osTicket import
in a few clicks

Without techs, timelack and hustle. With step-by-step osTicket import setup form

osTicket import tool you’ve been looking for

Now, there’s no need to worry about any help desk import troubles. Complete platform to platform migration with HDM swift and effortless.

Save time & money

Clear process cost, a swift transfer to the new system, and no need to create the migration script. Get all of this with HDM service.

Simple setup

Simply prepare your information for the import ahead of time and start moving your data. It’s not necessary to do everything alone.

Vital custom records with you

Regardless of your reasons, transfer your old data to the new tool to keep the track of customer data easier.

Automated process

Only the smallest preparations are required from you. We already created the migration method.

Just set your system migration preferences and you’re good to go.

Maintained data structure

Using HDM, you don’t have to worry that all your migrated ticket data will end up somehow scattered.

Whether it is sender info or customer contacts, all of this is accounted for.

Your info is safe

When you provide your access credentials to our system, you can rest assured.

Only the staff members directly connected to the data transfer will be able to access to your accounts and customer info.

All the records is guarded by the state of the encryption systems to prevent any risks.

Data mapping

Choose what piece of info comes to your new help desk yourself.

While managing the migration setup, you can check what records will cut and what will stay.

Ease of use

The full process was deliberately created to let users to run the migration themselves.

It’s not necessary to have programming skills or proprietary knowledge, just follow the on-screen prompts.

Our customers are priority

One of the key priorities of our team is to make a service that we would like to receive ourselves. Even though G2 recognized our customer service, we won’t stop there.

Why import data to osTicket utilizing Help Desk Migration?

Security first

We don't disclose any of your information with third parties, and moreover meticulously protect it, so nothing gets lost or stolen.

Easy to use wizard to setup import

Our service was built to provide you with a easy to use data migration tool that helps to get the work done seamlessly.

Optional and powerful field mapping

Only Help Desk Migration make it easier to instantly transfer custom fields, as well as map their location.

Preserved relations between objects and people

All tickets will be imported to osTicket with their respective agents, contacts, and attachments, that way, saving the history of customers' requests.

Objects you may import to osTicket

Help Desk Objects

Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups

Knowledge Base Objects

Articles
with images and attachments
Categories
Folders

96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

Import data to osTicket in 6 quick steps

Prepare

In the target help desk, set up profiles for your agents and custom ticket fields. Once done, go to Migration Wizard and start the osTicket import.
Link source Help Desk

Choose your current help desk from the catalogue and complete the form to allow our migration tool retrieve the records.
Connect osTicket

After you have specified your data source, connect our service with your osTicket to permit the import
Select objects

Choose the data you need to migrate and set the mapping of ticket fields, both standard, and custom.
Import small amount of data

Perform a free demo to find out how your migration to osTicket will look like and verify that the records migrates correctly
Import to osTicket all data

After everything's tested out, choose a good time when the majority of your customers are offline and initiate the Full Data Migration.

We keep all of your data safe

We take security and safety very seriously and have developed an in-depth set of practices , technologies , and policies to help ensure your data is secure.

Read our security manual

Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one

Migrate from Zendesk

To osTicket

Number of records in your current Help Desk

Amount of Help Desk records

Amount of Knowledge Base records

Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.

Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.

Let's get connected

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Option #1: fully automated process

Automated data migration

According to the platforms you've selected, you can migrate:

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Option #2: Tailored to meet your needs

Customized data migration

Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.

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What kind of customization do you need?

Please describe your needs as detailed as possible

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