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Track-It! to Help Scout
migration serviceHelp Desk Migration partner of Help Scout

Extremely easy , no special know how or programming required. A complete Track-It! to Help Scout data migration instrument.

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The best Track-It! to Help Scout tool made for you

There’s no need to write a code, nor do you need a programming team. Just perform your platform to platform switch in a couple of easy steps.
Save on your time and money
Avoid complex data audit and script development processes. Simply pick what data you need to transfer and set off with the transition when comfortable.
Simple transition process
No tech expertise required. Just pick what data will go to the target solution and enjoy the wonders happening.
Data structure maintenance
Move your help desk records in full to make certain that no ticket is missing essential customer support information.
Automated tool

Scared that you’ll have to use special skills to migrate your customer service data? Don’t be as we made sure that our tool interface user friendly as it can possibly be.

Connect the platforms, pick data, click ok, and you’re done!

Preserved connections

Starting from the ticket requester to every comment author, all you records will keep their prior data structure intact.

You don’t have to worry that some data will be lost and service quality will decrease. Everything will arrive where you left it.

Data safety is paramount

Information is key which is why we developed a method that will keep your information intact.

Neither sophisticated electronic attacks nor physical disasters will impact your records anyhow.

You’re in control

Manage your information with our in-app data mapping solution. Select what goes where, set priorities, and even discard the stuff you need, all within Migration Wizard.

Guided migration

If this is your first migration, worry not. Useful and intuitive on-screen instructions will help you migrate your information accurately.

You don’t need to worry that you’ll be confused with a whole dictionary in tech jargon.

Customer service first

Apart from providing great customer service, we always strive to improve our customer service.

As a company, we want you to have the friendly and helpful service, which is why we are constantly putting so much effort to enhance the core experience.


Why you should use Help Desk Migration to migrate data from Track-It! to Help Scout

Castle gates

Strong privacy of your information

The migration is carried out over a protected connection, and all your credentials will immediately be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is simple to migrate your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard as well as custom fields , thus helping you to be sure that the data end up being in the right places in Help Scout.

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Retained connectivity between object and people

When migrating your records from Track-It! to Help Scout we preserve all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Track-It! to Help Scout

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Track-It! to Help Scout work

  • Get ready

    Start off by preparing Agent profiles and all needed custom fields in the new help desk. Now, begin migrating your data from Track-It! to Help Scout.

  • Complete the form with requested credentials to make it possible for our data migration tool to access data from your current help desk.

  • Connect Help Scout

    Do the same action to connect our service with the new help desk and thus make it possible to import the records.

  • Choose objects

    Choose the records you want to migrate and set the ticket fields mapping, so the records could be transferred in line with your needs

  • Migrate limited amount of data

    Try out our Free Demo Migration to see how the information migrate. You will be able to view 20 tickets in the new help desk in a few minutes!

  • Migrate to Help Scout everything

    Once everything's tested, find a quiet time with the minimal load on the support department and begin migrating from Track-It! to Help Scout.

Your data is in good hands

We take the privacy of your data seriously, so we apply, as well as develop our own, best practices and techniques to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro perform your Help Scout import

Our team would be more than happy to perform a personalized migration in case you have specific requirements.
Get a price estimation

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