ServiceNow to Zendesk data migration made easy
Encoded dialogues, secured servers, newest authorization ways
Automated process, no downtime, reduced workflow pauses
Reasonable pricing to ensure a function + fee balance
Companies across different sectors select us
Data migration timeline: 1-2 weeks
Preparation
Project and Requirements Evaluation
Start your transfer by assessing Source data, procedures, and applications. Evaluate data cleaning and field alignment to the Target. Formulate a movement scenario, that consists of the schedule and user coaching.
Security and Compliance Review
Verify data complies with security standards. Establish permissions and access controls to safeguard the transfer.
Migration
Data Mapping and Customization
Align data fields between the Source and Target. Opt for in-built custom settings from the set or ask for unique tailoring for the record transfer.
Demo Migration
Start a free trial Demo to view how the transition solution operates. Check results and alter mapping as you wish.
Data Verification
Confirm all migrated data in the Target is correct, complete, and adequately structured.
Full Data Migration
Transfer all required data, covering tickets, contacts, attachments, and related records.
Delta Migration
Capture any newest or updated data that altered for the duration of the Full data transmit.
Interval Migration*
Data movement can be interrupted and continued to accommodate your timeline, with no service disruption. You can stop up to five times for five days per pause, organized by our sales team during business hours.
Post-Migration Phase
Go Live
Deploy the Target for all agents. Decommission the Source if necessary and protect data backups.
What Kind of Entities Can You Migrate from ServiceNow to Zendesk ?
With Help Desk Migration tool, you can without difficulty import or export huge amount of varied data types to or from ServiceNow to Zendesk. Examine the details of record types you can import making use of automated tool without extra guidance from tech support team.
Do you want particular ServiceNow to Zendesk import or export requirements?
Let's discuss your specific needs for a unique data import.
| ServiceNow entities | Zendesk entities | |
|---|---|---|
| Help desk | ||
| Groups | Groups | |
| Users(admins) | Agents | |
| Companies | Organizations | |
| Users | Customers | |
| Incidents | Tickets | |
| Knowledge Base | ||
| Knowledge bases | Categories | |
| Categories | Sections | |
| Articles | Articles | |
Why migrate with Help Desk Migration?
Zero downtime
Move data without interruption - maintain workflows running smoothly and help customers without hassle.Increased efficiency
Easily shift data and map standard and personalized fields with the secure Migration Wizard.Organized ticket transfer
The Migration Wizard imports tickets and all connected records, maintaining the data structure intact on the Target.Personalized support
Our support reps is prepared to support you through chat, email, or phone.Thorough transfer strategy
Our team will establish a clear plan for data import, guaranteeing a efficient process and safe data.Pre-built options and customizations
Opt for pre-designed options or request personalization, and we'll ensure your data is precise.
How Does ServiceNow to Zendesk Data Migration Run?
Our automated migration service empowers you export and import records in five simple moves. However, if you have special needs or a special data structure, feel free to go with a custom route.
Connect platforms
Connect your source and target platforms
Map and match data
Specify how your data should be transferred
Test-drive
Start a Demo to access the replication tool and its results
Full Data Migration
Start or plan your data transition
Grow Your ServiceNow to Zendesk Import
with These Opportunities
Receive a smooth data transmition experience that aligns your company’s preferences. The Help Desk Migration service brings functionalities to facilitate you to complete your customer service records transfer in the secure and automated manner.
Omit attachments
Does your expected help desk solution enable definite data storage? Bypass attachments, specially if your current data loses none of its value without them. The data migration time will decrease greatly.
Create a extra tag to the exported tickets
Add extra tags to the imported tickets — so, you won’t mess them with those existing. You may further classify the tickets by adding tags like ‘lost,’ ‘closed,’ or ‘stop replying.’
Demo with custom data: Choose 20 entities for export
Don't waste your time on guessing. Make certain you know totally what the entities settle after you’ve imported them. Our Demo with custom data greenlights you pick 20 entities for a test transfer.
Focus on your main business. We'll take the heavy lifting
Whether you’re importing from ServiceNow to Zendesk, use our automated migration solution. It will allow you to import or export all your records to a targeted platform in just a few clicks. Thus, you will be able to receive your import or export accomplished quickly without putting urgent tasks on the back burner.
Data migration meets security standards
The Migration Wizard will covers your data security during all phases of the migration process. We deliver utmost customer support data safety incorporating tried procedures, which includes regulatory compliance, accepted server safeguarding, and frequent security checks.
Select the migration app that customers praise
A collection of goal-achieved data import and exports and many awards and favorable feedback can prove the high quality of Help Desk migration service. Besides, we don’t stop there. As long as Help Desk Migration's calling is to comprise all your import and export requirements, we keep improving our app and oftentimes increase it with novel options.
Use intuitive mapping to handle all your needs
Rescue yourself from the challenging load of adding absent record types or records along ServiceNow to Zendesk migration. So now you can map starting and custom data fields, apart from that modify your data import and export right away our migration app. You get to preserve the system of your records with small work.
Choose a appropriate time for data migration
Choose the most appropriate time to start the help desk migration operation. What’s more, our Delta migration feature will allow you to export the freshly updated data entities after the historical customer support data was exported. Then, relax and allow our service handle the rest.
Work with a support representatives you can fully rely on
Are you fighting tasks with your Supported Platform data migration? Greenlight our support pros explore your setback. With multiple accomplished data import and export mastery, they can settle any issue joined with your customer support migration or even supply assistance along the complete record migration.
Your Help Desk Data Import and Export is Secured at Each and Every Phase
With Help Desk Migration tool, don't worry about safety of critical records. We frequently audit all servers and make advancements, so that your business data is safe according to the latest requirements.
We enforce a rigid 2FA access policy
Our Migration Wizard guards your records from illegal getting access with two-factor access. On top of that, only your business reps with admin access rights can import your ServiceNow data. With these safety functions in order, you don't worry about data leakage.
We use 3-layer
We offer 3 levels of data protection: physical (we protect our hosting equipment against physical and logical attacks), network (we protect our networks against digital abuse), and application (we take care of your business data within our data migration solution from prohibited access).
We fulfill protection regulations
We take care of your data based on all key security standards. Help Desk Migration has an extended list of compliance, and we are expanding it. These days, we are compliant with GDPR, CCPA, HIPAA, PCI (Level 1), and other data security levels.
What is the cost of your ServiceNow to Zendesk data migration?
And now to the burning question. How much will it cost to switch from ServiceNow to Zendesk? The price will largely build upon the records volume you require to move, the complexity of your specifications, and the features you’ll select or customizations you’ll request. Start a Free Demo to check the Migration Wizard performance and learn how much your data switch will cost.
Run a Demo to get the priceReviews motivates us level up our solution: Few thoughts from our customers
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier EscorbiacSupervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle VianiAssociate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola MustoneWoo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut BirzuOperations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve MilliganAssociate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabeThe Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew CassanoCustomer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom DoulosDirector of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga EdelsteinCo-founder of UrbanYou
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier EscorbiacSupervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle VianiAssociate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola MustoneWoo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut BirzuOperations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve MilliganAssociate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabeThe Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew CassanoCustomer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom DoulosDirector of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga EdelsteinCo-founder of UrbanYou
Mastering Zendesk Data Migration
Unlock the full potential of Zendesk with Help Desk Migration's expertise in Zendesk import and data migration. Our Zendesk import process is designed to meet your needs, from the most straightforward CSV imports to complex tasks like custom user field and custom organization field mapping. You can trust us to handle your email addresses and business rules with precision.
Our CSV import feature supports multiple import types and options, ensuring that your Zendesk import automation is efficient and error-free. Whether you're performing ticket imports, bulk user imports, or bulk organization imports, Help Desk Migration provides the flexibility you need to manage your data seamlessly.
Frequently Asked Questions
To start transferring your data from ServiceNow to Zendesk, follow these steps:
- Preparing your customer service software for the migration.
- Plan the data migration and select a suitable date when your team and source data are ready.
- Make a checklist of what needs to be turned off on your current tool and what settings you must apply on Zendesk.
- Initiate the data migration process.
- After the data transfer to Zendesk, review the reports and results to ensure everything is accurate.
For more detailed information, take a look at the following checklists:
You can use Help Desk Migration to transfer records, such as:
- tickets, groups, agents, contacts, companies, ticket attachments, ticket private and public notes, ticket custom fields, Created_at, Updated_at, Closed_at
- knowledge base articles with folders and categories, knowledge-base attachments, knowledge-base tags, and inline images
Not entirely. The data migration depends on the migration pair and the functionality of both platforms. For instance, Zendesk doesn’t have the same record types as ServiceNow, such as problems and changes. In this case, you’ll need to request a Custom Data Migration to import them.
The time it takes to migrate from ServiceNow to Zendesk depends on several factors, such as the number of records you have and their attachments, as well as the API limits of your ServiceNow and Zendesk accounts. If your API limits are high, the data migration will be fast.
To get ready for the data migration from ServiceNow to Zendesk, you should do the following things:
- Set up the same custom fields you have on ServiceNow.
- Configure saved replies (macros) on Zendesk.
- Create agent profiles on Zendesk that match the ones on ServiceNow.
- Enable the Help Center to transfer the knowledge base records.
- Turn off triggers and automation in Zendesk.
- Deactivate ticket conditions in Zendesk.
To ensure a successful data migration from ServiceNow to Zendesk, follow these best practices:
- Perform a Free Demo Migration to test the data transfer.
- Check the results table for migrated, failed, or skipped records.
- Download the reports and copy the record IDs to ensure accurate data migration.
- If everything looks good, proceed with the Full Data Migration.
There are three support packages available for migrating from ServiceNow to Zendesk. Depending on your needs, you can choose from Standard, Premium, or Signature plans. If you want a fully guided migration, you can opt for the Concierge Migration Service, where our experts will handle the ServiceNow to Zendesk migration for you. These services are designed to make your migration process as smooth as possible.
Complete ServiceNow to Zendesk Migration in Several Clicks
Migrate your business data from ServiceNow to Zendesk with no bother and without disorganizing your supreme mission of addressing your clients’ inquiries.
More information about data import and export
Want to learn more? Our knowledge base is full of information on customer service enhancement and help desk platforms import. Take a look at it!
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