HelpDesk to Freshdesk
migration service
Smooth , no special know how or programming required. A complete HelpDesk to Freshdesk data migration instrument.
HelpDesk to Freshdesk
Your best tool for HelpDesk to Freshdesk data migration
No need to write a code, nor do you need a developer. Just set up your platform to platform migration in a couple of simple steps.Save on resources
Avoid complex data audit and script development processes. Just decide on the records you need to transfer and start the transition when comfortable.Effortless transition process
No special expertise required. Just pick what data will go to the new platform and see the wonders happening.Record structure maintenance
Migrate your help desk info in full to make sure that no ticket has lost essential customer service information.Easy procedure
You don’t have to bother about coding or continuously watch each record moved.
Just link both platforms, choose what you want to migrate and allow the tool deal with the rest for you.
Intact connections
Starting from the ticket requester to every comment author, all you records will keep their previous connections maintained.
You don’t have to worry that a part of the records will be lost and service quality will decrease. Everything will be waiting for you how you left it.
Data safety is paramount
You data is everything which is why we designed a tool that will keep your customer records safe and sound.
Neither sophisticated electronic attacks nor physical disasters will impact your data anyhow.
Data mapping
Select information that will be moved by using our built-in data viewer.
From contacts to tickets to knowledge base solutions, you will be able to pick anything you might ever need.
Step-by-step instructions
If you are new to data migrations, don’t worry. Useful and intuitive on-screen prompts will help you set up an accurate data import.
You don’t need to worry that you’ll be confused with terms and tech jargon.
Great service first
Apart from providing great customer support services, we always strive to develop our customer service.
As a team, we want you to experience friendly and helpful service, which is why we are constantly making great strides to enhance the core experience.
Reasons to use Help Desk Migration to migrate data from HelpDesk to Freshdesk
Strong security of your records
The migration is conducted over a protected connection, and all your credentials will automatically be removed after you complete the data migration.Next
Intuitive data migration wizard
With Help Desk Migration it really is simple to move your customer support to a new helpdesk without involving the IT departmentNext
Exceptional data mapping
Our service allows mapping standard and even custom fields , thus helping you to be sure that the records end up in the right places in Freshdesk.Next
Maintained link between object and people
When migrating your data from HelpDesk to Freshdesk we maintain all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.Next
What you may migrate from HelpDesk to Freshdesk
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
96% of users love our service
We’re recognized for best support,
usability, and high ROI
in cloud migration.
How does data migration from HelpDesk to Freshdesk work
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Prepare
Start with creating Agent profiles and all needed custom fields in your new help desk. Now, get started on migrating your data from HelpDesk to Freshdesk.
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Link HelpDesk
Complete the form with requested credentials to make it possible for our data migration tool to retrieve records from your current help desk.
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Connect Freshdesk
Do the same action to connect our service with the new help desk and thereby make it possible to import the records.
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Select objects
Select the data you want to migrate and set the ticket fields mapping, so the records could be transferred in line with your needs
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Migrate limited amount of data
Test out our Free Demo Migration to see how the data migrate. You will be able to browse 20 tickets in your new help desk in a few minutes!
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Migrate to Freshdesk all data
Once everything's tested, determine a quiet time with the least load on the support team and start migrating from HelpDesk to Freshdesk.
Your data is in good hands
We take the protection of your data seriously, so we apply, as well as develop our own, best practices and techniques to secure it.
Price estimation
Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
Have any questions?
Hear from our satisfied clients
- Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted.
- The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Migrate the data automatically
See for yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration Let a specialist perform your Freshdesk import
Our staff would be more than happy to perform a custom migration if you have specific demands.
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