HelpSpot Migration: Full Request History, Into or Out of Your Helpdesk
Help Desk Migration moves HelpSpot requests with every note, attachment, custom field, and date, in either direction, and exports knowledge books. A free Demo Migration on 20 HelpSpot requests runs in minutes. Staff keep working requests during the Full Migration, with zero downtime, and Help Desk Migration engineers plan heavily customized setups.
Full request history · Import and export · Demo in minutes · Zero downtime
Interactive Migration Calculator
Adjust sliders to estimate your migration time and cost savings
Estimates based on 60,000+ successful migrations. Actual results may vary.
What is HelpSpot?
HelpSpot is help desk software from UserScape, available in the cloud or self-hosted. Support teams use it for email requests, a customer portal, and knowledge books.
What data can you export from HelpSpot?
Inline images in requests are an option, and old attachments can be skipped.
What doesn't migrate with HelpSpot?
Knowledge content into HelpSpot
Knowledge books export from HelpSpot but cannot be imported into it.
Hidden knowledge pages
Only public books, chapters, and pages migrate; set Hidden to No first.
Tags, CC, and companies
These are not exported from HelpSpot or imported into it.
Triggers, automations, templates
Rebuild these on the target. Custom Automation & AI can recreate them.
Reports and filters
Recreate saved filters and reports on the target.
How does a HelpSpot migration work?
Enable HelpSpot API
In HelpSpot, open Settings › Web Service API, enable the Public API, and save before the Demo Migration.
Turn off staff notifications
Importing into HelpSpot: turn off notifications for every staff member in their profile, so customers get no emails about old tickets.
Set knowledge books to public
Exporting knowledge books: open each page, chapter, and book you need and set Hidden to No.
Connect platforms and run Demo
Connect both platforms in the Migration Wizard, map fields, and run a free Demo Migration.
Launch Full and Delta Migration
Run the Full Migration, then a Delta Migration (Premium and Enterprise) for requests from the transfer window.
How much does a HelpSpot migration cost?
Requests, customers, staff, and knowledge pages count as records, with one payment per migration. Notes and attachments are never counted. Platform-to-platform pricing starts at $88 per 500 tickets.
See pricing for packages and re-migration windows.
Popular HelpSpot routes
Complex HelpSpot migration? The team handles it.
Long-running HelpSpot installs often carry custom fields, several mailboxes, and years of requests. Help Desk Migration engineers map custom fields, merge mailboxes or instances, and plan a cutover that suits your support hours. Enterprise projects get a White-Glove team with a custom SLA. See migration services and professional services, or talk to a migration expert.
HelpSpot migration FAQ
Yes. Help Desk Migration exports HelpSpot requests to Zendesk as tickets, with customer, assignee, attachments, notes, custom fields, and opened and closed dates. Customers, staff, and public knowledge books move with them. Help Scout, Freshdesk, and Jira Service Management work the same way.
Yes. Help Desk Migration imports tickets, contacts, and agents into HelpSpot from Zendesk, Freshdesk, and 100+ other help desks. Comments keep their original dates and authors, and custom fields map to HelpSpot fields. Turn off staff notifications before the import.
Help Desk Migration exports only public HelpSpot knowledge books, chapters, and pages. Hidden content is skipped. Open each page, chapter, and book you want to move, set Hidden to No, and save before running the Demo Migration.
Yes. Help Desk Migration connects through the HelpSpot Public API. In HelpSpot, open Settings › Web Service API, check the Public API option, and save. Do this before setting up the Demo Migration, in either direction.
Yes. Help Desk Migration engineers handle complex HelpSpot projects, such as mapping custom fields, merging mailboxes or instances, or scheduling cutover around support hours. Enterprise projects get dedicated Account Managers and Technical Engineers. Custom logic is quoted after the free Demo Migration.
Ready to move your HelpSpot requests?
Test the transfer on your own HelpSpot requests with a free Demo Migration.