Freshdesk import
in a few clicksHelp Desk Migration partner of Freshdesk

Without techs, timelack and hustle. With help of robust data import wizard.

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Freshdesk import tool you’ve been looking for

Now, there’s no need to worry about any help desk import problems. Full platform to platform migration with HDM fast and effortless.
Save time & money
Clear process cost, a faster transfer to the new help desk, and no need to develop the migration method. Get all of this with HDM service.
Smooth setup
Just prepare your information for transition beforehand and begin moving your data. No need to do everything alone.
Vital data with you
Whether it is for complying reasons, or convenience, transfer your historical data to the new tool to keep up with customer data easier.
Autonomous import services

Why waste time transferring data by hand when a tool can do it?

Our importing system will deliver every record so you don’t need to.

Maintained data structure

With HDM, you don’t have to be concerned that all your migrated customer service data will migrate with mixed up structure.

Whether it is sender info or customer contacts, all of this is accounted for.

Your info is secure

When you grant your passwords to our system, you can rest assured.

Only the employees that directly work with your migration will have access to your profile info.

All incoming and outcoming information is guarded by the data encryption systems from any electronic attacks.

Data mapping

Pick what piece of info will migrate to your new platform yourself.

During the data migration, you can check what entities to leave behind and what will stay.

Ease of use

The full process was deliberately designed to let users to complete the migration themselves.

No need to have programming experience or exceptional knowledge, just follow the on-screen prompts.

Customer first

One of the main priorities of our team is to provide a service that we would like to experience ourselves. Even though G2 recognized our customer care, we won’t stop there.

Why import data to Freshdesk using Help Desk Migration?

Castle gates

Security first

We don't share any of your information with third parties, and additionally meticulously protect it, so not a thing gets lost or stolen.


Easy to use wizard to setup import

Our service was created to provide you with a user-friendly data migration tool that helps to get the work done seamlessly.


Wizard window
Mapping fields window

Optional and powerful field mapping

Only Help Desk Migration helps you to automatically transmit custom fields, as well as map their destination.


Preserved relations between objects and people

All tickets will be imported to Freshdesk with their respective agents, contacts, and attachments, as a result, saving the history of customers' requests.


Relations illustration

Objects you may import to Freshdesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

Import data to Freshdesk in 6 quick steps

  • Prepare

    In the new help desk, set up profiles for your agents and custom ticket fields. When done, go to Migration Wizard and start the Freshdesk import.

  • Connect source Help Desk

    Choose your current help desk from the list and complete the form to permit our migration tool fetch the records.

  • Connect Freshdesk

    After you've selected your data source, connect our service with your Freshdesk to enable the import.

  • Select objects

    Select the information you need to migrate and set the mapping of ticket fields, both standard, and custom.

  • Import small amount of data

    Perform a cost-free demo to see how your migration to Freshdesk will look like and verify that the records migrates accordingly.

  • Import to Freshdesk everything

    After everything's checked, pick a good time when most of your customers are offline and launch the Full Data Migration.

We keep all of your data safe

We take security and safety very seriously and have developed a complete set of practices, technologies, and policies to help ensure that your data is protected.

Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Voice of the customers

Freshdesk import in a few clicks

Automatically. Securely. Quickly

Proceed to Free Migration

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