Spiceworks import
in a few clicks

Without techs, timelack and hustle. With step-by-step Spiceworks import setup form

Spiceworks import tool you’ve been looking for

Your platform import troubles are behind you now. Full platform to platform migration with HDM fast and simple.

Save time & money

Clear process cost, a speedy migration to the new help desk, and no need to design the migration script. All with HDM.

Smooth setup

Just prepare your information for the import in advance and start moving your data. It’s not necessary to fiddle with anything.

Vital data with you

Regardless of your reasons, migrate your old data to the new tool to keep the track of customers easier.

Automated process

A bare minimum is required from you. We already created the script.

Just configure your platform import requirements and you’re good to start.

Connection coherence

All your emails migrate complete and whole. Together with its smallest details, all data structure will be maintained.

The same applies to the help desk and CSV data. By the end, you get your exact information.

Data protection

All the credentials you use during the migration procedure are not stored. Only authorized personnel can gain access to your profiles or help desk panelrecords.

All your info is under solid protection from the outside world.

Data mapping

Choose what data comes to your new solution yourself.

While managing the migration setup, you can choose what entities will cut and what will move.

Ease of use

The full process was deliberately created to allow users to run the migration themselves.

No need to have advanced experience or proprietary knowledge, just follow the shown hints.

Outstanding support

We strive to make our service as pleasant to you as as feasible, as evident by G2. We always go after quality and proper assistance.

Regardless of the way you contact us, we are always happy to help you with the import.

Why import data to Spiceworks using Help Desk Migration?

Security first

We don't share any of your information with third parties, and moreover thoroughly protect it, so nothing gets lost or stolen.

Easy to use wizard to setup import

Our service was created to provide you with a user-friendly data migration tool that helps to get the work done seamlessly.

Optional and powerful field mapping

Only Help Desk Migration helps you to automatically transmit custom fields, as well as map their location.

Preserved relations between objects and people

All tickets will be imported to Spiceworks with their respective agents, contacts, and attachments, thus, saving the history of customers' requests.

Objects you may import to Spiceworks

Help Desk Objects

Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups

Knowledge Base Objects

Articles
with images and attachments
Categories
Folders

96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

Import data to Spiceworks in 6 quick steps

Prepare

In the new help desk, set up profiles for your agents and custom ticket fields. Once done, go to Migration Wizard and begin the Spiceworks import.
Link source Help Desk

Choose your current help desk from the catalogue and fill in the form to enable our migration tool retrieve the data.
Link Spiceworks

After you've selected your data source, connect our service with your Spiceworks to allow the import
Select objects

Select the data you need to migrate and specify the mapping of ticket fields, both standard, and custom.
Import limited amount of data

Run a free demo to find out how your migration to Spiceworks will look like and verify that the data migrates correctly
Import to Spiceworks everything

Once everything's tested, pick the best time when the majority of your customers are offline and initiate the Full Data Migration.

We keep all of your data safe

We take security and safety very seriously and have developed an in-depth set of practices , technologies , and policies to help guarantee your data is secure.

Check our security guideline

Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one

Migrate from Zendesk

To Spiceworks

Number of records in your current Help Desk

Amount of Help Desk records

Amount of Knowledge Base records

Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.

Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.

Let's get connected

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Phone

Select how you want to proceed

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Option #1: fully automated process

Automated data migration

According to the platforms you've selected, you can migrate:

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Option #2: Tailored to meet your needs

Customized data migration

Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.

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What kind of customization do you need?

Please describe your needs as detailed as possible

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Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

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Voice of the customers

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