Freshservice import
in a few clicksHelp Desk Migration partner of Freshservice

Without techs, timelack and hustle. With help of robust data import wizard.

More details

Freshservice import tool you’ve been looking for

Your platform import issues are behind you now. Full platform to platform migration with HDM swift and simple.
Save time & money
Clear process cost, a quick transition to the new help desk, and no need to develop the migration script. Get all of this with HDM service.
Simple setup
Simply prepare your information for transition beforehand and begin moving your data. It’s not necessary to do everything alone.
Essential custom records with you
Whether it is for complying reasons, or convenience, move your historical data to the new tool to keep the track of customer data easier.
Automated migration

Only the smallest preparations are required from you. We already made the script.

All you have to do is prepare your system migration preferences and you’re ready to start.

Connection integrity

All your emails will move complete and whole. Together with its smallest details, all data structure will be maintained.

The same goes for the help desk and CSV data. As a result, you get your exact information.

Data safety

All the credentials you provide during the migration procedure are not stored. Only authorized staff can get access to your accounts or help desk panelrecords.

All your info is behind a thick wall from the outside world.

Map your information

There’s no need to perform extensive data audits to start your data import.

Use our Migration Wizard to choose the records for data migration right during the process. Decide on what you want to keep and say where it goes just by clicking the necessary boxes.

Robust but transparent

You don’t need to learn the system to make full use of it.

Useful on-screen guides will help you proceed your entities fast and effectively. As a result, you can move data just about anywhere you need.

Customer support

Our main goal is to make our service as enjoyable to you as as feasible, and G2 Crowd has already recognized it. We always aim for high-level service and proper assistance.

Whether it is through a phone or email, we are always happy to help you with the import.

Why import data to Freshservice utilizing Help Desk Migration?

Castle gates

Security first

We don't disclose any of your information with third parties, and additionally thoroughly protect it, so not a thing gets lost or stolen.


Easy to get around wizard to setup import

Our service was built to provide you with a easy to use data migration tool that helps to get the work done seamlessly.


Wizard window
Mapping fields window

Elective and powerful field mapping

Only Help Desk Migration allows you to instantly transfer custom fields, as well as map their destination.


Preserved relations between objects and people

All tickets will be imported to Freshservice with their respective agents, contacts, and attachments, thereby, saving the history of customers' requests.


Relations illustration

Objects you may import to Freshservice

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

Import data to Freshservice in several quick steps

We keep all of your data safe

We take security and safety very seriously and have developed a complete set of practices, technologies, and policies to help ensure that your data is protected.

Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Voice of the clients

Freshservice import in a few clicks

Automatically. Securely. Quickly

Proceed to Free Migration

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