TeamSupport to Freshdesk
migration serviceHelp Desk Migration partner of Freshdesk

Effortless , no special expertise or programming required. A complete TeamSupport to Freshdesk data migration tool.

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Your best tool for TeamSupport to Freshdesk data migration

No need to create a script, nor do you need a programmer. Just perform your platform to platform switch in a couple of simple steps.
Save on resources
Skip complex data audit and tool development processes. Simply pick the records you need to move and start the transition immediately.
Simple migration
No tech knowledge or skill required. Just select what data will go to the target solution and see the magic happening.
Record completion
Move your help desk data in full to ensure that no ticket is missing vital customer service information.
Automated migration

Afraid that you’ll have to use special skills to migrate your info? Don’t be as we made sure that our tool simple to use as it can possibly be.

Link the help desks, choose records, click ok, and you’re done!

Starting from the ticket requester to every comment author, your entire database will keep their prior connections untouched.

You don’t have to worry that a part of the data will be lost and service quality will decrease. Everything will arrive where you left it.

Data safety is priority

Information is everything which is why we created a tool that will keep your information intact.

Neither sophisticated electronic attacks nor physical disasters will touch your records anyhow.

You control the process

Manage your customer data with our in-app data mapper. Choose what goes where, set priorities, and even ditch the things you need, all within Migration Wizard.

Guided migration

If you are new to data migrations, worry not. Useful and insightful on-screen instructions will help you move your information accurately.

You don’t need to worry that you’ll be confused with terms and tech jargon.

Good service first

Except producing great customer service, we always want to improve our customer service.

As a team, we want you to have the friendly and helpful service, which is why we are always putting so much effort to improve the core experience.


Reasons to use Help Desk Migration to switch from TeamSupport to Freshdesk

Castle gates

Strong privacy of your data

The migration is performed over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to transfer your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and custom fields , thus helping you to make sure that the data end up in the right places in Freshdesk.

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Retained relation between object and people

When migrating your data from TeamSupport to Freshdesk we keep all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from TeamSupport to Freshdesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from TeamSupport to Freshdesk work

  • Prepare

    Start by setting up Agent profiles and all necessary custom fields in the new help desk. Now, begin migrating your data from TeamSupport to Freshdesk.

  • Fill out the form with necessary credentials to allow our data migration tool to retrieve records from your current help desk.

  • Do the same action to integrate our service with the new help desk and thus make it possible to import the information.

  • Choose objects

    Select the records you want to migrate and set the ticket fields mapping, so the records could be migrated according to your needs

  • Migrate limited amount of data

    Try out our Free Demo Migration to see how the records migrate. You will be able to view 20 tickets in the new help desk in a few minutes!

  • Migrate to Freshdesk all data

    Once everything's tested out, choose a quiet time with the least load on the support staff and start migrating from TeamSupport to Freshdesk.

Your data is in good hands

We take the security of your data seriously, so we utilize, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional run your Freshdesk import

Our staff would be more than happy to run a customized migration in case you have particular requirements.
Get a price estimation

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