CSV import
in a few clicks

Without devs, timelack and hustle. With help of robust data import wizard.

Safe and Secure

Your passwords as well as records are safe with us and will be used for import only.

Quick & Furious

It will take you no longer than 15 minutes to set up the import to CSV and run the test data transfer.

All Data Import

HDM is capable of importing all major record types and fields you need, exactly where you want them to be.

Why import data to CSV
using Help Desk Migration?

Security first

We don't share any of your information with third parties, and moreover thoroughly protect it, so not a thing gets lost or stolen.

User-friendly wizard to setup import

Our service was created to provide you with a user-friendly data migration tool that helps to get the work done seamlessly.

Alternative and powerful field mapping

Only Help Desk Migration enables you to automatically transfer custom fields, as well as map their destination.

Preserved relations between objects and people

All tickets will be imported to CSV with their respective agents, contacts, and attachments, thus, saving the record of customers' requests.

Objects you may import to CSV

Help Desk Objects

Tickets

with replies, notes and attachments
Contact
Companies
Agents
Agents Groups

Knowledge Base Objects

Articles

with images and attachments
Categories
Companies
Folders

Import data to CSV in six simple steps

Prepare

Register and go to our CSV import tool.
Link source Help Desk

Select and link your source support desk with HDM.
Connect CSV

Grant access to your CSV account.
Choose objects

Make a decision on which records have to migrate and which have to stay.
Import small amount of data

Import a limited amount of data to see our service in action. No strings attached.
Import to CSV everything

Transfer all your customer service information in a single push.

We keep all data safe

We take safety very seriously and have established an in-depth set of practices , technologies , and policies to help ensure your data is protected.

Check out our security guide

Price estimation

Select your current Help Desk platform and the future one

Migrate from Zendesk

To CSV

Number of records in your current Help Desk

Amount of Help Desk records

Amount of Knowledge Base records

Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, than you have 60 help desk records.

Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, than you have 15 knowledge base records.