Track-It! import
in a few clicks

Without devs, delays and hustle. With step-by-step Track-It! import setup form

Spotless Track-It! import services just for you

Now, there’s no need to worry about any help desk import issues. Total migration from platform to platform with HDM swift and hassle-free.

Less time & money spent

Affordable price, a swift transfer to the new platform, and no need to create the migration method. All with HDM.

Clean migration course

Just get the customer info ready for migration beforehand and start moving your records. No need to fiddle with anything.

Vital data with you

Regardless of your reasons, transfer your old data to the target system to keep up with customers easier.

Autonomous import services

Why spend time transferring data by yourself when a machine can deal with it?

Our import tool will manage every piece of info so you don’t need to.

Maintained data structure

Using HDM, you don’t have to be concerned that all of your moved ticket data will end up somehow scattered.

Whether it is the requester info or customer details, all of this is considered during the process.

Your info is protected

When you provide your access credentials to our migration tool, you can trust us.

Only authorized employees that directly work with your import will have access to your accounts or data.

All everything we access is guarded by the data encryption systems from any electronic attacks.

Mapping records

Decide what piece of info comes to your new help desk yourself.

Throughout the data migration, you can specify what records will cut and what will stay.

Simplicity

The whole process was deliberately created to let users to set up the migration on their own.

It’s not necessary to have special skills or proprietary knowledge, just follow the on-screen prompts.

Our customers are priority

One of the main principles of our company is to make a service that we would like to receive ourselves. Even though G2 acclaimed our customer support, we develop continuously.

What are the key reasons to import data to Track-It! using Help Desk Migration?

Security first

We do not share any of your personal information with third parties, as well as meticulously protect it, so nothing gets lost or stolen.

Easy to navigate wizard to setup import

Our service was designed to provide you with a user-friendly data migration tool that helps to get the work done seamlessly.

Optional and powerful field mapping

Only Help Desk Migration lets you automatically transition custom fields, as well as map their location.

Maintained relations between objects and people

All tickets will be imported to Track-It! with their corresponding agents, contacts, and attachments, thus, saving the history of customers' requests.

Objects you may import to Track-It!

Help Desk Objects

Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups

Knowledge Base Objects

Articles
with images and attachments
Categories
Folders

96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

Import data to Track-It! in 6 simple steps

Get ready

In the new help desk, set up profiles for your agents and custom ticket fields. Once done, go to Migration Wizard and start the Track-It! import.
Link source Help Desk

Select your current help desk from the list and fill out the form to let our migration tool retrieve the records.
Connect Track-It!

After you have selected your data source, connect our service with your Track-It! to enable the import
Choose objects

Choose the data you need to migrate and specify the mapping of ticket fields, both standard, and custom.
Import limited amount of data

Perform a cost-free demo to see how your migration to Track-It! will look like and verify that the records migrates properly
Import to Track-It! everything

After everything's checked, choose a good time when most of your clients are offline and begin the Full Data Migration.

We always keep all data secure

We consider safety very seriously and have developed a comprehensive set of practices , technologies , and policies to help ensure that your data is secure.

Check out our security guidebook

Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one

Migrate from Zendesk

To Track-It!

Number of records in your current Help Desk

Amount of Help Desk records

Amount of Knowledge Base records

Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.

Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.

Let's get connected

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Phone

Select how you want to proceed

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Option #1: fully automated process

Automated data migration

According to the platforms you've selected, you can migrate:

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Option #2: Tailored to meet your needs

Customized data migration

Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.

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What kind of customization do you need?

Please describe your needs as detailed as possible

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Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

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Voice of the customers

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