Freshservice import
in a few clicksHelp Desk Migration partner of Freshservice

Without techs, timelack and hustle. With help of robust data import wizard.

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Safe and Secure
Your passwords as well as data are safe with us and will be used for import only.
Fast & Furious
It will take you no longer than 10 minutes to set up the import to Freshservice and run the test data transfer.
All Data Import
HDM is capable of importing all major record types and fields you need, directly where you want them to be.

Why import data to Freshservice utilizing Help Desk Migration?

Security first

We don't disclose any of your information with third parties, and additionally thoroughly protect it, so not a thing gets lost or stolen.

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Easy to get around wizard to setup import

Our service was built to provide you with a easy to use data migration tool that helps to get the work done seamlessly.

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Elective and powerful field mapping

Only Help Desk Migration allows you to instantly transfer custom fields, as well as map their destination.

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Preserved relations between objects and people

All tickets will be imported to Freshservice with their respective agents, contacts, and attachments, thereby, saving the history of customers' requests.

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Objects you may import to Freshservice

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Companies
  • Folders

Import data to Freshservice in several quick steps

  • Prepare

    In the target help desk, set up profiles for your agents and custom ticket fields. When done, go to Migration Wizard and begin the Freshservice import.

  • Connect source Help Desk

    Choose your current help desk from the catalogue and fill in the form to let our migration tool fetch the data.

  • Connect Freshservice

    After you've specified your data source, connect our service with your Freshservice to allow the import

  • Choose objects

    Choose the records that you need to migrate and set the mapping of ticket fields, both standard, and custom.

  • Import small amount of data

    Run a free demo to see how your migration to Freshservice will look like and confirm that the records translates properly

  • Import to Freshservice everything

    Once everything's checked, pick the best time when most of your clients are offline and launch the Full Data Migration.


We keep all of your data safe

We take security and safety very seriously and have developed a complete set of practices , technologies , and policies to help ensure that your data is protected.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
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Automated Migration price
During automated migration we transfer records , including relations between them.
Custom Migration price
Any modules, any requirements.
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Freshservice import in a few clicks

Automatically. Securely. Quickly

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