Help Desk Migration partner of Freshservice

Secure Kayako to Freshservice data migration services

Encrypted conversations, secured servers, newest authorization methods

Automated method, zero downtime, reduced workflow drops

Reasonable charging to ensure an opportunity + charge balance

Our customers

Businesses among different fields choose us

Automattic Cmyk Arkansas tech university Cosmos Thule Petplan Minerva

Data migration timeline: 1-2 weeks

Preparation

Project and Requirements Evaluation

To start a data transmit, assess your Source's records, modus operandi, and integrations. Think about data cleaning and check up the Source’s mandatory and custom field counterparts on Target. Construct a complete transmit scenario that covers agenda, scenario, and user training.

Security and Compliance Review

Make sure all data organization adheres with industry security standards. Implement necessary permissions and access controls for the transfer process.

Preparation

Migration

Data Mapping and Customization

Connect records fields between the Source and Target. Handpick automated custom capabilities from the menu or discuss the personalization to adjust the data transition to your specific business demands.

Demo Migration

Start a test Demo with a little data pack to figure out how the replication solution performs. Verify the trial results and revise mapping as needed.

Data Verification

Carefully check the migrated data in Target. Verify that all data are genuine, complete, and appropriately formatted.

Full Data Migration

Move all chosen data, covering tickets, contacts, attachments, and correlated information.

Delta Migration

Catch any fresh or updated data that tweaked at the time of the Full replication process.

Interval Migration*

Data transfer can be stopped and picked up where it left out to cohere your business agenda, ensuring continuing support service with no downtime. You can stop it up to five times, each lasting no more than five days, and our sales crew coordinates the process at the time of specified operational hours.

Migration

Post-Migration Phase

Go Live

Roll out the Target for all users. Decommission the Source if needed, assuring data backups are maintain securely.

Post-Migration Phase

What Entities Can You Import from Kayako to Freshservice ?

With our Migration service, you can without difficulty import and export sizable piles of different records types to or from Kayako to Freshservice. Review the selection of records you can import using automation without extra guidance from tech support team.

Do you want certain Kayako to Freshservice import or export requirements?

Let's discuss your requirements for a personalized data import.

Kayako objectsFreshservice objects
Help desk
TeamsGroups
AgentsAgents
OrganizationsDepartments
UsersRequesters
ConversationsTickets
Knowledge Base
CategoriesCategories
SectionsFolders
ArticlesArticles
Get Started

Why transfer with Help Desk Migration?

Your business thrives on data, and your customers’ history matters. When you migrate with Help Desk Migration, you get:

  • No downtime
    Keep data moving without pauses. Your processes stay on track, so you can keep supporting customers without any interruptions.
  • Enhanced efficiency
    Our automated, secure Migration Wizard ensures a seamless migration process. Effortlessly data mapping of standard and custom fields.
  • Easy ticket retrieval
    The Migration Wizard ensures that tickets and their related data are transmitted while keeping their source structure in the Target.
  • Always here for you
    Whether you require guidance via live chat, email, or phone, our support agents is ready to guide you every step of the way.
  • Complete data import planning
    The reps will put together a solid plan for the data relocation that involves all the aspects, so everything flows easily. Thus, you can avoid any issues during the transfer, and your data will be safe and sound.
  • Custom options available
    Tune your migration with automated options. If you need specific adjustments, like data filtering or changing the field type, we’re here to assist you transmit data how you need it.

How Does Kayako to Freshservice Data Migration Run?

You can carry out records migration in five simple actions, using our automated migration service. However, if you have specific requirements or a non-standard data structure, feel free to select a custom route.

Connect platforms

Connect your source and target platforms

Map and match data

Specify how your data should be transferred

Test-drive

Start a Demo to access the replication tool and its results

Full Data Migration

Start or plan your data transition

Enhance Your Kayako to Freshservice Migrate
with These Opportunities

Have a seamless data transmition experience that meets your business objectives. The Help Desk Migration service brings functions to assist you to succeed your support service data movement in the most suitable mode.

  • Bypass attachments

    Does your destination help desk platform enable definite data storage? Leave behind attachments, particularly if your historical support service data lose no track of processes without them. The data import and export time will cut down considerably.

  • Choose a additional tag to the exported tickets

    Apply more tags to the imported tickets — like so, you won’t mix up them with the left. You may further arrange the tickets by qualifying tags like ‘lost,’ ‘closed,’ or ‘stop replying.’

  • Import inline images as attachments

    Import the images inserted into tickets as attachments. The migration time might take more time, but the images will be moved to a desired help desk platform.

  • Check out our Demo with custom records by copying 20 entities

    If you need to check how chosen entities settle in the desired support service platform, go for this free custom Demo and appoint 20 entities for a export.

Your Help Desk Data Import is the Whole Way Long

Applying Help Desk Migration app, you’ll never have to worry about security of critical data. We regularly examine all servers and make improvements, so that your data is guarded according to the recent standards.

We apply a strict 2FA access policy

Our Migration Wizard applies 2FA access. Moreover, only your agents with admin rights can export your Kayako information. Together, these safeguards avoid the risk of data leak.

3-level business data security

We provide three layers of business data protection: physical (we protect our hosting equipment against physical and logical intrusion), network (we take care of our networks against digital harm), and app (we protect your business data within our importing and exporting platform against unsanctioned entry).

We fulfill security regulations

We take care of your business data based on all required security standards. Help Desk Migration holds an extensive portfolio of compliance, and we are growing it. These days, we are compatible with GDPR, CCPA, HIPAA, PCI (Level 1), and other data security principles.

How much does Kayako to Freshservice data migration cost?

How much will you need to invest in the switch from Kayako to Freshservice? The cost will largely lean on the business data volume you require to transfer, the complexity of your demands, and the features you’ll choose or custom work you’ll request. Start a Free Demo to test the Migration Wizard work and figure out how much your data switch will cost.

Run a Demo to get the price

Feedback encourages us level up our tool: Several words from our clients

Download checklist

Find out the way to prepare for Freshservice data migration

Prepare for Freshservice data migration by checking an in-depth step-by-step guide

Frequently Asked Questions

For a smooth transition from Kayako to Freshservice, adhere to the following guidelines:

  1. Evaluate your Kayako account: Take a comprehensive look at your Kayako account and determine the specific data that should be transferred to Freshservice.
  2. Modify settings: Prior to commencing the help desk migration, assess the necessary adjustments required on both Kayako and Freshservice platforms.
  3. Start the migration: Initiate a Free Demo Migration.
  4. Validate data transfer: Once the migration concludes, retrieve the reports and meticulously verify the accurate transfer of all data to Freshservice.
  5. Ensure data transfer: Guarantee the successful transfer of data to Freshservice by performing a thorough review of the migration reports and confirming data integrity.

For more detailed guidance, refer to the following checklists:

The Migration Wizard is a cloud-based migration tool that eliminates the need for installation. You can carry out your migration from Kayako to Freshservice seamlessly in the cloud. Moreover, you have the flexibility to provide access to the Demo or Full Data Migration for your team members or customers.

The migration duration from Kayako to Freshservice is contingent upon the volume of data and attachments, as well as the API limits of your Kayako and Freshservice accounts. If you possess elevated API limits, the help desk migration process will be swift.

Depending on your requirements, you can choose from three support packages: Standard, Premium, or Signature plans. If you prefer a hassle-free experience, our Concierge Migration Service is also available, where our experts will handle the entire Kayako to Freshservice migration for you. Our services are tailored to make your migration process as effortless as possible.

Our top priority is to keep your data safe and secure. We utilize encryption and secure storage measures to ensure the protection of your data throughout the migration. Find out more about our security policy on our website.

All-packed Kayako to Freshservice Import in Several Clicks

Import your data from Kayako to Freshservice without difficulty without confusing from what actually matters — dealing with your customers’ inquiries. Help Desk Migration service manages all the work behind the scenes when you simply enjoy respond to your customer questions your new platform.

Find out more helpful insights about data import and export

Interested to get more? Our knowledge base is full of information on support service upgrading and help desk business records import and export. Explore it today!

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