96% of users recommend Help Desk Migration Service. Learn why in our brand new G2 Report.

LiveAgent to Freshservice
migration serviceHelp Desk Migration partner of Freshservice

Trouble-free , no special expertise or programming required. A complete LiveAgent to Freshservice data migration tool.

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Risk-free and Reputable
Your passwords along with records are safe with us and will be used for import solely.
Effective and Easy
Help Desk Migration does not require any specialized expertise or knowledge to begin the the migration.
Optimal & Precise
We've considered all significant peculiarities of various helpdesks to help you accurately and efficiently migrate large volumes of data

Why you should use Help Desk Migration to switch from LiveAgent to Freshservice

Strong privacy of your records

The migration is performed over a secure connection, and all your credentials will immediately be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to migrate your customer care to a new helpdesk without involving the IT department

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Excellent data mapping

Our system allows mapping standard and even custom fields , thus helping you to make sure that the records end up in the right places in Freshservice.

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Retained relation between object and people

When migrating your records from LiveAgent to Freshservice we maintain all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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What you may migrate from LiveAgent to Freshservice

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
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96% of users recommend our service

High Performer, Best Support
and seven more badges
from G2 in 2020 Report

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In what way does data migration from LiveAgent to Freshservice work

  • Get ready

    Start with preparing Agent profiles and all necessary custom fields in your new help desk. Now, begin migrating your data from LiveAgent to Freshservice.

  • Complete the form with required credentials to allow our data migration tool to access information from your current help desk.

  • Connect Freshservice

    Repeat the same action to integrate our service with the new help desk and thereby make it possible to import the information.

  • Choose objects

    Choose the information you want to migrate and set the ticket fields mapping, so the data could be transferred based upon your preferences

  • Migrate small amount of data

    Try out our Free Demo Migration to see how the records migrate. You will be able to browse 20 tickets in your new help desk in a few minutes!

  • Migrate to Freshservice all data

    Once everything's tested out, determine a quiet time with the minimal load on the support team and start migrating from LiveAgent to Freshservice.

Your data is in good hands

We take the safety of your data seriously, so we utilize, as well as develop our own, best practices and techniques to secure it.

Go through our security guide

Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Contact us
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
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What kind of customization do you need?
Please describe your needs as detailed as possible
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Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

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Hear from our happy clients

Migrate the records automatically

See yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert run your Freshservice import

Our team would be more than happy to run a personalized migration if you have particular requirements.
Get a price estimation

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Help Desk Migration service


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