Secure Kayako to Freshservice data migration services
Encrypted conversations, secured servers, newest authorization methods
Automated method, zero downtime, reduced workflow drops
Reasonable charging to ensure an opportunity + charge balance
Businesses among different fields choose us
Data migration timeline: 1-2 weeks
Preparation
Project and Requirements Evaluation
Initiate your migration by assessing Source data, workflows, and applications. Examine data cleansing and field matching to the Target. Create a replication plan, featuring the outline and employee training.
Security and Compliance Review
Confirm data adheres to security standards. Establish permissions and access settings to safeguard the transmit.
Migration
Data Mapping and Customization
Connect records fields between the Source and Target. Pick in-built custom settings from the menu or discuss specific customization for the data transition.
Demo Migration
Do a test Demo to view how the replication tool performs. Analyze outcomes and tweak settings as needed.
Data Verification
Confirm all transferred data in the Target is correct, fully captured, and adequately organized.
Full Data Migration
Move all chosen data, covering tickets, contacts, attachments, and correlated records.
Delta Migration
Catch any fresh or updated data that tweaked at the time of the Full data replication.
Interval Migration*
Data transfer can be halted and continued to cohere your outline, with no service disruption. You can halt up to five instances for a duration of five days each, coordinated by our sales crew during business hours.
Post-Migration Phase
Go Live
Roll out the Target for all users. Decommission the Source if required and preserve data backups.
What Entities Can You Import from Kayako to Freshservice ?
With our Migration service, you can without difficulty import and export sizable piles of different records types to or from Kayako to Freshservice. Review the selection of records you can import using automation without extra guidance from tech support team.
Do you want certain Kayako to Freshservice import or export requirements?
Let's discuss your requirements for a personalized data import.
| Kayako objects | Freshservice objects | |
|---|---|---|
| Help desk | ||
| Teams | Groups | |
| Agents | Agents | |
| Organizations | Departments | |
| Users | Requesters | |
| Conversations | Tickets | |
| Knowledge Base | ||
| Categories | Categories | |
| Sections | Folders | |
| Articles | Articles | |
Why transfer with Help Desk Migration?
No downtime
Move records without interruption - maintain workflows efficient and assist customers effectively.Enhanced efficiency
Seamlessly transfer data and map predefined and tailored fields with the intelligent Migration Wizard.Easy ticket retrieval
The Migration Wizard moves tickets and all associated records, maintaining the data structure consistent on the Target.Always here for you
Our support agents is ready to support you through chat, email, or phone.Detailed migration strategy
Managers will develop a clear plan for data import, guaranteeing a seamless process and reliable data.Custom options available
Opt for automated options or request specific adjustments, and we'll make sure your data is correct.
How Does Kayako to Freshservice Data Migration Run?
You can carry out records migration in five simple actions, using our automated migration service. However, if you have specific requirements or a non-standard data structure, feel free to select a custom route.
Connect platforms
Connect your source and target platforms
Map and match data
Specify how your data should be transferred
Test-drive
Start a Demo to access the replication tool and its results
Full Data Migration
Start or plan your data transition
Enhance Your Kayako to Freshservice Migrate
with These Opportunities
Have a seamless data transmition experience that meets your business objectives. The Help Desk Migration service brings functions to assist you to succeed your support service data movement in the most suitable mode.
Bypass attachments
Does your destination help desk platform enable definite data storage? Leave behind attachments, particularly if your historical support service data lose no track of processes without them. The data import and export time will cut down considerably.
Choose a additional tag to the exported tickets
Apply more tags to the imported tickets — like so, you won’t mix up them with the left. You may further arrange the tickets by qualifying tags like ‘lost,’ ‘closed,’ or ‘stop replying.’
Import inline images as attachments
Import the images inserted into tickets as attachments. The migration time might take more time, but the images will be moved to a desired help desk platform.
Check out our Demo with custom records by copying 20 entities
If you need to check how chosen entities settle in the desired support service platform, go for this free custom Demo and appoint 20 entities for a export.
Don’t allow data migration to throw off you from your tasks
Whether you’re moving from Kayako to Freshservice, make use of our automated migration service. It will help you to migrate all your records to a future help desk system in just a couple of clicks. Thus, you will be able to receive your import or export done in a timely fashion without putting critical processes on the back burner.
Data import with security standards
The Migration Wizard will covers your data security during all phases of the migration process. To provide the highest security of your help desk data whether they are in migration or at rest, we use established practices. Here is included conducting proper security audits, keeping our servers protected, complying with different instructions, and more.
Select the migration tool that customers recommend
With numerous efficient data exports done by our service, Help Desk migration service has obtained many service-connected awards and inspiring commentaries. Additionally, we enlarge our feature list. Following our mission is to contain all your data migration requests, we remain growing our app and oftentimes increase it with new capabilities.
Apply comprehensive mapping to handle all your needs
Our solution will set you free from copy pasting records or adding lacking record types along Kayako to Freshservice migration. So you can map regular and custom data fields, or otherwise tweak your data migration right in our tool. You preserve the system of your business data with minor job.
Select a suitable time for data migration
Select the most suitable time to run the help desk migration workflow. Get going by moving historical data and later set up the Delta migration option to move your freshly updated records. Then, relax and let our service take care of the rest.
Work with a support agents you can completely rely on
Don't fret about encountering hardships just as performing your Supported Platform migration. Help Desk Migration service team is ready to assist you with any problems. With multiple accomplished data export/import mastery, they can fix any issue associated with your help desk migration or even deliver guidance throughout the complete record migration.
Your Help Desk Data Import is the Whole Way Long
Applying Help Desk Migration app, you’ll never have to worry about security of critical data. We regularly examine all servers and make improvements, so that your data is guarded according to the recent standards.
We apply a strict 2FA access policy
Our Migration Wizard applies 2FA access. Moreover, only your agents with admin rights can export your Kayako information. Together, these safeguards avoid the risk of data leak.
3-level business data security
We provide three layers of business data protection: physical (we protect our hosting equipment against physical and logical intrusion), network (we take care of our networks against digital harm), and app (we protect your business data within our importing and exporting platform against unsanctioned entry).
We fulfill security regulations
We take care of your business data based on all required security standards. Help Desk Migration holds an extensive portfolio of compliance, and we are growing it. These days, we are compatible with GDPR, CCPA, HIPAA, PCI (Level 1), and other data security principles.
How much does Kayako to Freshservice data migration cost?
How much will you need to invest in the switch from Kayako to Freshservice? The cost will largely lean on the business data volume you require to transfer, the complexity of your demands, and the features you’ll choose or custom work you’ll request. Start a Free Demo to test the Migration Wizard work and figure out how much your data switch will cost.
Run a Demo to get the priceFeedback encourages us level up our tool: Several words from our clients
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier EscorbiacSupervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle VianiAssociate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola MustoneWoo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut BirzuOperations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve MilliganAssociate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabeThe Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew CassanoCustomer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom DoulosDirector of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga EdelsteinCo-founder of UrbanYou
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier EscorbiacSupervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle VianiAssociate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola MustoneWoo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut BirzuOperations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve MilliganAssociate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabeThe Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew CassanoCustomer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom DoulosDirector of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga EdelsteinCo-founder of UrbanYou
Find out the way to prepare for Freshservice data migration
Prepare for Freshservice data migration by checking an in-depth step-by-step guide
Frequently Asked Questions
For a smooth transition from Kayako to Freshservice, adhere to the following guidelines:
- Evaluate your Kayako account: Take a comprehensive look at your Kayako account and determine the specific data that should be transferred to Freshservice.
- Modify settings: Prior to commencing the help desk migration, assess the necessary adjustments required on both Kayako and Freshservice platforms.
- Start the migration: Initiate a Free Demo Migration.
- Validate data transfer: Once the migration concludes, retrieve the reports and meticulously verify the accurate transfer of all data to Freshservice.
- Ensure data transfer: Guarantee the successful transfer of data to Freshservice by performing a thorough review of the migration reports and confirming data integrity.
For more detailed guidance, refer to the following checklists:
The Migration Wizard is a cloud-based migration tool that eliminates the need for installation. You can carry out your migration from Kayako to Freshservice seamlessly in the cloud. Moreover, you have the flexibility to provide access to the Demo or Full Data Migration for your team members or customers.
The migration duration from Kayako to Freshservice is contingent upon the volume of data and attachments, as well as the API limits of your Kayako and Freshservice accounts. If you possess elevated API limits, the help desk migration process will be swift.
Depending on your requirements, you can choose from three support packages: Standard, Premium, or Signature plans. If you prefer a hassle-free experience, our Concierge Migration Service is also available, where our experts will handle the entire Kayako to Freshservice migration for you. Our services are tailored to make your migration process as effortless as possible.
Our top priority is to keep your data safe and secure. We utilize encryption and secure storage measures to ensure the protection of your data throughout the migration. Find out more about our security policy on our website.
All-packed Kayako to Freshservice Import in Several Clicks
Import your data from Kayako to Freshservice without difficulty without confusing from what actually matters — dealing with your customers’ inquiries. Help Desk Migration service manages all the work behind the scenes when you simply enjoy respond to your customer questions your new platform.
Find out more helpful insights about data import and export
Interested to get more? Our knowledge base is full of information on support service upgrading and help desk business records import and export. Explore it today!
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