SupportBee Migration Services

SupportBee Migration: Move Your Email Ticketing Data to a New Platform

Move tickets and contacts out of SupportBee into the help desk platform of your choice. Help Desk Migration automates the transfer, so your team keeps working while data moves in the background.

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50K migrations
SOC2 & GDPR

Interactive Migration Calculator

Adjust sliders to estimate your migration time and cost savings

2,000
1K 500K
10-15 mins Estimated Migration Time
85% Time Savings vs Alternatives
$3,777 Savings vs In-house Development

Estimates based on 60,000+ successful migrations. Actual results may vary.

5 Steps to Migrate Your SupportBee Data

Help Desk Migration moves your data out of SupportBee through a guided, five-step process built for accuracy. You connect SupportBee and your new platform, map the records you need, and run a free demo migration before committing to anything. Once you approve the results, the full migration runs automatically, and a final validation pass confirms every ticket and contact landed exactly where it should.

Connect SupportBee as Your Source Platform

Give Help Desk Migration secure, read-only API access to SupportBee and your destination platform. SupportBee works as a source only, so this connection is one-directional — your SupportBee account stays untouched throughout.

Choose required records and go through field mapping

Select the entities you want to move — tickets or contacts — and Help Desk Migration automatically maps standard fields to your destination platform. You review the mapping before anything moves.

Run a Free Demo Migration

Launch a free demo migration against a sample of your real SupportBee data, so you can confirm field mapping and accuracy before committing to the full transfer — no cost, no risk, no obligation.

Launch Your Full Migration

Once the demo results look right, schedule and launch the full migration. Help Desk Migration transfers every ticket and contact on your timeline, with progress visible throughout. Your SupportBee account and new platform both stay live the entire time.

Validate results and go live

After migration, Help Desk Migration runs a validation pass comparing record counts and key fields between SupportBee and your new platform. Spot-check records yourself, then flip your team over whenever you're ready.

Supported Platforms
Data Mapping
Free Demo Migration
Full Migration
Review the results

What Data You Can Migrate From SupportBee

Tickets & Conversation History

Tickets migrate with their requester, assignee, attachments, comments, tags, and created and updated dates. SupportBee's API doesn't expose company, group, custom fields, CC, first response time, or closed date on tickets, so those attributes aren't part of the transfer.

Contacts

Contact records migrate at the entity level, though SupportBee's API doesn't expose tags, custom fields, phone, or notes for them.

SupportBee doesn't support Company records, Knowledge Base, or ITSM objects through Help Desk Migration, and — since it's source-only — none of its data can be migrated back in.

Migrating Your SupportBee Data

SupportBee migrations don't require extra configuration — Help Desk Migration handles field mapping across tickets and contacts automatically as part of the standard transfer. You still get a free demo migration first, so you can confirm accuracy before committing to the full move, with no additional setup needed on your end.

Advanced Options for Larger SupportBee Migrations

Delta Migration

SupportBee keeps generating new tickets while you're planning your move. Delta Migration lets you run a second, smaller pass after the main migration that transfers only what changed since the first run.

What is Delta Migration?

Interval Migration

If you're not ready to fully cut over yet, Interval Migration repeats the transfer from SupportBee on a schedule you choose — daily, weekly, or another cadence.

What is Interval Migration?

Customizations

Every SupportBee setup is a little different. When out-of-the-box mapping doesn't cover an edge case, the Help Desk Migration team builds a custom migration script tailored to your specific data structure.

How can I customize my migration?

Platforms You Can Migrate Your SupportBee Data Into

Help Desk Migration moves SupportBee data into 40+ platforms, including Zendesk, Freshdesk, and HubSpot Service Hub. Since SupportBee works as a source only, this is a one-way move — pick the platform that fits your team, and your tickets and contacts transfer into it.

SupportBee Migration Resources

SupportBee Migration Resources

Guides

Step-by-step instructions for planning and running your SupportBee migration.

Read the SupportBee Migration Guides →

SupportBee Security Migration

SupportBee Security Migration

GDPR-compliant

Your data privacy matters. Help Desk Migration fully follows GDPR guidelines, so every step of your SupportBee export meets rigorous European data protection standards, giving you and your customers peace of mind.

SOC 2 Type II, SOC 3 certified

You can be confident that your SupportBee migration is in safe hands. Help Desk Migration's SOC 2 Type II, SOC 3 certification means that their security practices are independently audited and meet top industry standards for handling sensitive information.

Encrypted during transit and storage

Your data is protected by strong encryption from the moment it leaves SupportBee until it safely arrives in your new platform. This keeps your information secure both in transit and at rest.

No third-party access

Your data stays private throughout the migration. No third parties ever see or handle your information — only trusted Help Desk Migration professionals manage your transfer.

Why Teams Trust Help Desk Migration to Move On From SupportBee

Companies pick Help Desk Migration because it removes the manual work and risk of switching platforms. Instead of exporting spreadsheets and rebuilding tickets by hand, you get automated field mapping, a free demo migration to test accuracy first, and a dedicated team that has handled 50,000+ migrations. Your SupportBee data moves out cleanly, formatted correctly, with support available throughout.

SupportBee Migration FAQs

SupportBee is an email-based ticketing system used by small support teams to manage customer conversations collaboratively.

No. SupportBee is supported as a source platform only — Help Desk Migration can move your data out of SupportBee into another supported platform, but it doesn't support importing data into SupportBee.

Help Desk Migration supports 40+ destination platforms, including Zendesk, Freshdesk, and HubSpot Service Hub.

No. SupportBee's data model doesn't expose a company entity through its API, so Help Desk Migration moves tickets and contacts only.

Requester, assignee, attachments, comments, tags, and created/updated dates all transfer. SupportBee's API doesn't expose company, group, custom fields, CC, first response time, or closed date on tickets.

Migration time depends on your data volume — ticket count is the main factor. Most migrations complete within a few days.

Yes. Help Desk Migration is GDPR-compliant and SOC 2 Type II / SOC 3 certified, encrypts data in transit and at rest, and never grants third parties access to your information.

Yes. It stays fully live and usable throughout the migration, so your team keeps working without interruption.

Yes. Every SupportBee migration includes a free demo migration that transfers a sample of your real data first, so you can check field mapping and accuracy before running the full transfer.

No. Help Desk Migration is a no-code, self-service tool — you connect both platforms, review the mapping, and run the migration through a guided interface.

Help Desk Migration

SupportBee Migration: Move Your Email Ticketing Data to a New Platform

Move tickets and contacts out of SupportBee into the help desk platform of your choice. Help Desk Migration automates the transfer, so your team keeps working while data moves in the background.

Schedule a migration consultation

SOC 2 certified 50,000+ migrations