96% of users recommend Help Desk Migration Service. Learn why in our brand new G2 Report.

Manage Engine import
in a few clicks

Without developers, delays and hustle. With help of robust data import wizard.

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Safe and Secure
Your passwords as well as data are safe with us and will be used for import solely.
Fast & Furious
It will take you no longer than 20 minutes to set up the import to Manage Engine and start the test data transfer.
All Data Import
HDM is capable of importing all major record types and fields you need, precisely to places you want them to be.

Why import data to Manage Engine utilizing Help Desk Migration?

Security first

We don't disclose any of your personal information with third parties, and additionally meticulously protect it, so nothing gets lost or stolen.

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Easy to use wizard to setup import

Our service was built to provide you with a easy to use data migration tool that helps to get the work done seamlessly.

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Optional and powerful field mapping

Only Help Desk Migration lets you instantly move custom fields, as well as map their destination.

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Preserved relations between objects and people

All tickets will be imported to Manage Engine with their respective agents, contacts, and attachments, that way, saving the previous record of customers' requests.

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Objects you may import to Manage Engine

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
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96% of users recommend our service

High Performer, Best Support
and seven more badges
from G2 in 2020 Report

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Import data to Manage Engine in 6 easy steps

  • Prepare

    In the target help desk, put up profiles for your agents and custom ticket fields. When done, go to Migration Wizard and start the Manage Engine import.

  • Select your current help desk from the catalogue and fill out the form to enable our migration tool retrieve the data.

  • Once you have specified your data source, connect our service with your Manage Engine to enable the import

  • Choose objects

    Choose the records that you need to migrate and set the mapping of ticket fields, both standard, and custom.

  • Import small amount of data

    Run a cost-free demo to find out how your migration to Manage Engine will look like and confirm that the data migrates correctly

  • Import to Manage Engine everything

    After everything's tested out, pick the best time when the majority of your clients are offline and initiate the Full Data Migration.

We keep your data secure

We take security very seriously and have built a complete set of practices , technologies , and policies to help guarantee your data is secure.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

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