Outlook to Freshdesk
migration serviceHelp Desk Migration partner of Freshdesk

Trouble-free , no special know how or programming required. A complete Outlook to Freshdesk data migration software.

More details

The best Outlook to Freshdesk tool made for you

There’s no need to write a code, nor do you need a programmer. Just perform your platform to platform migration in a couple of easy steps.
Save on your time and money
Avoid complex data audit and code development processes. Just choose customer info you need to transfer and start the transition right away.
Easy transition process
No specific expertise required. Just choose what data will go to the new system and observe the wonders happening.
Data structure maintenance
Transfer your help desk data in full to ensure that no ticket is missing vital customer support details.
Effortless process

You don’t have to bother about coding or continuously control each record moved.

Just attach your source and target, tick what you need to migrate and allow the system do the remainder.

Data maintenance

Your customer data comes complete , you can take our word.

Each email, every ticket, and every little bit of info will arrive filled with its attachments, contact connections, and interaction archive.

Robust protection

Your customer data is behind thick walls. Not even all our team members can see your credentials or records.

You may rest assured that with HDM no hacker attacks will take place.

Data mapping

Choose records that will be moved by using our pre-installed data viewer.

From contacts to tickets to help center articles, you will be able to select anything you might actually need.

Efficient out-of-the-box solution

In only a couple of clicks it is possible to pick what goes where, when it goes, and how.

Our software considered customer experience as a priority and ensured that you will be able to to take the full advantage of the tool easily.

Customer service as priority

As a data import service supplier, we strive to propose the most effective migration tool. Yet, our priority is customer service.

Proven by our many five-star user reviews on G2, we want you to have the enjoyable experience.


Why you should use Help Desk Migration to migrate data from Outlook to Freshdesk

Castle gates

Strong safety of your data

The migration is completed by the machine over a protected connection, and all your credentials will instantly be deleted after you complete the data migration.

Next

Automatic data migration wizard

With Help Desk Migration it is simple to transfer your support service to a new helpdesk without involving the IT department

Next

Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and custom fields , thus helping you to ensure that the records end up being in the right destinations in Freshdesk.

Next

Sustained connectivity between object and people

When migrating your records from Outlook to Freshdesk we keep all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

Next

Relations illustration

What you may migrate from Outlook to Freshdesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Outlook to Freshdesk work

  • Get ready

    Start by setting up Agent profiles and all essential custom fields in your new help desk. Now, begin the process of migrating your data from Outlook to Freshdesk.

  • Connect Outlook

    Complete the form with required credentials to permit our data migration tool to retrieve data from your current help desk.

  • Repeat the same action to integrate our service with the new help desk and thus make it possible to import the data.

  • Choose objects

    Select the information you want to migrate and set the ticket fields mapping, so the data could be migrated in line with your preferences

  • Migrate small amount of data

    Try out our Free Demo Migration to check how the data migrate. You will be able to browse 20 tickets in your new help desk in a few minutes!

  • Migrate to Freshdesk everything

    When everything's tested out, find a quiet time with the minimal load on the support team and begin migrating from Outlook to Freshdesk.

Your data is in good hands

We take the safety of your data seriously, so we apply, as well as develop our own, best practices and techniques to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See on your own that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert perform your Freshdesk import

Our team would be more than happy to perform a customized migration in case you have particular needs.
Get a price estimation

Blog Articles You Might Find Useful

What is a Support Ticket & How To Use One

There are so many terms when it comes to customer support software that often, even we get puzzled. We’ve already covered what help desk soft…

Outsource Data Migration or Not? — That Is the Question

We’ve been doing data migrations since 2016. Typically, companies tend to look for ways to outsource their data migration needs to someone who is more…

Here’s What To Do When Merging Help Desk Instances

There are times when merging two support departments that come from different companies just makes sense. It saves money, it accelerates delivery, and perhaps the…

Book a Call
cancel
%s
— %s