Freshdesk import
in a few clicks
Without techs, timelack and hustle. With help of robust data import wizard.
Freshdesk import
Freshdesk import tool you’ve been looking for
Now, there’s no need to worry about any help desk import problems. Full platform to platform migration with HDM fast and effortless.Save time & money
Clear process cost, a faster transfer to the new help desk, and no need to develop the migration method. Get all of this with HDM service.Smooth setup
Just prepare your information for transition beforehand and begin moving your data. No need to do everything alone.Vital data with you
Whether it is for complying reasons, or convenience, transfer your historical data to the new tool to keep up with customer data easier.Autonomous import services
Why waste time transferring data by hand when a tool can do it?
Our importing system will deliver every record so you don’t need to.
Maintained data structure
With HDM, you don’t have to be concerned that all your migrated customer service data will migrate with mixed up structure.
Whether it is sender info or customer contacts, all of this is accounted for.
Your info is secure
When you grant your passwords to our system, you can rest assured.
Only the employees that directly work with your migration will have access to your profile info.
All incoming and outcoming information is guarded by the data encryption systems from any electronic attacks.
Data mapping
Pick what piece of info will migrate to your new platform yourself.
During the data migration, you can check what entities to leave behind and what will stay.
Ease of use
The full process was deliberately designed to let users to complete the migration themselves.
No need to have programming experience or exceptional knowledge, just follow the on-screen prompts.
Customer first
One of the main priorities of our team is to provide a service that we would like to experience ourselves. Even though G2 recognized our customer care, we won’t stop there.
Why import data to Freshdesk using Help Desk Migration?
Security first
We don't share any of your information with third parties, and additionally meticulously protect it, so not a thing gets lost or stolen.Next
Easy to use wizard to setup import
Our service was created to provide you with a user-friendly data migration tool that helps to get the work done seamlessly.Next
Optional and powerful field mapping
Only Help Desk Migration helps you to automatically transmit custom fields, as well as map their destination.Next
Preserved relations between objects and people
All tickets will be imported to Freshdesk with their respective agents, contacts, and attachments, as a result, saving the history of customers' requests.Next
Objects you may import to Freshdesk
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
96% of users love our service
We’re recognized for best support,
usability, and high ROI
in cloud migration.
Import data to Freshdesk in 6 quick steps
Prepare
In the new help desk, set up profiles for your agents and custom ticket fields. When done, go to Migration Wizard and start the Freshdesk import.
Connect source Help Desk
Choose your current help desk from the list and complete the form to permit our migration tool fetch the records.
Connect Freshdesk
After you've selected your data source, connect our service with your Freshdesk to enable the import.
Select objects
Select the information you need to migrate and set the mapping of ticket fields, both standard, and custom.
Import small amount of data
Perform a cost-free demo to see how your migration to Freshdesk will look like and verify that the records migrates accordingly.
Import to Freshdesk everything
After everything's checked, pick a good time when most of your customers are offline and launch the Full Data Migration.
We keep all of your data safe
We take security and safety very seriously and have developed a complete set of practices, technologies, and policies to help ensure that your data is protected.
Price estimation
Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
Have any questions?
Voice of the customers
- Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted.
- The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
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