SupportBee import
in a few clicks

Without devs, delays and hustle. With help of robust data import wizard.

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SupportBee import tool you’ve been looking for

Your platform import issues are behind you now. Complete migration from platform to platform with HDM fast and simple.
Save time & money
Affordable price, a quick migration to the new system, and no need to develop the migration method. All with HDM.
Smooth migration course
Simply get the customer info ready for the import in advance and begin moving your records. No need to fiddle with anything.
Vital custom records right beside you
Whether it is for conformity reasons, or convenience, migrate your historical data to the target system to keep up with customers easier.
Automated process

Only the smallest preparations are to get done on your side. We already created the script.

All you have to do is prepare your platform import requirements and you’re good to start.

Data relationship integrity

All your emails will move with the correct structure. From sender and receiver info to attachments and signatures, all data structure will be maintained.

The same applies to the help desk and CSV data. By the end, you get your exact information.

Your info is secure

When you grant your passwords to our migration tool, you can rest assured.

Only authorized personnel directly connected to the data transfer will have access to your accounts and customer info.

All the records is guarded by the data encryption systems to prevent any risks.

Mapping records

Choose what data will migrate to your new platform yourself.

During the data migration, you can choose what entities will cut and what will move.

Ease of use

The whole process was solely designed to allow users to go through the migration on their own.

No need to have advanced experience or proprietary knowledge, just follow the shown hints.

Outstanding support

Our main goal is to make our service as enjoyable to you as possible, as evident by G2. We always go after quality and proper assistance.

Regardless of the way you contact us, we are always happy to help you with the import.


Why import data to SupportBee utilizing Help Desk Migration?

Castle gates

Security first

We don't disclose any of your personal information with third parties, and moreover thoroughly protect it, so not a thing gets lost or stolen.

Next

Easy to use wizard to setup import

Our service was created to provide you with a easy to use data migration tool that helps to get the work done seamlessly.

Next

Wizard window
Mapping fields window

Optional and powerful field mapping

Only Help Desk Migration allows you to instantly transition custom fields, as well as map their destination.

Next

Preserved relations between objects and people

All tickets will be imported to SupportBee with their respective agents, contacts, and attachments, thereby, saving the previous record of customers' requests.

Next

Relations illustration

Objects you may import to SupportBee

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

Import data to SupportBee in 6 simple steps

  • Prepare

    In the target help desk, put up profiles for your agents and custom ticket fields. When done, go to Migration Wizard and begin the SupportBee import.

  • Connect source Help Desk

    Select your current help desk from the list and fill in the form to enable our migration tool retrieve the data.

  • After you have selected your data source, connect our service with your SupportBee to permit the import.

  • Choose objects

    Select the information you want to migrate and set the mapping of ticket fields, both standard, and custom.

  • Import limited amount of data

    Run a free demo to see how your migration to SupportBee will look like and verify that the records migrates properly.

  • Import to SupportBee all data

    After everything's validated, choose the best time when most of your customers are offline and launch the Full Data Migration.

We keep all data secure

We take safety very seriously and have built an in-depth set of practices, technologies, and policies to help guarantee your data is protected.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Voice of the customers

SupportBee import in a few clicks

Automatically. Securely. Quickly

Proceed to Free Migration

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