((OTRS)) Community Edition to Salesforce Service Cloud
migration service

Trouble-free , no special knowledge or programming required. A complete ((OTRS)) Community Edition to Salesforce Service Cloud data migration tool.

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The best ((OTRS)) Community Edition to Salesforce Service Cloud tool made for you

There’s no need to create a script, nor do you need a programming team. Just set up your platform to platform migration in a couple of simple steps.
Save on your time and money
Skip complex data audit and tool development processes. Just pick what data you need to move and start the transition right away.
Simple migration
No tech knowledge or skill required. Just select what data will go to the new solution and enjoy the magic happening.
Data completion
Move your help desk records in full to make certain that no ticket has lost essential customer service details.
Simple and easy procedure

You don’t have to bother about coding or constantly control each piece of info moved.

Just link both platforms, tick what you want to take to a new database and let the system deal with the rest for you.

From sender information to phone number connection, your entire database will keep their prior connections intact.

You don’t have to worry that a part of the data will be missing and service quality will degrade. Everything will arrive how you left it.

Security is priority

Information is everything which is why we developed a method that will keep your information untouched.

Neither hackers will have access to your accounts nor physical disasters will affect your data anyhow.

You control the process

Take complete control of your customer data with our in-app data mapper. Select what goes where, set priorities, and even ditch the stuff you don’t like, all with our Migration Wizard.

Step-by-step instructions

If you are new to data migrations, worry not. Helpful and intuitive on-screen instructions will help you set up an accurate data import.

You don’t need to worry that you’ll be confused with terms and tech jargon.

Customer service first

Except producing great customer service, we always want to develop our customer service.

As a team, we want you to have the best possible service, which is why we are constantly putting so much effort to increase the core experience.


Why you should use Help Desk Migration to switch from ((OTRS)) Community Edition to Salesforce Service Cloud

Castle gates

Strong privacy of your information

The migration is done over a secure connection, and all your credentials will immediately be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to migrate your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard as well as custom fields , thus helping you to make sure that the records end up in the right destinations in Salesforce Service Cloud.

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When migrating your records from ((OTRS)) Community Edition to Salesforce Service Cloud we preserve all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from ((OTRS)) Community Edition to Salesforce Service Cloud

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from ((OTRS)) Community Edition to Salesforce Service Cloud work

  • Get ready

    Start off by preparing Agent profiles and all necessary custom fields in your new help desk. Now, begin migrating your data from ((OTRS)) Community Edition to Salesforce Service Cloud.

  • Connect ((OTRS)) Community Edition

    Fill out the form with necessary credentials to permit our data migration tool to fetch information from your current help desk.

  • Repeat the same action to integrate our service with the new help desk and thus make it possible to import the information.

  • Select objects

    Select the records you need to migrate and set the ticket fields mapping, so the data could be moved based upon your needs

  • Migrate limited amount of data

    Try out our Free Demo Migration to see how the information migrate. You will be able to view 20 tickets in your new help desk in a few minutes!

  • Migrate to Salesforce Service Cloud all data

    Once everything's tested out, determine a quiet time with the least load on the support department and start migrating from ((OTRS)) Community Edition to Salesforce Service Cloud.

Your data is in good hands

We take the safety of your data seriously, so we use, as well as develop our own, best practices and techniques to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert run your Salesforce Service Cloud import

Our team would be more than happy to run a personalized migration if you have specific requirements.
Get a price estimation

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