Freshdesk import
in a few clicks

Without techs, timelack and hustle. With help of robust data import wizard.

Safe and Secure

Your passwords as well as records are safe with us and will be used for import only.

Quick & Furious

It will take you no longer than 10 minutes to set up the import to Freshdesk and run the test data transfer.

All Data Import

HDM is capable of importing all major record types and fields you need, directly where you want them to be.

Why import data to Freshdesk using Help Desk Migration?

Security first

We don't share any of your information with third parties, and additionally meticulously protect it, so not a thing gets lost or stolen.

Easy to use wizard to setup import

Our service was created to provide you with a user-friendly data migration tool that helps to get the work done seamlessly.

Optional and powerful field mapping

Only Help Desk Migration helps you to automatically transmit custom fields, as well as map their destination.

Preserved relations between objects and people

All tickets will be imported to Freshdesk with their respective agents, contacts, and attachments, as a result, saving the history of customers' requests.

Objects you may import to Freshdesk

Help Desk Objects

Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups

Knowledge Base Objects

Articles
with images and attachments
Categories
Folders

High Performer, Best Support
and seven more badges
from G2 in 2020 Report

Learn more

Import data to Freshdesk in 6 quick steps

Prepare
In the new help desk, set up profiles for your agents and custom ticket fields. When done, go to Migration Wizard and start the Freshdesk import.
Connect source Help Desk
Choose your current help desk from the list and complete the form to permit our migration tool fetch the records.
Connect Freshdesk
After you've selected your data source, connect our service with your Freshdesk to enable the import
Select objects
Select the information you need to migrate and set the mapping of ticket fields, both standard, and custom.
Import small amount of data
Perform a cost-free demo to see how your migration to Freshdesk will look like and verify that the records migrates accordingly
Import to Freshdesk everything
After everything's checked, pick a good time when most of your customers are offline and launch the Full Data Migration.

We keep all of your data safe

We take security and safety very seriously and have developed a complete set of practices , technologies , and policies to help ensure that your data is protected.

Check our security guide