SmarterTrack import
in a few clicks

Without devs, timelack and hustle. Via robust data import wizard.

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Spotless SmarterTrack import services just for you

Your platform migration troubles are behind you now. Full platform to platform migration with HDM quick and effortless.
Less time & money spent
Affordable process cost, a faster transition to the new help desk, and no need to create the migration method. All with HDM.
Clean migration course
Just prepare your information for the import in advance and start moving your data. No need to fiddle with anything.
Essential data right beside you
No matter if it is for conformity reasons, or convenience, move your old data to the new tool to keep up with customers easier.
Autonomous import services

Why spend time moving records by yourself when a tool can do it?

Our migration system will manage every record so you don’t need to.

Maintained data structure

Using HDM, you don’t have to worry that all of your migrated customer service data will lose their connections to other info.

Whether it is sender info or customer contacts, all of this is accounted for.

Your info is protected

When you grant your credentials to our system, you can rest assured.

Only the employees that directly work with your migration will be able to access to your accounts and customer info.

All everything we access is shielded by the data encryption systems to prevent any risks.

Data mapping

Choose what data comes to your new help desk yourself.

Throughout the data migration, you can check what records to leave behind and what will stay.


The whole process was solely designed to allow users to run the migration themselves.

You don’t have to have programming skills or exceptional knowledge, just follow the on-screen prompts.

Our customers are priority

One of the key principles of our team is to provide a service that we would like to use ourselves. Even though G2 recognized our customer support, we won’t stop there.

What are the key reasons to import data to SmarterTrack using Help Desk Migration?

Castle gates

Security first

We do not share any of your information with third parties, and moreover thoroughly protect it, so nothing gets lost or stolen.


Simple to use wizard to setup import

Our service was designed to provide you with a user-friendly data migration tool that helps to get the work done seamlessly.


Wizard window
Mapping fields window

Elective and powerful field mapping

Only Help Desk Migration lets you automatically transmit custom fields, as well as map their destination.


Maintained relations between objects and people

All tickets will be imported to SmarterTrack with their corresponding agents, contacts, and attachments, as a result, saving the previous record of customers' requests.


Relations illustration

Objects you may import to SmarterTrack

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

Import data to SmarterTrack in several simple steps

  • Get ready

    In the new help desk, put up profiles for your agents and custom ticket fields. When done, go to Migration Wizard and begin the SmarterTrack import.

  • Choose your current help desk from the list and complete the form to allow our migration tool fetch the records.

  • Connect SmarterTrack

    After you have specified your data source, connect our service with your SmarterTrack to permit the import

  • Select objects

    Select the records you need to migrate and set the mapping of ticket fields, both standard, and custom.

  • Import small amount of data

    Perform a cost-free demo to find out how your migration to SmarterTrack will look like and verify that the records translates properly

  • Import to SmarterTrack all data

    After everything's validated, pick the best time when most of your clients are offline and initiate the Full Data Migration.

We always keep all data safe

We consider safety very seriously and have built an in-depth set of practices , technologies , and policies to help guarantee your data is secure.

Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Voice of the clients

SmarterTrack import in a few clicks

Automatically. Securely. Quickly

Proceed to Free Migration

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