osTicket import
in a few clicks

Without techs, timelack and hustle. With step-by-step osTicket import setup form

Safe and Secure

Your passwords as well as data are safe with us and will be used for import only.

Fast & Furious

It will take you no longer than 10 minutes to set up the import to osTicket and run the test data transfer.

All Data Import

HDM is capable of importing all major record types and fields you need, directly where you want them to be.

Why import data to osTicket utilizing Help Desk Migration?

Security first

We don't disclose any of your information with third parties, and moreover meticulously protect it, so nothing gets lost or stolen.

Easy to use wizard to setup import

Our service was built to provide you with a easy to use data migration tool that helps to get the work done seamlessly.

Optional and powerful field mapping

Only Help Desk Migration make it easier to instantly transfer custom fields, as well as map their location.

Preserved relations between objects and people

All tickets will be imported to osTicket with their respective agents, contacts, and attachments, that way, saving the history of customers' requests.

Objects you may import to osTicket

Help Desk Objects

Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups

Knowledge Base Objects

Articles
with images and attachments
Categories
Folders

High Performer, Best Support
and seven more badges
from G2 in 2020 Report

Learn more

Import data to osTicket in 6 quick steps

Prepare
In the target help desk, set up profiles for your agents and custom ticket fields. Once done, go to Migration Wizard and start the osTicket import.
Link source Help Desk
Choose your current help desk from the catalogue and complete the form to allow our migration tool retrieve the records.
Connect osTicket
After you have specified your data source, connect our service with your osTicket to permit the import
Select objects
Choose the data you need to migrate and set the mapping of ticket fields, both standard, and custom.
Import small amount of data
Perform a free demo to find out how your migration to osTicket will look like and verify that the records migrates correctly
Import to osTicket all data
After everything's tested out, choose a good time when the majority of your customers are offline and initiate the Full Data Migration.

We keep all of your data safe

We take security and safety very seriously and have developed an in-depth set of practices , technologies , and policies to help ensure your data is secure.

Read our security manual