FuseDesk import
in a few clicks

Without techs, timelack and hustle. With step-by-step FuseDesk import setup form

FuseDesk import tool you’ve been looking for

Your platform import issues are behind you now. Complete platform to platform migration with HDM quick and hassle-free.

Save time & money

Clear process cost, a swift transition to the new system, and no need to develop the migration method. Get all of this with HDM service.

Smooth setup

Simply prepare your information for the import beforehand and begin moving your data. No need to do everything alone.

Key custom records with you

Regardless of your reasons, move your historical data to the new tool to keep up with customer data easier.

Automated method

Only the smallest preparations are required from you. We already created the script.

All you have to do is prepare your help desk migration requirements and you’re ready to go.

Maintained dependency

With HDM, you don’t have to worry that all your migrated customer service data will lose their connections to other info.

Whether it is sender info or customer details, all of this is considered during the process.

Data protection

All the credentials you provide during the migration process are not saved. Only authorized personnel can get access to your email accounts or help desk dashboards.

All your info is behind a thick wall from the outside world.

Arrange your information

There’s no need to perform extensive data reviews to start your migration.

You can do all of this by using our data mapping system. Choose what you want to transfer and determine where it goes just by clicking available checkboxes.

Powerful & accessible

You don’t need to learn the system to use it to its full.

Handy on-screen guides will assist you in moving your records quickly and effectively. As a result, you can set up a data import just about anywhere you need.

Clients first

One of the key priorities of our team is to provide a service that we would like to use ourselves. Even though G2 recognized our customer support, we develop continuously.

Why import data to FuseDesk utilizing Help Desk Migration?

Security first

We don't disclose any of your information with third parties, and moreover thoroughly protect it, so not a thing gets lost or stolen.

User-friendly wizard to setup import

Our service was created to provide you with a easy to use data migration tool that helps to get the work done seamlessly.

Alternative and powerful field mapping

Only Help Desk Migration make it easier to instantly transmit custom fields, as well as map their location.

Preserved relations between objects and people

All tickets will be imported to FuseDesk with their respective agents, contacts, and attachments, that way, saving the history of customers' requests.

Objects you may import to FuseDesk

Help Desk Objects

Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups

Knowledge Base Objects

Articles
with images and attachments
Categories
Folders

96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

Import data to FuseDesk in six quick steps

Prepare

In the target help desk, set up profiles for your agents and custom ticket fields. Once done, go to Migration Wizard and begin the FuseDesk import.
Connect source Help Desk

Choose your current help desk from the list and fill out the form to permit our migration tool fetch the records.
Connect FuseDesk

Once you've specified your data source, connect our service with your FuseDesk to permit the import
Select objects

Select the records you want to migrate and specify the mapping of ticket fields, both standard, and custom.
Import limited amount of data

Perform a free demo to find out how your migration to FuseDesk will look like and confirm that the records migrates accurately
Import to FuseDesk everything

Once everything's checked, pick the best time when most of your customers are offline and launch the Full Data Migration.

We keep all of your data safe

We take security and safety very seriously and have developed an in-depth set of practices , technologies , and policies to help ensure that your data is protected.

Read our security guidebook

Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one

Migrate from Zendesk

To FuseDesk

Number of records in your current Help Desk

Amount of Help Desk records

Amount of Knowledge Base records

Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.

Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.

Let's get connected

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Phone

Select how you want to proceed

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Option #1: fully automated process

Automated data migration

According to the platforms you've selected, you can migrate:

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Option #2: Tailored to meet your needs

Customized data migration

Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.

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What kind of customization do you need?

Please describe your needs as detailed as possible

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Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

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