CSV import
in a few clicks
Without devs, timelack and hustle. With help of robust data import wizard.
CSV import
CSV import tool you’ve been looking for
Your platform import troubles are behind you now. Total migration from platform to platform with HDM swift and simple.Save time & money
Affordable process cost, a quick transition to the new platform, and no need to develop the migration method. All with HDM.Smooth migration course
Just prepare your information for the import ahead of time and begin moving your records. No need to fiddle with anything.Key data aside
Whether it is for conformity reasons, or convenience, move your historical data to the target platform to keep up with customers easier.Automated method
A bare minimum is required from you. We already created the script.
All you have to do is prepare your system import preferences and you’re good to start.
Preserved dependency
Using HDM, you don’t have to worry that all of your moved ticket data will lose their connections to other info.
Whether it is sender info or customer contacts, all of this is considered during the process.
Your info is safe
When you provide your credentials to our system, you can rest assured.
Only authorized employees directly connected to the data transfer will have access to your profile info.
All everything we access is guarded by the data encryption systems from any electronic attacks.
Arrange your records
It’s not required to make considerable amount of data audits to start your data import.
You can do all of this by using our data mapping system. Decide on what you want to transfer and determine where it goes just by clicking the necessary boxes.
Powerful & accessible
You don’t need to understand the system to make full use of it.
Helpful on-screen guides will help you in moving your entities quickly and effectively. As a result, you can set up a data import just about anywhere you need.
Our customers are priority
One of the key principles of our company is to make a service that we would like to use ourselves. Even though G2 recognized our customer care, we develop continuously.
Why import data to CSV using Help Desk Migration?
Security first
We don't share any of your information with third parties, and moreover thoroughly protect it, so not a thing gets lost or stolen.Next
User-friendly wizard to setup import
Our service was created to provide you with a user-friendly data migration tool that helps to get the work done seamlessly.Next
Alternative and powerful field mapping
Only Help Desk Migration enables you to automatically transfer custom fields, as well as map their destination.Next
Preserved relations between objects and people
All tickets will be imported to CSV with their respective agents, contacts, and attachments, thus, saving the record of customers' requests.Next
Objects you may import to CSV
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
96% of users love our service
We’re recognized for best support,
usability, and high ROI
in cloud migration.
Import data to CSV in six simple steps
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Prepare
In the new help desk, create profiles for your agents and custom ticket fields. When done, go to Migration Wizard and begin the CSV import.
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Connect source Help Desk
Select your current help desk from the list and fill in the form to let our migration tool retrieve the data.
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Link CSV
Once you have specified your data source, connect our service with your CSV to allow the import
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Choose objects
Choose the records you need to migrate and set the mapping of ticket fields, both standard, and custom.
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Import limited amount of data
Perform a free demo to see how your migration to CSV will look like and confirm that the records migrates accordingly
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Import to CSV everything
After everything's validated, pick a good time when the majority of your clients are offline and start the Full Data Migration.
We keep all data safe
We take safety very seriously and have established an in-depth set of practices , technologies , and policies to help ensure your data is protected.
Price estimation
Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
Have any questions?
Voice of the buyers
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Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted. - The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
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