Track-It! import
in a few clicks

Without devs, delays and hustle. With step-by-step Track-It! import setup form

Secure and Safe

Your passwords along with records are safe with us and will be used for import solely.

Efficient & Furious

It takes you no longer than 15 minutes to set up the import to Track-It! and start the test data transfer.

All Data Import

HDM is capable of importing all major record categories and fields you need, exactly to places you want them to be.

What are the key reasons to import data to Track-It!
using Help Desk Migration?

Security first

We do not share any of your personal information with third parties, as well as meticulously protect it, so nothing gets lost or stolen.

Easy to navigate wizard to setup import

Our service was designed to provide you with a user-friendly data migration tool that helps to get the work done seamlessly.

Optional and powerful field mapping

Only Help Desk Migration lets you automatically transition custom fields, as well as map their location.

Maintained relations between objects and people

All tickets will be imported to Track-It! with their corresponding agents, contacts, and attachments, thus, saving the history of customers' requests.

Objects you may import to Track-It!

Help Desk Objects

Tickets

with replies, notes and attachments
Contact
Companies
Agents
Agents Groups

Knowledge Base Objects

Articles

with images and attachments
Categories
Companies
Folders

Import data to Track-It! in 6 simple steps

Get ready

Register and go to our migration wizard.
Connect source Help Desk

Choose and link your source service desk with HDM.
Link Track-It!

Grant access to your Track-It! account.
Outline your business needs

Let us know what parts of your migration you need to modify
Get your needs estimated

We shall analyze your application and send you with a price and a scope of tasks.
Import to Track-It! all data

Move all your customer support records in a single push.

We always keep all data secure

We consider safety very seriously and have developed a comprehensive set of practices , technologies , and policies to help ensure that your data is secure.

Check out our security guidebook

Price estimation

Select your current Help Desk platform and the future one

Migrate from Zendesk

To Track-It!

Number of records in your current Help Desk

Amount of Help Desk records

Amount of Knowledge Base records

Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, than you have 60 help desk records.

Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, than you have 15 knowledge base records.