Professional Kustomer to Freshservice data migration services
Encoded conversations, safe servers, leading authorization methods
Automated approach, no operations time-out, excluded workflow drops
Fair charging to guarantee a feature + charge balance
We’ve gained the of companies among sectors
Data migration timeline: 1-2 weeks
Preparation
Project and Requirements Evaluation
Begin your transition by determining Source records, workflows, and applications. Evaluate data cleaning and field matching to the Target. Produce a transition tactic, featuring the schedule and employee training.
Security and Compliance Review
Make sure data adheres to security requirements. Configure permissions and access settings to safeguard the transfer.
Migration
Data Mapping and Customization
Match records fields among your Source and Target. Pick in-built custom options from the set or discuss distinct tailoring for the data transition.
Demo Migration
Initiate a test Demo to check how the migration tool performs. Check outcomes and adapt mapping as you wish.
Data Verification
Verify all transmitted records in the Target is precise, fully captured, and adequately structured.
Full Data Migration
Shift all chosen records, involving tickets, contacts, attachments, and linked records.
Delta Migration
Net any fresh or updated records that changed at the time of the Full data replication.
Interval Migration*
Data replication can be halted and restarted to fit your outline, with no service disruption. You can stop up to five instances for a duration of five days each, adjusted by our sales crew during work hours.
Post-Migration Phase
Go Live
Present the Target for all customer service agents. Turn off the Source if needed and save data backups.
What Data Can You Import from Kustomer to Freshservice ?
With Help Desk Migration service, you can with ease migrate sizable piles of varied records entities to or from Kustomer to Freshservice. Inspect the list of data types you can import making use of automated service without extra help from tech pros.
Do you need exclusive Kustomer to Freshservice import inquirements?
Let's discuss your requirements for a customized data import.
| Kustomer entities | Freshservice entities | |
|---|---|---|
| Help desk | ||
| Teams | Groups | |
| Users | Agents | |
| Companies | Departments | |
| Customers | Requesters | |
| Conversations | Tickets | |
| Knowledge Base | ||
| Categories | Categories | |
| Subcategories | Folders | |
| Articles | Articles | |
Why transmit with Help Desk Migration?
Without downtime
Transfer records effortlessly - ensure workflows on track and support customers seamlessly.Increased efficiency
Quickly transfer data and arrange default and tailored fields with the automated Migration Wizard.Seamless ticket migration
The Migration Wizard transmits tickets and all associated data, preserving the data structure unaffected on the Target.Expert support
Our support crew is equipped to help you by means of chat, email, or phone.Effective movement framework
Our migration experts will develop a well-defined plan for data import, securing a seamless process and reliable data.Flexible customizations
Select automated options or inquire about customization, and we'll confirm your data is accurate.
How Kustomer to Freshservice Data Migration Flows
You can perform records import in a few simple actions, with our automated migration service. If you’re dealing with a elaborate data structure, feel free to choose our customized way. We’re all set to follow your distinct demands.
Connect platforms
Connect your source and target platforms
Map and match data
Specify how your data should be transferred
Test-drive
Start a Demo to access the replication tool and its results
Full Data Migration
Start or plan your data transition
Elevate Your Kustomer to Freshservice Migrate
with These Options
Leverage a seamless data transfer experience that meets your business objectives. The Help Desk Migration service offers functionalities to empower you to complete your support service data movement in the secure and automated route.
Transfer knowledge base articles translations
Get your multilingual help center to your target help desk platform easily! Choose our “Migrate content translations” option and transfe translated language versions of each article automatedly.
Leave behind attachments
Does your future help desk platform provide compact data storage? Leave behind attachments, specially if your historical data drop none of its value without them. The data migration time will trim significantly.
Apply a additional tag to the imported tickets
Are you going to use a current platform during data migration? To get rid of mistakes, add tags to the exported tickets to distinguish them from the existing ones.
Migrate inline images as attachments
Don’t want to leave behind images inserted into the tickets? You can import them to the new help desk platform as attachments.
Give a try to our Demo with custom records by migrating 20 entities
Don't waste your time on doubts. Ensure you comprehend absolutely how the entities settle after you’ve migrated them. Help Desk Migration’s Demo with custom data greenlights you choose 20 entities for a test migration.
Move newest data first
Choose this castomization to move your most recent records in a chronological flow, from newest to oldest. This automated capability is applicable to Full Migrations.
Don’t allow data migration to throw off you from your business
Our automated migration tool offers an efficient tool, whether you’re migrating your customer service operations from Kustomer to Freshservice. With just a few clicks, your support service platform will be live on a new solution — no need to tolerate any holdback!
Data import and export with security standards
Help Desk Migration Wizard handles your data is safe throughout the import or export process. We offer supreme customer service data safety incorporating established procedures, added to regulatory compliance, established server safekeeping, and proper security tests.
Use the migration tool that clients love
A collection of successful data migrations and lots of awards and inspiring commentaries can confirm the excellence of Help Desk migration service. And our aim for quality does not cease there. Help Desk Migration team proceed to get better our app and offer neat options to include measures for ensuring we’re covering most of your data migration requirements.
Benefit from clear mapping to deal with your most complex needs
Set yourself free from the time-consuming chore of adding nonexistent data types or help desk data amidst Kustomer to Freshservice migration. Help Desk Migration app lets you map entities and transform your data import and export. You preserve the structure of your records with minor work.
Pick a suitable time for data import
Get going by the help desk data migration anytime it fits into your business processes. Moreover, our Delta opportunity will greenlight you to import the freshly changed entities after the historical customer service data was migrated. Then, relax and greenlight our service take care of the rest.
Work with a support pros you can completely be sure of
Don't fret about confronting challenges whilst performing your Supported Platform data import and export. Help Desk Migration customer service pros is in place to aid you with any issues. With plenty of familiarity moving data, Help Desk Migration team are well-skilled to confirm a successful migration of your records.
Your Help Desk Data Import is the Whole Way Through
Employing Help Desk Migration tool, don't worry about security of critical records. We commit to the fresh requirements, run proper upgrades, and unfailingly check all facilities.
We employ a strict two-factor authentication policy
Help Desk Migration Wizard applies two-factor authentication. Moreover, your agents can only import from Kustomer records if they have admin rights. With these security functions in order, you don't worry about information leak.
Three-layer data security
We enable three levels of business data protection: physical (we protect our data hosting equipment against any breach), network (we protect our networks against cyber abuse), and app (we protect your data within our importing and exporting platform against forbidden access).
We meet security levels
Help Desk Migration service accomplishes to upmost security fundamentals, providing utmost greatest security for your business data. We meet the demands and requirements of HIPAA, CCPA, PCI DSS Level 1, GDPR, and other required data safety standards. And our broad compliance portfolio continues getting enlarged.
What is the cost of your Kustomer to Freshservice data migration?
And now to the burning question. How much will it cost to switch from Kustomer to Freshservice? The cost will mostly depend on the business data volume you require to move, the complexity of your specifications, and the options you’ll use or customizations you’ll ask for. Start a Free Demo to check the Migration Wizard work and learn how much your data transfer will cost.
Run a Demo to get the priceReviews encourages us upgrade our service: Several words from our clients
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier EscorbiacSupervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle VianiAssociate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola MustoneWoo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut BirzuOperations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve MilliganAssociate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabeThe Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew CassanoCustomer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom DoulosDirector of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga EdelsteinCo-founder of UrbanYou
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier EscorbiacSupervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle VianiAssociate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola MustoneWoo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut BirzuOperations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve MilliganAssociate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabeThe Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew CassanoCustomer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom DoulosDirector of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga EdelsteinCo-founder of UrbanYou
Find out the way to prepare for Freshservice data migration
Prepare for Freshservice data migration by checking an in-depth step-by-step guide
Frequently Asked Questions
Migrating from Kustomer to Freshservice? Follow these steps: audit and cleanse Kayako data, select records to migrate, deactivate interfering triggers/notifications, configure Freshservice settings, seek Help Desk Migration assistance, and verify migrated IDs with reports.
The duration of the data migration process is determined by the volume of data to be migrated and the API limits of both your Kustomer and Freshservice accounts. Faster migration can be achieved with higher API limits.
Once a Free Demo is complete, you’ll see a summary table with results. Open every report for migrated, skipped, and failed records and verify if data migrated correctly. To do so, copy IDs for the source and target platforms and compare them on ServiceNow and Freshservice. The reports for failed records include the exact errors so you can fix them before re-migrating data. As for skipped records, contact our team for more details.
Before migrating your help desk data, set up custom fields and agent profiles on Freshservice that mirror those on Kustomer. Then turn off email notifications for tickets on Freshservice. After that, disable workflow, scenarios, automations, and closure rules. Finally, deactivate the Priority Matrix. Note that you can turn on all these features once the Full Data Migration is complete.
By default, you can’t transfer organizations, ticket inline images, and tags for knowledge base articles from Kustomer to Freshservice. Howeve, you can request a Custom Migration to import all required data. For more details, reach out to our team.
To begin the migration process, go to Migration Wizard and select Kustomer as your source platform and Freshservice as your target platform. Follow the provided instructions, and the Help Desk Migration team will guide you through the steps to successfully migrate your data.
Packed Kustomer to Freshservice Import in a Couple Clicks
Import your records from Kustomer to Freshservice effortlessly without disordering from what actually matters — putting right your clients’ matters. Our solution manages all the work behind the scenes when you simply enjoy working with your new platform.
Get more helpful insights about data import
Willing to know more about help desk business data import and support service upgrading? Surf our help section.
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