like to receive ourselves. Even though G2 recognized our customer service, we won’t stop there.
Why import data to osTicket utilizing Help Desk Migration?
Security first
We don't disclose any of your information with third parties, and moreover meticulously protect it, so nothing gets lost or stolen.Next
Easy to use wizard to setup import
Our service was built to provide you with a easy to use data migration tool that helps to get the work done seamlessly.Next
Optional and powerful field mapping
Only Help Desk Migration make it easier to instantly transfer custom fields, as well as map their location.Next
Preserved relations between objects and people
All tickets will be imported to osTicket with their respective agents, contacts, and attachments, that way, saving the history of customers' requests.Next
Objects you may import to osTicket
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
96% of users love our service
We’re recognized for best support,
usability, and high ROI
in cloud migration.
Import data to osTicket in 6 quick steps
Prepare
In the target help desk, set up profiles for your agents and custom ticket fields. Once done, go to Migration Wizard and start the osTicket import.
Link source Help Desk
Choose your current help desk from the catalogue and complete the form to allow our migration tool retrieve the records.
Connect osTicket
After you have specified your data source, connect our service with your osTicket to permit the import.
Select objects
Choose the data you need to migrate and set the mapping of ticket fields, both standard, and custom.
Import small amount of data
Perform a free demo to find out how your migration to osTicket will look like and verify that the records migrates correctly.
Import to osTicket all data
After everything's tested out, choose a good time when the majority of your customers are offline and initiate the Full Data Migration.
We keep all of your data safe
We take security and safety very seriously and have developed an in-depth set of practices, technologies, and policies to help ensure your data is secure.
Price estimation
Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
Have any questions?
Voice of the customers
Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted.- The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
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