Effortless Jira Service Management to Zendesk data migration services
Encrypted chats, secure servers, modern authorization approaches
Automated method, don't have time-out, excluded workflow pauses
Flexible charging to guarantee an opportunity + rate balance
We’ve acquired the of customers among industries
Data migration timeline: 1-2 weeks
Preparation
Project and Requirements Evaluation
Initiate your transmit by determining Source records, modus operandi, and integrations. Examine data cleaning and field matching to the Target. Formulate a migration plan, that covers the timeline and employee training.
Security and Compliance Review
Confirm data adheres to security requirements. Configure permissions and access settings to protect the transmit.
Migration
Data Mapping and Customization
Connect records fields among your Source and Target. Settle on automated custom settings from the set or discuss certain tailored adjustments for the data movement.
Demo Migration
Carry out a free test Demo to identify how the transmit app performs. Analyze outcomes and tweak mapping as necessary.
Data Verification
Ensure all moved records in the Target is precise, fully captured, and properly organized.
Full Data Migration
Move all required records, encompassing tickets, contacts, attachments, and associated data.
Delta Migration
Catch any newest or updated records that tweaked for the time of the Full data movement.
Interval Migration*
Data transfer can be interrupted and resumed to align with your timeline, with no downtime. You can halt up to five instances for a duration of five days each, managed by our sales team during work hours.
Post-Migration Phase
Go Live
Roll out the Target for all reps. Turn off the Source if required and protect data backups.
What Entities Can You Import from Jira Service Management to Zendesk ?
With our Migration app, you can simply import and export massive piles of different records types to or from Jira Service Management to Zendesk. Examine the selection of records you can migrate implementing automated service without any assistance from tech representatives.
Do you have especial Jira Service Management to Zendesk migration inquirements?
Let us know you need a nonstandard data import.
| Jira Service Management objects | Zendesk objects | |
|---|---|---|
| Help desk | ||
| Users | Agents | |
| Organizations | Organizations | |
| Customers | Customers | |
| Issues | Tickets | |
| Knowledge Base | ||
| Categories | Categories | |
| Folders | Sections | |
| Contents | Articles | |
Why transfer with Help Desk Migration?
No downtime
Migrate records smoothly - ensure workflows operational and serve customers effectively.Enhanced efficiency
Seamlessly move data and arrange predefined and personalized fields with the out-of-box Migration Wizard.Easy ticket transmiting
The Migration Wizard migrates tickets and all linked data, preserving the data structure unchanged on the Target.Always here for you
Our support agents is available to navigate you by means of chat, email, or phone.Detailed import planning
Managers will formulate a well-defined plan for data import, securing a hassle-free process and reliable data.Custom options available
Choose pre-designed options or inquire about specific adjustments, and we'll guarantee your data is preserved.
How Jira Service Management to Zendesk Data Migration Runs
You can carry out records migration in a few simple steps, with our automated migration app. If you’re dealing with a elaborate data structure, feel free to choose our custom route. We’re in place to fulfill your special needs.
Connect platforms
Connect your source and target platforms
Map and match data
Specify how your data should be transferred
Test-drive
Start a Demo to access the replication tool and its results
Full Data Migration
Start or plan your data transition
Enhance Your Jira Service Management to Zendesk Export
with These Functionalities
Have a automated data replication experience that corresponds your business objectives. The Help Desk Migration service brings functionalities to help you to complete your customer service data movement in the automated and secure approach.
Bypass attachments
Does your destination customer service tool present compact data storage? Leave behind attachments, particularly if your current data loses none of its value without them. The data migration time will trim considerably.
Choose a extra tag to the migrated tickets
Apply extra tags to the migrated tickets — in such a manner, you won’t mess them with the left. You may further classify the tickets by qualifying tags like ‘lost,’ ‘closed,’ or ‘stop replying.’
Migrate inline images as attachments
Don’t want to lose images fixed into the tickets? You can migrate them to the desired help desk system as attachments.
Give a try to our Demo with custom records by exporting 20 entities
Avoid any guessing. Prove that you comprehend completely how the entities will look like after you’ve imported them. Our Demo with custom data greenlights you appoint 20 entities for a test export.
Transfer newest data first
Select this castomization to move your most recent records in a chronological order, from newest to oldest. This custom option is applicable to Full Migrations.
Don’t greenlight data migration to throw off you from your tasks
Whether you’re importing from Jira Service Management to Zendesk, use our automated migration solution. It will help you to import or export all your data to a desired system in just a couple of clicks. Thus, you will get your migration finished in a timely fashion without putting pivotal tasks on the back burner.
Data import complies with security requirements
The Migration Wizard will take care of your data security during all phases of the migration process. We support supreme business data guard applying valid runthrough, including regulatory compliance, accepted server maintenance, and frequent security checks.
Choose the migration solution that clients recommend
Myriads of outstanding data migrations and lots of awards and approving reviews can assure the high standard of Help Desk migration service. Besides, we don’t stop there. As long as Help Desk Migration's purpose is to contain nearly all of your data import requirements, we keep growing our solution and oftentimes strengthen it with useful features.
Apply easy mapping to cover your most complex needs
Relieve yourself from the long-lasting work of adding nonexistent data types or data entities throughout Jira Service Management to Zendesk migration. Now you can map typical and custom ticket fields, apart from that transform your data import right away our migration app. This will preserve the native structure of your records effortlessly on your part.
Select a fitting time for data import
Select the most fitting time to start the help desk import operation. What’s more, our Delta migration feature will allow you to import the during migration changed records once the historical business data was exported. Then, relax and allow our Migration Wizard make the rest.
Work with a support agents you can completely be sure of
Are you having hardships with your Supported Platform data import? Our support agents is all set to guide you with any issues. With plenty of involvement migrating support data, Help Desk Migration representatives are well-equipped to confirm a successful import of your business data.
Your Help Desk Data Import or Export is the Whole Way Long
With Help Desk Migration tool, you’ll never have to worry about security of valuable records. We constantly test all facilities and make updates, so that your business data is safe matching to the up-to-date standards.
We apply a firm two-factor authentication policy
Our Migration Wizard takes advantage of two-factor authentication. Moreover, only your company representatives with admin access rights can export your Jira Service Management data. With these security features in place, you don't worry about data leakage.
Three-layer data safety
Help Desk Migration provides 3 levels of business records safety. At the physical layer, we cover our hosting facilities from any intrusion. At the application layer, we cease any unlawful access to your data on our platform. And, last but not least, on the network level, we protect our networks against digital harm.
We comply with safety levels
We protect your data based on all essential security fundamentals. Help Desk Migration service carries an comprehensive set of compliance, and we are growing it. These days, we are compatible with GDPR, CCPA, HIPAA, PCI (Level 1), and other data protection fundamentals.
How much does Jira Service Management to Zendesk data migration cost?
How much will you need to invest in the switch from Jira Service Management to Zendesk? The cost will mostly lean on the records volume you need to transfer, the complexity of your specifications, and the features you’ll select or custom work you’ll ask for. Run a Free Demo to check the Migration Wizard work and learn how much your data transfer will cost.
Run a Demo to get the priceFeedback helps us elevate our tool: Few words from our clients
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier EscorbiacSupervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle VianiAssociate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola MustoneWoo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut BirzuOperations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve MilliganAssociate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabeThe Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew CassanoCustomer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom DoulosDirector of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga EdelsteinCo-founder of UrbanYou
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier EscorbiacSupervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle VianiAssociate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola MustoneWoo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut BirzuOperations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve MilliganAssociate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabeThe Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew CassanoCustomer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom DoulosDirector of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga EdelsteinCo-founder of UrbanYou
Discover the Power of Zendesk Import
Help Desk Migration is your ultimate solution for a seamless Zendesk import and Zendesk data migration process. We specialize in importing data to Zendesk, utilizing our state-of-the-art Zendesk data importer. Our Zendesk import process is designed to make the transition effortless, whether you're dealing with Zendesk CSV import, custom fields like custom user field and custom organization field, or need to import email addresses according to your business rules.
Our CSV import feature allows you to effortlessly handle large volumes of data with options to customize the import type to your specific needs. With the bulk user import option, you can efficiently import users in bulk, ensuring a swift and accurate transfer of data. We even offer a bulk organization import feature for your convenience.
Our Zendesk import solutions also include the ability to work with CSV data files, allowing you to execute actual imports with ease. You can choose from various import types and options, making Help Desk Migration the go-to platform for all your Zendesk import automation needs. Whether it's ticket imports, additional import types, or automating the entire Zendesk import process, we've got you covered.
Experience the power of Help Desk Migration's Zendesk import solutions and take advantage of our comprehensive import app. Say goodbye to manual data transfers and hello to a more efficient way of conducting business. Trust us for your Zendesk data migration needs and discover the convenience of a bulk user import feature that streamlines the process from start to finish. When it comes to Zendesk import, Help Desk Migration is your trusted partner.
Jira Service Management vs Zendesk: A Quick Comparison
Jira Service Management vs Zendesk stand out as leading cloud-based customer service platforms catering to diverse business needs across industries. While both platforms focus on optimizing customer support operations, they differ in their approach, target audience, and feature offerings.
Zendesk, a stalwart in the field, has earned its reputation, but sometimes change is imperative. Perhaps you're feeling constrained by Zendesk's pricing model, especially as your team expands or your requirements evolve. If flexibility in pricing is paramount, exploring alternatives becomes crucial.
Now, let's delve into Jira Service Management. While it boasts significant advantages, you may find it challenging to keep pace with your growing business. As your customer base expands, so do your support demands. If scalability is a concern and Jira Service Management isn't adapting seamlessly, it may be time to contemplate a transition. You require a tool capable of evolving alongside your business and accommodating changing needs.
Yet, it's not always about dissatisfaction with either Zendesk or Jira Service Management. Sometimes, it's about finding the perfect ticketing system tailored to your team and unique requirements. Regardless of the motivation, proactive steps to optimize customer service operations remain paramount. While change may seem daunting, the potential rewards can be immense.
What do Jira Service Management vs Zendesk share in common?
- Ticket management: Both platforms facilitate the creation, tracking, and resolution of customer support tickets.
- Omnichannel communication: Jira Service Management and Zendesk offer multichannel support encompassing email, phone, live chat, and social media.
- Self-Service options: Both customer service solutions feature knowledge base and community forum functionalities, empowering customers to find answers independently.
- Reporting and analytics: Robust reporting and analytics capabilities are inherent to both support service platforms, aiding businesses in gaining insights into their customer service performance.
What sets Jira Service Management apart from Zendesk?
- Jira Service Management prioritizes integration with the wider Atlassian ecosystem, offering seamless collaboration with development teams and leveraging agile methodologies for enhanced service delivery.
- Zendesk, on the other hand, emphasizes customer experience with advanced features such as AI-powered chatbots, social media integration, and customizable app development, catering to the needs of larger enterprises with complex service requirements.
- Jira Service Management's interface is renowned for its simplicity and alignment with agile workflows, fostering efficient collaboration among teams.
- In contrast, Zendesk's interface is highly customizable and feature-rich, allowing for extensive tailoring to meet specific organizational needs.
Let's discuss the pricing aspect. Jira Service Management's pricing model starts with a free plan for small teams, with paid plans commencing at $20 per agent per month. The top-tier features are available at $95 per agent per month. Additionally, add-ons and discounts for annual billing enable customization according to budgetary constraints.
How much does Jira Service Management cost?
Jira Service Management offers a free plan tailored for small teams (up to 3 agents) and available on a monthly subscription only. It includes basic ticket management and collaboration features.
Paid plans begin at $22.05 per agent per month for the "Standard" plan, which includes advanced automation, reporting, and customizable workflows.
The "Premium" plan, priced at $49.35 per agent per month, extends the feature set to include ITIL service management capabilities and extensive automation options.
Jira Service Management also offers enterprise-level pricing for larger organizations and discounts for annual billing.
What is the Zendesk customer service price?
Zendesk's pricing structure commences at $19 per agent per month annually for the"Support team" plan of the Basic Plans tiers, incorporating ticket management, a knowledge base, and customer self-service functionalities.
And the Zendesk Suite plans, start with the "Team" plan, priced at $55 per agent per month annaually, adds automation, reporting, and a branded help center to the feature set.
The “Growth” and "Professional" plans, priced at $89 and $115 per agent per month, respectively, offer advanced features like AI-powered chatbots, custom analytics, and enterprise-grade security.
Zendesk also provides add-on products such as Zendesk Chat and Zendesk Guide, which can be procured separately to augment platform capabilities.
Who uses Jira Service Management?
- Teams and organizations leveraging the Atlassian ecosystem, particularly those with a focus on agile methodologies and IT service management.
- Startups and growing businesses seeking seamless integration between customer service and development workflows.
- Organizations prioritize simplicity, collaboration, and alignment with agile principles in their service management processes.
- Businesses with a need for scalable solutions capable of accommodating evolving service requirements.
What businesses use Zendesk?
- Large enterprises spanning industries like healthcare, finance, telecommunications, and technology require comprehensive customer service solutions.
- Businesses with complex service needs, including high customer volumes, diverse communication channels, and advanced reporting requirements.
- Organizations prioritize customization, integration capabilities, and enterprise-grade security features in their customer service operations.
- Companies are committed to enhancing overall customer experience through advanced AI-powered features and comprehensive service management capabilities.
Jira Service Management and Zendesk serve as invaluable allies, ensuring customer satisfaction and organizational efficiency.
Jira Service Management presents itself as a seamless extension of the Atlassian ecosystem, embodying simplicity and alignment with agile principles. It offers a holistic approach to service management, fostering collaboration and streamlining workflows.
Meanwhile, Zendesk stands as a venerable expert in customer service, offering a plethora of advanced features tailored to meet the needs of large enterprises. With its focus on customer experience and extensive customization options, Zendesk remains a formidable choice for businesses aiming to elevate their service operations.
Ultimately, the choice between Jira Service Management and Zendesk hinges on specific organizational requirements and preferences. Whether simplicity and integration or advanced features and customization are paramount, selecting the right platform can significantly enhance customer service endeavors.
Frequently Asked Questions
Before starting the Jira Service Management to Zendesk migration, prepare your current help desk software and plan for the migration. Choose a suitable date when your team and data are ready. Create a checklist for turning off the necessary features on your Jira and configuring Zendesk. Once you start the migration, monitor the process, and check the reports and results after your data has been migrated to Zendesk. For a more detailed guide, check the Zendesk Data Migration Checklist
With Help Desk Migration, you can automatedly transfer records from Jira Service Management to Zendesk, including tickets, agents, contacts, companies, ticket attachments, ticket private and public notes, inline images, ticket custom fields, Created_at, Updated_at, Closed_at, knowledge base articles with folders and categories, knowledge base attachments, knowledge base tags, and inline images.
How long it takes to switch from Jira Service Management to Zendesk depends on how many records you have, the size of the attachments (if you include them), and the limits of the APIs for both Jira Service Management and Zendesk. If you have higher API limits, the migration will go faster.
Help Desk Migration has three support packages: Standard, Premium, and Signature. These plans can help you with your migration from Jira Service Management to Zendesk. Alternatively, you can select Concierge Migration Service, and our team will handle the entire Jira Service Management to Zendesk migration for you. You can also look for answers to your questions in our Help Center.
If you want to make sure your migration from Jira Service Management to Zendesk goes smoothly, you can use the Free Demo Migration to test your data transfer. Migration results will show you which records were successfully migrated, which failed, and which were skipped. Check the record IDs to make sure everything is accurate. Proceed with the Full Data Migration if everything looks good.
If you want to transfer data from Jira Service Management to Zendesk, you can start a Full Data Migration after trying the Free Demo Migration. Alternatively, you can choose a specific date for the help desk migration. Our team suggests selecting a date with the least impact on your workflow.
All-packed Jira Service Management to Zendesk Import in a Few Clicks
Migrate your records from Jira Service Management to Zendesk effortlessly without disorganizing from what really matters — addressing your customers’ concerns. Our solution makes all the work behind the scenes when you simply enjoy working with your selected platform.
Find out more useful guides about data migration
Interested to get more? Our resources is providing information on support service upgrading and help desk business records import. Explore it today!
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