SupportPal import
in a few clicks

Without developers, timelack and hustle. With step-by-step SupportPal import setup form.

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SupportPal import tool you’ve been looking for

Now, there’s no need to worry about any help desk import problems. Complete platform to platform migration with HDM quick and effortless.
Save time & money
Lower process cost, a swift transfer to the new system, and no need to develop the migration method. All with HDM.
Simple process
Just prepare your information for transition ahead of time and begin moving your data. No need to fiddle with anything.
Vital data with you
Regardless of your reasons, transfer your historical data to the new tool to keep up with customers easier.
Automatic migration

Why spend time moving things by yourself when a tool can deal with it?

Our migration system will take care of every piece of info so you don’t need to.

Preserved dependency

Using HDM, you don’t have to worry that all your moved customer service data will end up somehow scattered.

Whether it is sender info or customer contacts, all of this is considered during the process.

Your info is protected

When you grant your access credentials to our system, you can rest assured.

Only authorized employees that directly work with your migration will have access to your accounts and customer info.

All everything we access is guarded by the data encryption systems to prevent any risks.

Place your records

It’s not required to perform extensive data audits to get started on your data import.

You can do all of this by using our data mapping system. Pick what you want to transfer and determine where it goes just by clicking available boxes.

Powerful & accessible

You don’t need to understand the system to make full use of it.

Handy on-screen instructions will help you in moving your data quickly and effectively. As a result, you can set up a data import just about to any platform you want.

Our customers are priority

One of the key priorities of our company is to provide a service that we would like to receive ourselves. Even though G2 recognized our customer service, we develop continuously.


Why import data to SupportPal using Help Desk Migration?

Castle gates

Security first

We don't share any of your information with third parties, and additionally meticulously protect it, so not a thing gets lost or stolen.

Next

Easy to use wizard to setup import

Our service was built to provide you with a user-friendly data migration tool that helps to get the work done seamlessly.

Next

Wizard window
Mapping fields window

Optional and powerful field mapping

Only Help Desk Migration lets you automatically transmit custom fields, as well as map their location.

Next

Preserved relations between objects and people

All tickets will be imported to SupportPal with their respective agents, contacts, and attachments, thus, saving the history of customers' requests.

Next

Relations illustration

Objects you may import to SupportPal

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

Import data to SupportPal in 6 easy steps

  • Prepare

    In the new help desk, set up profiles for your agents and custom ticket fields. Once done, go to Migration Wizard and start the SupportPal import.

  • Connect source Help Desk

    Choose your current help desk from the list and complete the form to permit our migration tool retrieve the data.

  • Once you have specified your data source, connect our service with your SupportPal to allow the import.

  • Choose objects

    Select the data that you need to migrate and set the mapping of ticket fields, both standard, and custom.

  • Import limited amount of data

    Perform a cost-free demo to see how your migration to SupportPal will look like and confirm that the data migrates accordingly.

  • Import to SupportPal all data

    After everything's tested out, choose a good time when most of your clients are offline and begin the Full Data Migration.

We keep your data safe

We take security very seriously and have developed a complete set of practices, technologies, and policies to help ensure your data is protected.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Voice of the customers

SupportPal import in a few clicks

Automatically. Securely. Quickly

Proceed to Free Migration

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