Migrate Freshdesk to Zendesk® and Keep Every Ticket, Contact, and Attachment Intact
Migrate your entire support history from Freshdesk to Zendesk® quickly and safely. The automated Help Desk Migration service preserves every ticket, note, attachment, and customer profile, ensuring no data is lost. You can focus on helping your customers while we handle the transfer seamlessly in the background.
Trusted by 40,000+ companies
Why scale with Zendesk®?
Moving beyond Freshdesk is a strategic step. It’s not just about solving today’s support challenges, it’s about adopting a platform designed for scale, flexibility, and long-term operational control.
Zendesk® gives growing teams the foundation to move faster, adapt workflows, and support customers across regions, brands, and channels, without platform limitations holding them back.
Strategic customization & operational agility
Zendesk® is built on a powerful, open API and advanced customization layers. This allows you to design workflows around your business processes — not adjust your processes to fit the tool.
From complex routing logic to custom apps and integrations, Zendesk® adapts as your support model evolves.
Enterprise-grade foundation for unconstrained growth
Zendesk’s® architecture is designed to handle high ticket volumes, multiple brands, and globally distributed support teams with ease.
As your organization grows, Zendesk® scales with you, without performance trade-offs or structural workarounds.
Insight-driven support & forecasting
While Freshdesk provides basic reporting, Zendesk® Explore delivers deep, customizable analytics across tickets, agents, channels, and customer journeys.
This enables teams to move from reactive support to proactive planning — identifying trends, forecasting demand, and improving service performance with data-driven decisions.
Freshdesk to Zendesk® Migration Case Studies: Real Companies, Real Results
Explore real-world examples of how companies successfully migrated their customer service data, business rules, and knowledge bases from Freshdesk to Zendesk® using Help Desk Migration. Each case study demonstrates how automated migration eliminates errors, saves time, and preserves complete support history.
How Lleida.net Migrated 63K Support Tickets to Zendesk® with Help Desk Migration
Project:
Lleida.net, a global electronic communication and certified notification provider, partnered with Help Desk Migration to move over 63,000 support tickets from Freshdesk to Zendesk®. The goal was to preserve full customer support history while making the transition as fast and efficient as possible.
Result
- Successfully migrated 63,000+ support tickets from Freshdesk to Zendesk® with zero errors.
- Delivered a fast, efficient, and secure migration that minimized internal effort and avoided downtime.
- Allowed Lleida.net’s support team to access full historical context immediately.
- Provided a reliable, automated solution praised by the client for speed and efficiency.
“We used this service to migrate 63k tickets from Freshdesk to Zendesk®. The process was very easy, from the demo to the support we needed, everything was very efficient and fast. We didn't have any problems. We are very happy and recommend the Help Desk Migration service.”
Carolina Sola
Helpdesk IT Director
How a Healthcare Company Migrated Customer Data with Help Desk Migration’s Automated Solution
Delivering a secure, seamless Freshdesk-to-Zendesk migration with exceptional service and precision.
Project:
PillDrill, an innovative medication tracking system, cooperated with Help Desk Migration to execute a full Freshdesk to Zendesk® migration. The project covered the transfer of historical customer support data, including tickets, contacts, and comments, into their new Zendesk® workspace with accuracy, security, and minimal internal workload.
Migration scope included:
- ~1,500 tickets
- ~600 contacts
- Ticket metadata, comments, and associated customer information
Result
- Delivered a highly secure migration aligned with healthcare privacy expectations.
- Enabled PillDrill’s support team to immediately begin working in Zendesk® with full historical visibility.
- Achieved a fast, reliable, and cost-effective migration with no downtime and no engineering burden.
"Superb service, very secure and great attention to detail."
Brett Jackson
VP Ops at PillDrill
What Data Can You Migrate from Freshdesk to Zendesk®
Our Freshdesk to Zendesk® migration tool transfers every record accurately, placing it in the right spot within your Zendesk® account. From tickets and conversations to contacts and custom fields, your data remains complete, organized, and ready to use from day one.
Agents Migration
With Help Desk Migration, you can map agents from your source platform to agents in Zendesk® and vice versa to control how tickets are assigned after migration. You can map multiple agents to a single one.
Missing agents
No problem — you can automatically create Zendesk® agents during the setup process.
Deleted and inactive agents
You can reassign tickets from deleted or inactive agents to an active agent on the target platform.
Customer Fields:
- ID
- Name
- Phone
- Company
- Details
- Language
- Time zone
-
- String custom fields
- Boolean custom fields
- Dates custom fields
- Number custom fields
Organization Fields:
- ID
- Name
- Description
- Domains
-
- String custom fields
- Boolean custom fields
- Dates custom fields
- Number custom fields
Ticket Fields:
- ID
- Subject
- Tags
- Company
- External ID
- Group
- Source
- Status
- CC
- Staff
- Contact
-
- Comment author
- Comment privacy
- Comment publicity
- Comment body
- Comment attachments
- Comment recording
- Comment created date
-
- Conversation subject
- Conversation external IDs
- Conversation status
- Conversation created date
- Conversation updated date
- Created date
- Updated date
- Closed date
- Brand
- Form
- Custom status
- Type
- Priority
- Due date
-
- String custom fields
- Boolean custom fields
- Dates custom fields
- Number custom fields
Macros Fields:
-
- Name
- Status
- Dynamic action fields
-
- Name
- Status
- Dynamic action fields
-
- Name
- Status
- Dynamic action fields
-
- Name
- Status
- Dynamic action fields
Trigger Fields:
-
- Name
- Status
- Dynamic action fields
-
- Name
- Status
- Dynamic action fields
-
- Name
- Status
- Dynamic action fields
-
- Name
- Status
- Dynamic action fields
Category Fields:
- Name
- Description
- Position
- Translations
Section Fields:
- Name
- Description
- Position
- Category
- Translations
Article Fields:
- Title
- Body
- Position
- Author
- Folder
- Status
- Tags
- Redirects
- Translations
- Attachments
- User segments
- Permission groups
How Freshdesk to Zendesk® Migration Works
With Help Desk Migration, moving from Freshdesk to Zendesk® is a guided, step-by-step process. Our Migration Wizard walks you through every stage—from setup to validation—so no coding or heavy IT work is required. Here’s how it works:
Connect your source and target platforms
Configure what to migrate and map fields
1-click options for fast data import
Run a Free Demo
Launch Full Migration & Validate Results
Migrate from Freshdesk to Zendesk® Without Losing a Single Record
Move tickets, users, contacts, attachments, and your knowledge base securely—zero downtime, zero hassle.
Additional Migration Options for Freshdesk to Zendesk®
Every migration is different, which is why our Help Desk Migration tool offers flexible options to fit your workflow and timeline.
Delta Migration
Keep Zendesk® in sync even after the main migration. Any new or updated records in Freshdesk can be re-synced without repeating the entire process. This feature is especially useful if your team continues working in Freshdesk during the migration period. It guarantees that no new or updated data is left behind, keeping Zendesk® current and accurate.
Interval Migration
Break your migration into timed segments to minimize disruption. By breaking the migration into manageable intervals, your team can continue working without downtime, while each batch of tickets, users, attachments, and knowledge base articles is safely transferred to Zendesk®. This ensures a smooth, controlled migration for complex or high-volume projects.
Data Remigration
Data Remigration allows you to test your Freshdesk to Zendesk® migration in a sandbox or staging environment before executing it in production. This is ideal for validating complex field mappings, custom workflows, and data relationships, ensuring everything transfers exactly as expected.
Freshdesk to Zendesk® Migration Pricing That Makes Sense
No two migrations are the same, which is why Help Desk Migration pricing adapts to your project’s size, complexity, and extra options. You only pay for the records you move—no hidden fees or surprises. The more data you migrate, the lower your per-record cost, so larger projects save more while still keeping the process simple, secure, and hassle-free.
How to Calculate Your Freshdesk to Zendesk® Migration Pricing
Our pricing is designed to be simple, transparent, and tailored to your project. The cost depends primarily on volume of records. We count the total number of tickets, conversations, contacts, agents, companies, and knowledge base articles you plan to migrate. The more records you migrate, the lower your cost per record. This way, larger projects benefit from more efficient pricing.
No credit card required. Runs in minutes.
Customizations and Workarounds Available for Freshdesk to Zendesk® Migration
Every Freshdesk to Zendesk® migration has its unique challenges. That’s why our service offers flexible customizations and proven workarounds to handle special cases and ensure your data lands exactly where it should.
Popular customizations include:
Field Mapping & Transformation
Merge multiple Freshdesk fields into one Zendesk® field, rename fields, or store unmatched data as tags or notes.
Default Values
Assign default values, such as “Medium” priority, when Freshdesk fields don’t exist in Zendesk®.
Ticket Re-Assignment
Re-map agent IDs to new Zendesk® agents or leave tickets unassigned.
Status & Priority Alignment
Adjust Freshdesk statuses and priorities to match Zendesk’s® system.
Tags and Labels
Add custom tags to migrated tickets for easier reporting and post-migration tracking.
Attachment Handling
Exclude large files or convert inline images to attachments for cleaner records.
Knowledge Base Adjustments
Adjust categories and sections so your content fits neatly into Zendesk® Guide.
And if your workflow is more complex, our migration specialists can create custom solutions tailored to your setup—so you can migrate with confidence, knowing your data will arrive accurate, complete, and ready to use from day one.
Freshdesk to Zendesk® Migration Requirements and Limitations
To ensure a smooth and accurate data migration, a few conditions need to be met. These requirements guarantee secure connections and reliable Zendesk® data import.
Common issues and questions about Freshdesk to Zendesk® migration
Access and permissions
Migration cannot start or fails due to missing permissions or disabled API access in Freshdesk or Zendesk®.
How Help Desk Migration prevents it
Before migration begins, we verify admin access and API availability on both sides. If anything is missing, you’ll get clear guidance on what to enable so the connection is secure and stable from the start.
Insufficient Zendesk® storage
Zendesk® may not have enough storage capacity to accept all tickets, attachments, and user data.
How Help Desk Migration prevents it
During setup, you can estimate data volume and identify potential storage issues early. Our team can also help you optimize what gets migrated or advise on Zendesk® storage options before the full run.
Knowledge Base not migrating
Knowledge Base articles won’t migrate if either Freshdesk or Zendesk® Guide is not enabled.
How Help Desk Migration prevents it
We clearly validate Guide subscriptions in advance and explain what content can be migrated. If Guide is not available, ticket migration can still proceed independently.
Original ticket IDs change
Zendesk® generates new ticket IDs, so Freshdesk ticket numbers are not preserved.
How Help Desk Migration prevents it
Original Freshdesk ticket IDs can be stored in a custom field or added as a tag, so historical references remain searchable and traceable after migration.
Ticket links stop working
Links to Freshdesk tickets embedded in notes or descriptions are not automatically converted to Zendesk® URLs.
How Help Desk Migration prevents it
We preserve the original content and clearly label migrated tickets. For critical workflows, custom post-migration link handling or documentation can be implemented.
System fields can’t be migrated
Some native system settings — such as SLAs, automations, or triggers — cannot be transferred between platforms.
How Help Desk Migration prevents it
These elements are documented upfront. Data is migrated cleanly, while workflows are recreated directly in Zendesk® using its native tools, ensuring proper behavior post-migration.
Inline images appear as attachments
Inline images in ticket comments may be converted into attachments during migration.
How Help Desk Migration prevents it
Images are preserved and accessible in every ticket. Converting them into attachments ensures consistent formatting and avoids content loss.
Large attachments skipped
Attachments exceeding Zendesk’s® upload limits may not migrate by default.
How Help Desk Migration prevents it
Oversized files are identified in advance. When required, custom workarounds can be applied to preserve critical attachments.
Custom fields missing or empty
Custom field values may not appear correctly if field types don’t match between Freshdesk and Zendesk®.
How Help Desk Migration prevents it
All fields are mapped and validated before migration. If a field mismatch is detected, you’re alerted immediately so it can be fixed before any data is moved.
Most of these limitations can be minimized with custom mapping, smart workarounds, or post-migration adjustments. Our support team is here to help fine-tune the process so your migration is as seamless as possible.
Why Choose Help Desk Migration for Freshdesk to Zendesk®?
Moving from Freshdesk to Zendesk® does not have to be complicated. Help Desk Migration makes the process simple, reliable, and stress-free, so every role on your team benefits.
IT Managers
Skip the manual work. An automated, API-based process handles the migration securely without coding or downtime.
Support Leads
Bring every ticket, note, attachment, and comment with you. Flexible field mapping and filters let you shape the Zendesk® migration around your workflows.
Agents
Pick up right where you left off. Tickets, statuses, and priorities arrive intact, and recent conversations can be migrated first so your team keeps moving.
Executives
Stay confident in your move. Transparent pricing, SOC2, GDPR/CCPA compliance, and enterprise-grade security mean your data and budget are always protected.
With Help Desk Migration, your team stays productive, your data stays safe, and your move to Zendesk® feels seamless.
Migrate from Freshdesk to Zendesk® Without Losing a Single Record
Move your entire support history from Freshdesk to Zendesk® securely and accurately. Let our automated migration tool handle the heavy lifting while your team stays productive.
FAQs: Freshdesk to Zendesk® Migration
Elvira Azymova
Elvira has been working in the data migration industry since 2018. She has deep knowledge and experience running core sales and service processes including performance management, succession planning, career pathing, and total rewards education. Good people instincts, strategic, curious, analytical, and action-oriented.