96% of users recommend Help Desk Migration Service. Learn why in our brand new G2 Report.

HelpDesk to Freshdesk
migration serviceHelp Desk Migration partner of Freshdesk

Smooth , no special know how or programming required. A complete HelpDesk to Freshdesk data migration instrument.

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Secure and Reputable
Your passwords as well as data are safe with us and will be used for import solely.
Quick and Understandable
Help Desk Migration does not require any special competencies or knowledge to begin the the migration.
Full & Accurate
We've tackled all significant peculiarities of various helpdesks to help you accurately and efficiently migrate large loads of data

Reasons to use Help Desk Migration to migrate data from HelpDesk to Freshdesk

Strong security of your records

The migration is conducted over a protected connection, and all your credentials will automatically be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to move your customer support to a new helpdesk without involving the IT department

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Exceptional data mapping

Our service allows mapping standard and even custom fields , thus helping you to be sure that the records end up in the right places in Freshdesk.

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When migrating your data from HelpDesk to Freshdesk we maintain all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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What you may migrate from HelpDesk to Freshdesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
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Help Desk Migration receives
High Performer Badge by
review site G2 Crowd

How does data migration from HelpDesk to Freshdesk work

  • Prepare

    Start with creating Agent profiles and all needed custom fields in your new help desk. Now, get started on migrating your data from HelpDesk to Freshdesk.

  • Complete the form with requested credentials to make it possible for our data migration tool to retrieve records from your current help desk.

  • Connect Freshdesk

    Do the same action to connect our service with the new help desk and thereby make it possible to import the records.

  • Select objects

    Select the data you want to migrate and set the ticket fields mapping, so the records could be transferred in line with your needs

  • Migrate limited amount of data

    Test out our Free Demo Migration to see how the data migrate. You will be able to browse 20 tickets in your new help desk in a few minutes!

  • Migrate to Freshdesk all data

    Once everything's tested, determine a quiet time with the least load on the support team and start migrating from HelpDesk to Freshdesk.

Your data is in good hands

We take the protection of your data seriously, so we apply, as well as develop our own, best practices and techniques to secure it.

Check out our security guide

Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Automated Migration price
Contact us
During automated migration we transfer records , including relations between them.
Start free demo migration
Custom Migration price
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Any modules, any requirements.
Request custom migration
Start new estimation
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Have any questions?
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Hear from our satisfied clients

Migrate the data automatically

See for yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist perform your Freshdesk import

Our staff would be more than happy to perform a custom migration if you have specific demands.
Get a price estimation

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Help Desk Migration service


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