Help Desk Migration partner of Freshdesk

Freshdesk Data Migration in a Snap

Encrypted dialogues, secure servers, up-to-date authorization methods
Automated process, zero downtime, no workflow drops
Bargain pricing to provide a opportunity + charge balance
Our customers

Businesses across various fields choose our tool

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Dedicated Freshdesk Review

How Does Freshdesk Data Migration Go?

You can perform data import in a few simple steps, using our automated migration solution. However, if you have special needs or a special data structure, feel free to go with a custom mode.

Step 1. Connect your existing help desk systems with your target help desk tools

Step 2. Pick the information you’d like to import

Step 3. Check whether data fields in existing and future help desk systems align. Implement the needed changes if they don’t

Step 4. Check the results by starting Free Demo

Step 5. If the import looks superior to you, proceed with your Full Migration

Congrats, you’ve just done with your Freshdesk data migration. Now you can begin running your support service from a new system.

Step 1. Get in touch with us for a customized migration

Step 2. Let Help Desk Migration specialists customize the data import to your company data structure

Step 3. Begin a Demo Migration to see what your data will be once imported

Step 4. If everything looks superior, initiate Full Migration

Congrats on your accomplished Freshdesk data migration! So now, you can benefit from the functionalities of your new system.

Why Help Desk Migration Is the Right Choice for Your Freshdesk Migration

Perform Freshdesk migration quickly and easily

Our automated migration tool delivers a productive app, whether you’re migrating your customer support operations from or to Freshdesk. With just a couple of clicks, your help desk platform will be ready to perform on a expected solution — no need to suffer any interruption!

Rocket image
Castle gates

Migrate your customer support data securely

The Migration Wizard includes measure for ensuring your data security during all phases of the migration process. We offer highest data defence using proven procedures, with regulatory compliance, established server preserving, and proper security scans.

Use an approved migration app

With numerous outstanding migrations under our belt, Help Desk migration service has obtained lots of service-related awards and approving feedback. Additionally, we don’t stop there. Help Desk Migration team proceed to refine our tool and offer new capabilities to handle we’re involving most of your migration inquirements.

Mapping fields window

Limit manual work with vast mapping

Relieve yourself from the long-lasting load of adding wanted fields or help desk data amidst Freshdesk migration. Our service enables you map entities and adapt your data migration. This will retain the original system of your records smoothly on your side.

Exclude time-out during migration

Lessen the expectations of leaving your customers left by setting up your migration during low use period. Get over halts altogether with the Delta feature that migrates customer support data since the latest changes. By migrating customer support data initially and then importing the latest changes, it will permit you to use your existing help desk solution during help desk system migration.

Scheduling window
Support illustration

Empower our support agents guide you

Don’t worry about fighting tasks while doing your Freshdesk data import. Help Desk Migration customer support pros is all set to guide you with any problems. With years of accomplished data migration mastery, they can settle any hardship linked with your help desk migration or even supply guidance during the complete migration.

What Kind of Data Can You Migrate to or from Freshdesk Automatically?

With our Migration tool, you can efficiently migrate big portions of varied data entities to or from Freshdesk. Inspect the set of record types you can migrate applying automated service by yourself from tech support team.

Do you require particular Freshdesk migration needs?

Let's discuss your requirements for a nonstandard data import.

Help Desk entities

  • Groups
  • Agents
  • Companies
  • Contacts
  • Tickets

Knowledge Base entities

  • Categories
  • Folders
  • Articles
Download checklist

Find out the way to prepare for Freshdesk data migration

Prepare for Freshdesk data migration by checking an in-depth step-by-step guide

Opportunities to Advance Your Freshdesk Data Migration Even Smoother

Migrate content versions of your help center

Take your multilingual knowledge base articles to your new help desk app easily! Take advantage of our “Migrate content translations” option and import translated language versions of each article automatedly.

Choose an extra tag to the migrated tickets

Add extra tags to the migrated tickets — in such a manner, you won’t jumble them with the existing. You may further group the tickets by qualifying tags like ‘lost,’ ‘closed,’ or ‘stop replying.’

How much does Freshdesk data migration cost?

Your Freshdesk data transfer cost build upon the next points: records volume, the options you’ll require, custom work you’ll select, and migration complexity. Set a Free Demo to test the Migration Wizard work and learn how much your data transfer will cost.

Run a Demo to get the price

How do we protect your business records during Freshdesk migration?

Our main purpose is not just to carry out your help desk data import quick and easy but also safe. This is why we constantly retain our data protection bar high.

Two-factor authentication

If you want to prevent the risk of unknowns receiving access to your records, begin the two-factor access. It will offer an extra guard layer by delivering a code to your mobile device every time you log in to Migration Wizard.

3-level data security

We ensure three layers of business data safety: physical (we secure our data hosting equipment against any breach), network (we take care of our networks against digital attacks), and application (we secure your business data within our data importing solution against forbidden access).

Keeping to security standards

Our Help Desk Migration service fulfills to leading security standards, providing utmost greatest security for your data. We meet the demands and requirements of HIPAA, CCPA, PCI DSS Level 1, GDPR, and other major data security fundamentals. And our wast compliance portfolio is getting large.

Your feedback motivates our team

All-packed Freshdesk Migration in Several Clicks

Import your records from or to Freshdesk efficiently without disorganizing from what really matters — sorting out your clients’ concerns.
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More tips and tricks about data migration

Interested to learn more? Our help section is packed with information on support service advancement and help desk platforms migration. Explore it today!

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Frequently Asked Questions

Prepare your help desk software, then go to data migration planning. Select the most suitable day, write a checklist of what and when should be turned off on your current customer service tool should be turned off, and what setting you should do on Freshdesk. Then start the actual data migration process. After your data is already in Freshdesk, check the reports and results of the data transfer. For a more detailed guide, visit our Freshdesk migration checklist.

Import to Freshdesk and export from Freshdesk such records: tickets, contacts, organizations, agents, groups, ticket attachments (or skip), ticket notes public and private, tags, inline images, ticket custom field, organization custom fields, contact custom fields, CC in tickets, Created_at; Updated_at, Closed_at, knowledge base articles, knowledge base attachments, knowledge base tags, and inline images.

Security is our top priority. We take technical measures, organizational measures, and individual account security. We are compliant with industry standards and keep growing our certifications. More about security read here.

If you want to import your customer service data to Freshdesk via CSV files, check our guide to formatting CSV files to make data migration as smooth as possible.

The data migration to Freshdesk depends on the volume of records you have and the API limits of your source and destination help desk platforms. So the higher API limits you have, the faster your data migration will run.

Tune up your CSV to Freshdesk migration on our Migration Wizard and automatically import your customer service data. If you need help, reach out to our support team for a tip or guidance.

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