Manage Engine import
in a few clicks

Without developers, delays and hustle. With help of robust data import wizard.

More details

Manage Engine import tool you’ve been looking for

Now, there’s no need to concern yourself about any help desk import problems. Total migration from platform to platform with HDM swift and hassle-free.
Save time & money
Lower price, a quick transfer to the new platform, and no need to design the migration script. Get all of this with HDM service.
Simple process
Simply get the customer info ready for transition in advance and start moving your records. It’s not necessary to do everything alone.
Vital custom records right beside you
Whether it is for compliance reasons, or convenience, transfer your old data to the target system to keep the track of customer data easier.
Automatic migration

Why spend time moving data manually when a machine can do it?

Our migration tool will take care of every record so you don’t have to.

Data relationship integrity

All your customer records migrate with the correct structure. Together with its smallest details, all data is intact.

The same applies to the help desk and CSV data. By the end, you get technically viable information.

Your info is safe

When you provide your credentials to our migration tool, you can rest assured.

Only the staff members that directly work with your import will be able to access to your accounts and customer info.

All incoming and outcoming information is guarded by the state of the encryption systems from any electronic attacks.

Arrange your records

It’s not required to perform considerable amount of data audits to start your migration.

Use our Migration Wizard to choose the records for data migration right during the process. Pick what you want to keep and say where it goes just by clicking available checkboxes.

Powerful & accessible

You don’t need to understand the system to take advantage of all features.

Helpful on-screen guides will assist you proceed your data fast and effectively. As a result, you can move data just about to any platform you like.

Great customer service

We strive to make our service as pleasant to you as as feasible, and G2 Crowd has already recognized it. We always go after quality and proper assistance.

Regardless of the way you contact us, we are always ready to solve your migration queries.

Why import data to Manage Engine utilizing Help Desk Migration?

Castle gates

Security first

We don't disclose any of your personal information with third parties, and additionally meticulously protect it, so nothing gets lost or stolen.


Easy to use wizard to setup import

Our service was built to provide you with a easy to use data migration tool that helps to get the work done seamlessly.


Wizard window
Mapping fields window

Optional and powerful field mapping

Only Help Desk Migration lets you instantly move custom fields, as well as map their destination.


Preserved relations between objects and people

All tickets will be imported to Manage Engine with their respective agents, contacts, and attachments, that way, saving the previous record of customers' requests.


Relations illustration

Objects you may import to Manage Engine

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

Import data to Manage Engine in 6 easy steps

  • Prepare

    In the target help desk, put up profiles for your agents and custom ticket fields. When done, go to Migration Wizard and start the Manage Engine import.

  • Link source Help Desk

    Select your current help desk from the catalogue and fill out the form to enable our migration tool retrieve the data.

  • Link Manage Engine

    Once you have specified your data source, connect our service with your Manage Engine to enable the import.

  • Choose objects

    Choose the records that you need to migrate and set the mapping of ticket fields, both standard, and custom.

  • Import small amount of data

    Run a cost-free demo to find out how your migration to Manage Engine will look like and confirm that the data migrates correctly.

  • Import to Manage Engine everything

    After everything's tested out, pick the best time when the majority of your clients are offline and initiate the Full Data Migration.

We keep your data secure

We take security very seriously and have built a complete set of practices, technologies, and policies to help guarantee your data is secure.

Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Voice of the customers

Manage Engine import in a few clicks

Automatically. Securely. Quickly

Proceed to Free Migration

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