LiveChat import
in a few clicks

Without developers, delays and hustle. With help of robust data import wizard.

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LiveChat import tool you’ve been looking for

Now, there’s no need to concern yourself about any help desk import troubles. Complete migration from platform to platform with HDM fast and simple.
Save time & money
Lower price, a faster transfer to the new system, and no need to develop the migration method. All with HDM.
Smooth process
Simply get the customer info ready for the import in advance and start moving your records. No need to fiddle with anything.
Vital custom records right beside you
Whether it is for compliance reasons, or convenience, transfer your old data to the target system to keep up with customers easier.
Autonomous migration

Why waste time moving things by hand when a machine can do it?

Our migration tool will manage every piece of info so you don’t need to.

Maintained dependency

With HDM, you don’t have to worry that all your moved ticket data will lose their connections to other info.

Whether it is the requester info or customer details, all of this is considered during the process.

Data protection

All the passwords you use throughout the migration process are not stored. Only authorized employees can get access to your email accounts or help desk dashboards.

All your info is behind a thick wall from the outside world.

Arrange your data

There’s no need to make extensive data audits to begin your migration.

Use our Migration Wizard to choose the records for data migration right during the process. Choose what you want to transfer and determine where it goes just by clicking the necessary boxes.

Powerful & accessible

You don’t need to learn the system to make full use of it.

Useful on-screen hints will assist you proceed your records quickly and effectively. As a result, you can set up a data import just about to any platform you like.

Customer first

One of the key priorities of our company is to make a service that we would like to use ourselves. Even though G2 acclaimed our customer support, we develop continuously.


Why import data to LiveChat utilizing Help Desk Migration?

Castle gates

Security first

We don't disclose any of your personal information with third parties, and moreover meticulously protect it, so nothing gets lost or stolen.

Next

Easy to use wizard to setup import

Our service was created to provide you with a easy to use data migration tool that helps to get the work done seamlessly.

Next

Wizard window
Mapping fields window

Optional and powerful field mapping

Only Help Desk Migration lets you instantly move custom fields, as well as map their destination.

Next

Preserved relations between objects and people

All tickets will be imported to LiveChat with their respective agents, contacts, and attachments, that way, saving the previous record of customers' requests.

Next

Relations illustration

Objects you may import to LiveChat

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

Import data to LiveChat in 6 easy steps

  • Prepare

    In the target help desk, put up profiles for your agents and custom ticket fields. When done, go to Migration Wizard and start the LiveChat import.

  • Select your current help desk from the list and fill in the form to permit our migration tool fetch the records.

  • Connect LiveChat

    Once you've specified your data source, connect our service with your LiveChat to allow the import.

  • Choose objects

    Choose the records you need to migrate and specify the mapping of ticket fields, both standard, and custom.

  • Import limited amount of data

    Perform a cost-free demo to see how your migration to LiveChat will look like and confirm that the data migrates correctly.

  • Import to LiveChat everything

    Once everything's tested, choose a good time when the majority of your customers are offline and initiate the Full Data Migration.

We keep your data secure

We take security very seriously and have built an in-depth set of practices, technologies, and policies to help guarantee your data is secure.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Voice of the customers

LiveChat import in a few clicks

Automatically. Securely. Quickly

Proceed to Free Migration

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