osTicket import
in a few clicks

Without techs, timelack and hustle. With step-by-step osTicket import setup form

More details
Safe and Secure
Your passwords as well as data are safe with us and will be used for import only.
Fast & Furious
It will take you no longer than 10 minutes to set up the import to osTicket and run the test data transfer.
All Data Import
HDM is capable of importing all major record types and fields you need, directly where you want them to be.

Why import data to osTicket
utilizing Help Desk Migration?

Security first

We don't disclose any of your information with third parties, and moreover meticulously protect it, so nothing gets lost or stolen.

Next

Easy to use wizard to setup import

Our service was built to provide you with a easy to use data migration tool that helps to get the work done seamlessly.

Next

Optional and powerful field mapping

Only Help Desk Migration make it easier to instantly transfer custom fields, as well as map their location.

Next

Preserved relations between objects and people

All tickets will be imported to osTicket with their respective agents, contacts, and attachments, that way, saving the history of customers' requests.

Next

Objects you may import to osTicket

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Companies
  • Folders

Import data to osTicket in 6 quick steps

  • Prepare

    In the target help desk, set up profiles for your agents and custom ticket fields. Once done, go to Migration Wizard and start the osTicket import.

  • Choose your current help desk from the catalogue and complete the form to allow our migration tool retrieve the records.

  • Connect osTicket

    After you have specified your data source, connect our service with your osTicket to permit the import

  • Select objects

    Choose the data you need to migrate and set the mapping of ticket fields, both standard, and custom.

  • Import small amount of data

    Perform a free demo to find out how your migration to osTicket will look like and verify that the records migrates correctly

  • Import to osTicket all data

    After everything's tested out, choose a good time when the majority of your customers are offline and initiate the Full Data Migration.

We keep all of your data safe

We take security and safety very seriously and have developed an in-depth set of practices , technologies , and policies to help ensure your data is secure.

Read our security manual

Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Automated Migration price
Contact us
During automated migration we transfer records , including relations between them.
Custom Migration price
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Any modules, any requirements.
Start free demo migration
Request custom migration
Start new estimation
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osTicket import in a few clicks

Automatically. Securely. Quickly

Proceed to Free Migration

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Help Desk Migration service


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