OTRS to HubSpot Service Hub
migration service Help Desk Migration partner of HubSpot Service Hub

Extremely easy , no special knowledge or coding required. A complete OTRS to HubSpot Service Hub data migration tool.

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Secure and Reliable
Your passwords along with records are safe with us and will be used for import only.
Quick and Easy
Help Desk Migration does not require any special skills or knowledge to get started with the migration.
Full & Precise
We've handled all key peculiarities of different helpdesks to let you accurately and efficiently migrate large loads of information

Why you should use Help Desk Migration to switch from OTRS to HubSpot Service Hub

Strong security of your information

The migration is carried out over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to move your support service to a new helpdesk without involving the IT department

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Upper-level data mapping

Our system allows mapping standard as well as custom fields , thus letting you make sure that the records end up in the right destinations in HubSpot Service Hub.

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Maintained connection between object and people

When migrating your records from OTRS to HubSpot Service Hub we preserve all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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What you may migrate from OTRS to HubSpot Service Hub

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
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Help Desk Migration receives
High Performer Badge by
review site G2 Crowd


In what way does data migration from OTRS to HubSpot Service Hub work

  • Get ready

    Start off by creating Agent profiles and all necessary custom fields in your new help desk. Now, get started on migrating your data from OTRS to HubSpot Service Hub.

  • Connect OTRS

    Complete the form with necessary credentials to make it possible for our data migration tool to fetch data from your current help desk.

  • Do the same action to integrate our service with the new help desk and thereby make it possible to import the records.

  • Select objects

    Choose the information you want to migrate and set the ticket fields mapping, so the data could be moved in line with your preferences

  • Migrate small amount of data

    Test out our Free Demo Migration to check how the records migrate. You will be able to view 20 tickets in your new help desk in a few minutes!

  • Migrate to HubSpot Service Hub everything

    When everything's tested out, choose a quiet time with the least load on the support staff and start migrating from OTRS to HubSpot Service Hub.


Your data is in good hands

We take the privacy of your data seriously, so we use, as well as develop our own, best practices and strategies to protect it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Automated Migration price
During automated migration we transfer records , including relations between them.
Custom Migration price
Any modules, any requirements.
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Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See for yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro run your HubSpot Service Hub import

Our team would be more than happy to run a custom migration in case you have special demands.
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