Syncro Migration Services

Automated Syncro data import and export — no coding, no downtime

Make Syncro data migration effortless with Help Desk Migration — no spreadsheets or scripts. Our automated, no-code solution securely moves your agents, customers, contacts, and tickets to or from Syncro while you keep serving your clients.

G2 Leader
60k+ Migrations
SOC 2 Certified
Fastest migration

Book a call →

No credit card required Fast setup

Interactive Migration Calculator

Adjust sliders to estimate your migration time and cost savings

2,000
1K 500K
10-15 mins Estimated Migration Time
85% Time Savings vs Alternatives
$3,777 Savings vs In-house Development

Estimates based on 60,000+ successful migrations. Actual results may vary.

Looking to import your data into Syncro? Whether your records live in another MSP tool, a shared inbox, a service desk system, or a custom database, our Migration Wizard helps you bring all your users, customers, and tickets into Syncro quickly and safely.

Need to move data out of Syncro? Whether you’re switching to a new MSP or ITSM platform, consolidating customer service data from multiple systems, or creating a secure backup, Help Desk Migration transfers your service desk data accurately and on your schedule.

Why use Help Desk Migration for Syncro data import and export

  • No downtime

    Your clients rely on you around the clock, and we make sure that doesn’t change. With Help Desk Migration, you can keep serving customers while your Syncro data moves in the background. 

  • Boosted efficiency

    The no-code Migration Wizard makes your Syncro data import and export simple and fast. You can map fields, adjust settings, and run as many Free Demos as needed — all without scripts, technical setup, or additional hires.

  • Accurate data transfer

    Help Desk Migration carefully moves all your service desk data, including tickets, agents, and customer records. The system keeps your data organized and consistent, so everything looks and works on your new platform as expected.

  • Personalized support

    Need help along the way? Whether you want advice, a migration plan tailored to your case, or help managing the whole process, our team is ready to assist via chat, email, or phone. We’ll move your Syncro data exactly how you need it.

  • Flexible automation and customization

    Help Desk Migration is an automated solution for Syncro data migration, but it’s you who decides how the transfer should run. Choose from multiple automated adjustments or ask for a process that matches your exact Syncro setup. 

  • Data security you can trust

    Security isn’t an afterthought; it’s built into every stage of migration. Help Desk Migration uses industry-grade encryption and strict access controls, and follows established data retention policies to keep your Syncro data imports and exports safe from start to finish.

Automated Syncro data migration timeline

Connect your Source and Target

Whether you import data from Syncro or export it, start by linking the platforms you want to move data between. To connect your Syncro account, use an API token along with several other credentials.

Match and map your data

Map agents, tickets, customers, and other records between your Source and Target. You can also enable extra options if you want to include additional data types or leave certain records behind.

Run a Free Demo

Before running the full transfer, test how everything works. The Migration Wizard will move up to 20 sample records and return the result report.

Check the results

Review the report. If any adjustments are needed, update your mapping and run another demo. You can repeat the process as many times as you want, at no cost.

Start the Full Migration

Once the demo results meet your expectations, you can complete the Syncro data migration. Start it immediately or schedule it for off-hours or weekends to keep your service desk running smoothly.
Supported Platforms
Data Mapping
Free Demo Migration
Review the results
Full Migration

Additional capabilities for a tailored Syncro data import or export

Skip attachments

If attachments aren’t essential to your workflow, simply leave them out. You can exclude all attachments or only those older than 6, 12, or 24 months. This option helps you speed up the process and migrate only what matters, sparing you from deleting data manually.

How to skip attachments

Select records for Demo

Go beyond the standard Free Demo and test specific data. With the Custom Demo option, you can pick particular tickets to migrate, see how they transfer, and make sure everything aligns with your expectations before running the full Syncro migration.

Customize your Demo

Migrate inline images as attachments

Visuals like screenshots or diagrams linked to requests often contain important context. The Migration Wizard can keep this context by migrating these inline images as ticket attachments either during your Syncro data import or export.

How to save inline images

Migrate the newest records first

Start working with the most relevant data right away. This option prioritizes your latest tickets and any record updates, moving them to a new destination first so your team can handle active requests without waiting for the Full Migration to finish.

Change migration priority

Transfer call recordings

When migrating from Zendesk to Syncro, you can move your call recordings too. The Migration Wizard attaches audio files to the related incidents in Syncro, keeping your entire resolution context in one place.

How to migrate call recordings

Migrate side conversations

If you’re moving from Zendesk, side conversations can be transferred as well as private notes linked to the relevant incidents in Syncro. Your team won’t lose valuable discussions that led to (or prevented) successful request resolution.

Keep internal conversations

How Can You Make Your Data Transfer Flawless And With No Business Downtime?

Run a Delta migration

Keep your data perfectly up to date. After the Full Migration is over, the Delta migration captures any new or updated records created during the process. Your agents can keep working while the latest data syncs to Syncro automatically.

What is Delta Migration?

Run an Interval migration

Split your migration into several smaller sessions and schedule each at a convenient time. This setup lets you continue daily operations while running migrations during off-hours or weekends — ideal for busy MSP teams.

What is Interval Migration?

Customize your migration

Tailor the migration to your exact needs. Add linked record IDs, tags, or legacy identifiers, apply filters, or enrich existing data. Our team can adjust how records are moved to ensure your Syncro setup matches your business logic.

Request Migration Customization
Migration Checkout

What is the cost of Syncro data migration?

Whether you’re exporting data from Syncro or importing it into the platform, Help Desk Migration keeps pricing transparent and predictable. You always know what you’re paying for, so you can plan your migration budget.

The final cost of your Syncro data migration depends on several factors:

  • Number of records
  • Selected pre-built options (optional)
  • Custom work (optional)

Run a Free Demo to see how the Migration Wizard works in action and get an exact quote for your Syncro data migration.

No credit card required. Runs in minutes.

Help Desk Migration

Start your Syncro data migration today

Whether you’re importing data to Syncro or moving away from it, Help Desk Migration takes the complexity out of service desk data transfer. Our automated tool, expert support, and flexible options let you migrate safely, accurately, and without interrupting client service.

Book a call

© 2026

Help Desk Migration® service

+1-888-866-7471