Zendesk import
in a few clicks

Without devs, delays and hustle. With step-by-step Zendesk import setup form

Spotless Zendesk import services just for you

Now, there’s no need to bother about any help desk import troubles. Full platform to platform migration with HDM quick and simple.

Less time & money spent

Affordable price, a speedy import to the new help desk, and no need to create the migration method. Get it all with HDM service.

Transparent migration course

Simply get the customer info ready for the import ahead of time and begin moving your data. No need to deal with everything alone.

Vital custom records aside

Regardless of your reasons, import your historical data to the new tool to keep up with customer data easier.

Automatic migration

Why waste time moving records manually when a machine can do it?

Our import tool will deliver every piece of info so you don’t need to.

Preserved dependency

With HDM, you don’t have to worry that all of your migrated ticket data will lose their connections to other info.

Whether it is the requester info or customer contacts, all of this is considered during the process.

Your info is safe

When you provide your credentials to our migration tool, you can rest assured.

Only authorized employees that directly work with your import will have access to your accounts and customer info.

All incoming and outcoming information is guarded by the state of the encryption systems from any electronic attacks.

Map your records

There’s no need to perform considerable amount of data reviews to start your migration.

Use our Migration Wizard to choose the records for data migration right during the process. Decide on what you want to transfer and determine where it goes just by clicking the necessary boxes.

Powerful & accessible

You don’t need to learn the system to use it to its full.

Helpful on-screen guides will assist you move your entities quickly and effectively. As a result, you can set up a data import just about to any platform you want.

Clients first

One of the key principles of our team is to make a service that we would like to use ourselves. Even though G2 acclaimed our customer care, we develop continuously.

What are the key reasons to import data to Zendesk utilizing Help Desk Migration?

Security first

We do not disclose any of your personal information with third parties, and moreover meticulously protect it, so not a thing gets lost or stolen.

Easy to navigate wizard to setup import

Our service was developed to provide you with a easy to use data migration tool that helps to get the work done seamlessly.

Optional and powerful field mapping

Only Help Desk Migration lets you instantly transition custom fields, as well as map their location.

Maintained relations between objects and people

All tickets will be imported to Zendesk with their corresponding agents, contacts, and attachments, that way, saving the record of customers' requests.

Objects you may import to Zendesk

Help Desk Objects

Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups

Knowledge Base Objects

Articles
with images and attachments
Categories
Folders

96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

Import data to Zendesk in 6 simple steps

Get ready

In the target help desk, create profiles for your agents and custom ticket fields. Once done, go to Migration Wizard and start the Zendesk import.
Connect source Help Desk

Choose your current help desk from the list and fill in the form to allow our migration tool retrieve the data.
Link Zendesk

Once you've specified your data source, connect our service with your Zendesk to permit the import
Select objects

Choose the records you want to migrate and set the mapping of ticket fields, both standard, and custom.
Import limited amount of data

Perform a cost-free demo to see how your migration to Zendesk will look like and confirm that the data migrates correctly
Import to Zendesk everything

After everything's checked, choose the best time when most of your customers are offline and initiate the Full Data Migration.

We always keep all data secure

We consider safety very seriously and have established an in-depth set of practices , technologies , and policies to help ensure your data is protected.

Read our security guide

Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one

Migrate from Zendesk

To Zendesk

Number of records in your current Help Desk

Amount of Help Desk records

Amount of Knowledge Base records

Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.

Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.

Let's get connected

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Option #1: fully automated process

Automated data migration

According to the platforms you've selected, you can migrate:

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Option #2: Tailored to meet your needs

Customized data migration

Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.

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