Trengo Migration: Full Conversation History, In or Out
Help Desk Migration exports Trengo tickets with every message, attachment, label, custom field, and date, and imports tickets into Trengo with original authors and timestamps. A free Demo on 20 tickets runs in minutes while your team keeps working with zero downtime. Help Desk Migration engineers handle multi-channel setups.
Lead the way in industry security
The data transfer tool offers encoded dialogues, secured servers, and leading authorization approaches across all levels
Built to bring value and save time
The automated data migration tool excludes workflow drops or inconveniences for your customers and agents
Transparent and scalable pricing
The trusted data replication tool delivers a balanced mix of feature + cost balance through its reasonable pricing policy
Trengo migration features and options
Migration Wizard instead of scripts
The Migration Wizard reads tickets, contacts, and users from Trengo directly, so there are no export files to clean up and no import scripts to debug.
SOC 2 Type II security
Help Desk Migration holds a SOC 2 Type II report (2025, shared under NDA) and signs a DPA or BAA on request. Trengo data moves encrypted in transit.
Standard and custom field mapping
Fields with identical names map automatically. Custom ticket fields from Trengo map to matching fields on the other side.
No pause in support
Agents keep answering in Trengo while data moves in the background. On Premium and Enterprise, a Delta Migration closes the gap afterwards without creating duplicates.
A support team that knows Trengo
Stuck on a Trengo credential or a field mapping? Reach the support team by chat, email, or phone.
Custom Demo selection
Instead of a random sample, hand-pick up to 20 Trengo tickets for the free Demo and check the hardest cases.
Planning handled with you
Enterprise projects get dedicated Account Managers who plan scope, mapping, Demo checks, and cutover timing for your Trengo data.
Concierge migration for effortless Trengo import
Prefer to hand it over? The White-Glove team connects Trengo, selects objects, maps fields, validates the extended Demo (100+ records) or regular Demo, and plans cutover under a custom SLA.
Custom migration logic
Non-standard Trengo data, instance merges, or splits get custom migration logic, quoted after the free Demo.
Data migration timeline: 1-2 weeks
Preparation
Project and Requirements Evaluation
Agree on scope first: which Trengo records move (users, profiles, contacts, and tickets), how many years of history, and when agents switch.
Security and Compliance Review
Collect what your security team needs (SOC 2 Type II report under NDA, DPA, or BAA) and prepare a Trengo API token.
Migration
Data Mapping and Customization
Match Trengo fields to the other platform in the Migration Wizard. Turn on built-in options such as Demo on ticket IDs you choose, linked contacts and companies only, and inline images as attachments, or other options. Also you can ask for custom logic.
Demo Migration
The free Demo copies 20 random tickets, or on up to 20 ticket IDs you pick in minutes, so you see real Trengo data on the target before paying.
Data Verification
Check the Demo results against Trengo record by record: whether every reply, file, and user landed where it should. Adjust the mapping and rerun if needed.
Full Data Migration
Start the Full Migration instantly or book it for a quiet time. The transfer runs in the background, and Trengo stays fully usable.
Delta Migration
On Premium and Enterprise, a Delta Migration moves Trengo records created or updated during the Full Migration, without duplicates.
Interval Migration*
On Premium and Enterprise, pause the Full Migration up to five times, for up to five days each, coordinated with the Help Desk Migration team.
Post-Migration Phase
Go Live
Switch the team over, re-enable notifications and automations, and keep a Trengo backup until you are sure nothing is missing.
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Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted. -
The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service. -
Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Why teams use Help Desk Migration for Trengo
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Support keeps running
Nobody stops answering customers in Trengo while the transfer runs. No-downtime cutover is included in every package. -
Mapping in the Wizard
Map standard and custom fields in the Migration Wizard. Fields with identical names match automatically. -
Relationships stay intact
Requesters, assignees, and comment order survive the move, so tickets read exactly as they did in Trengo. -
People behind the tool
Questions go to real support engineers by chat, email, or phone. -
Proof before purchase
Check the free Demo results for your own Trengo data, then decide. -
Options plus custom logic
Use the built-in options for Trengo, or ask engineers for custom logic.
What data can you import into Trengo?
Switching to Trengo? Help Desk Migration imports tickets, contacts, profiles, and users from Zendesk, Freshdesk, and 100+ other help desks, into the channel you choose.
| Zendesk objects | Trengo objects | |
|---|---|---|
| Help desk | ||
| Agents | Users | |
| Organizations | Companies | |
| Customers | Contacts | |
| Tickets | Tickets | |
Imported tickets arrive with requester, assignee, comments, attachments, tags, and custom fields. Every comment keeps its original author and timestamp. Original created dates carry over; updated and closed dates do not. Not imported: the company link, the group, and CC lists.
Use the Trengo import checklist before your Demo
How the Trengo import works
Disable Trengo rules before the Demo, as the Trengo guide shows, so customers get no automatic replies about old tickets. Pick the target channel, connect the source, map fields, and run the free Demo.
Imported tickets do not get a team (group) or their original updated and closed dates.
Built-in options
Enhance your imported tickets with tags, export inline images, speed up data migration by omitting attachments, smoothly transfer content translations, call-recordings, and more.
Free Demo first
Check real Trengo records on the target first. Rerun the Demo after every mapping change, free of charge.
Help at every step
Support answers Trengo questions by chat, email, or phone, and engineers build anything custom.
Custom work for Trengo migrations
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Tailored mapping
Map Trengo records to objects or fields the standard mapping does not cover, for example statuses to custom fields.
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Advanced data filteringBestseller
Move only what you need: filter Trengo tickets by date, status, or other criteria.
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Integration data
Carry over linked record IDs, URLs, and other integration data, so links to other systems still resolve.
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Legacy IDs and tags
Stamp each migrated record with its old Trengo ID or a tag, so agents can find the original at a glance.
How much does a Trengo migration cost?
The price breakdown for your Trengo moving depends on several major aspects: the number of entities you need to integrate, the difficulty of migration specifications, and any adjustments or features in play. Engage a Free Demo replication to test-drive the Migration Wizard's performance and nail down the pricing tag for your Trengo data integration.
What data can you export from Trengo?
Trengo is an omnichannel customer engagement platform that brings email, WhatsApp, chat, and social messages into one inbox. Help Desk Migration exports its tickets, contacts, profiles, and users to Zendesk, Freshdesk, Help Scout, and 100+ other platforms.
| Trengo objects | Zendesk objects | |
|---|---|---|
| Help desk | ||
| Users | Agents | |
| Companies | Organizations | |
| Contacts | Customers | |
| Tickets | Tickets | |
Tickets keep requester, assignee, group, comments, attachments, tags, and custom fields, plus created, updated, and closed dates. Not exported from Trengo: the company link and CC lists. Contacts move with phone numbers.
How the Trengo export works
Connect Trengo in the Migration Wizard, connect the target, map users, teams, and labels, and run the free Demo on 20 tickets or on IDs you pick.
The ticket-to-profile link and CC lists are not exported. Flowbots, rules, and quick replies need rebuilding on the target.
Ready-made options
Available for Trengo out of the box: tags, extract inline images, speed up data extraction by skipping attachments, seamlessly replicate content translations, call-recordings, and more.
Test-run before purchase
Test-drive Help Desk Migration for Trengo extractions in a free Demo. This data movement process mimics the Full migration, enabling you to fine-tune everything accordingly.
Outstanding customer service
Help Desk Migration's support squad is ever-ready to help you in Trengo extraction setup, and find the perfect solution. Check out our support service plans for more personalized data export experience.
How does a Trengo migration work?
The transfer time depends on the volume of Trengo data and API limits. You set everything up in four steps in the Migration Wizard.
Connect platforms
Connect Trengo using a Trengo API token and add the second platform.
Map and match data
Line up users, teams, channels, and labels between the two platforms.
Test-drive
Run the free Demo on 20 random tickets, or on up to 20 ticket IDs you pick, then check the results.
Full Data Migration
Launch the Full Migration now or schedule it for off-hours.
Can you merge Trengo accounts?
One Trengo account instead of several
| Trengo objects | Trengo objects | |
|---|---|---|
| Help desk | ||
| Users | Users | |
| Companies | Companies | |
| Contacts | Contacts | |
| Tickets | Tickets | |
Help Desk Migration merges users, profiles, contacts, and tickets from one Trengo account into another.
Consolidate Trengo instances app
Connect the Trengo account you are retiring as the source and the account you keep as the target. Map agents, fields, and statuses between them, then run the free Demo on 20 random tickets, or on up to 20 ticket IDs you pick.
Records keep their links to requesters, agents, and companies. For overlapping custom fields or several source accounts, engineers write custom merge logic, quoted after the Demo.
Built-in Options
Built-in options on import into Trengo: a custom tag on imported tickets, tags, shift inline images, speed up data replicating by skipping attachments, seamlessly transfer content translations, call-recordings, and more.
Free Demo first
Check real Trengo records on the target first. Rerun the Demo after every mapping change, free of charge.
Help at Every Step
Questions go to the support team by chat, email, or phone; engineers handle custom requests.
Automate your Trengo data transfer
Replicate your Trengo data without trouble from what really matters—resolving your customers’ requests.