Professional Help Scout to Freshdesk data migration services
Encrypted chats, secured servers, leading authorization approaches
Automated method, no operations time-out, excluded workflow pauses
Flexible charging to deliver a feature + rate balance
We’ve developed the trust of clients among areas
Data migration timeline: 1-2 weeks
Preparation
Project and Requirements Evaluation
Initiate your transition by evaluating Source records, modus operandi, and applications. Review data filtering and field alignment to the Target. Produce a movement approach, involving the schedule and user training.
Security and Compliance Review
Ensure data adheres to security protocols. Configure permissions and access settings to safeguard the movement.
Migration
Data Mapping and Customization
Map records fields amid your Source and Target. Decide on in-built custom capabilities from the list or ask for specific personalization for the record replication.
Demo Migration
Perform a free test Demo to understand how the migration app functions. Verify outcomes and modify mapping as required.
Data Verification
Ensure all transmitted records in the Target is precise, fully captured, and adequately formatted.
Full Data Migration
Move all selected records, involving tickets, contacts, attachments, and related records.
Delta Migration
Catch any new or updated records that changed for the time of the Full data replication.
Interval Migration*
Data transfer can be paused and continued to fit your timeline, with no service disruption. You can pause up to five instances for five days per pause, coordinated by our sales team during work hours.
Post-Migration Phase
Go Live
Launch the Target for all customer service agents. Disable the Source if needed and save data backups.
What Data Can You Import from Help Scout to Freshdesk ?
With our Migration app, you can conveniently migrate significant portions of differing records entities to or from Help Scout to Freshdesk. Inspect the details of data entities you can import or export making use of automation service without extra help from tech representatives.
Do you have especial Help Scout to Freshdesk import or export inquirements?
Let us know you need a unique data migration.
| Help Scout objects | Freshdesk objects | |
|---|---|---|
| Help desk | ||
| Teams | Groups | |
| Users | Agents | |
| Companies | Companies | |
| Customers | Contacts | |
| Conversations | Tickets | |
| Knowledge Base | ||
| Collections | Categories | |
| Categories | Folders | |
| Articles | Articles | |
Why transfer with Help Desk Migration?
-
No downtime
Migrate records without interruption - ensure workflows running smoothly and help customers without delays. -
Enhanced efficiency
Effortlessly move data and configure default and personalized fields with the secure Migration Wizard. -
Streamlined ticket migration
The Migration Wizard transfers tickets and all linked data, preserving the data structure intact on the Target. -
Dedicated support service
Our support team is equipped to support you by means of chat, email, or phone. -
Comprehensive movement strategy
Managers will formulate a detailed plan for data import, securing a hassle-free process and protected records. -
Custom options available
Choose pre-built options or ask for customization, and we'll ensure your data is precise.
How Help Scout to Freshdesk Data Migration Flows
You can do records import in a few simple steps, with our automated migration service. However, if you have special needs or a unique data structure, feel free to select a custom method.
Connect platforms
Connect your source and target platforms
Map and match data
Specify how your data should be transferred
Test-drive
Start a Demo to access the replication tool and its results
Full Data Migration
Start or plan your data transition
Enhance Your Help Scout to Freshdesk Export
with These Opportunities
Share a automated data transmition experience that aligns your business needs. The Help Desk Migration service provides features to enable you to complete your customer service records movement in the secure and automated approach.
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Skip attachments
Does your destination help desk system enable compact data storage? Omit attachments, especially if your existing customer support records doesn’t suffer a loss of its value without them. The data migration time will drop greatly.
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Add a new tag to the exported tickets
Are you going to use a source help desk system during data migration? To get rid of chaos, add extra tags to the exported tickets to mark out them from the left ones.
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Migrate inline images as attachments
Don’t want to leave behind images embedded into the tickets? You can migrate them to the expected customer service tool as attachments.
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Take a look our Demo with custom records by migrating 20 entities
If you need to check how particular entities look like in the destination support service platform, launch this free custom Demo and choose 20 entities for a import.
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Migrate newest data first
Opt for this feature to transfer your most recent records in a chronological flow, from most recent to oldest. This automated option is applicable to Full Migrations.
Don’t greenlight data migration to mislead you from your goals
Our automated migration tool offers an effective solution, whether you’re importing your help desk operations from Help Scout to Freshdesk. With just a couple of clicks, your support service platform will be live on a chosen platform — no need to bear any delay!
Data import complies with security requirements
Help Desk Migration Wizard covers your customer service data is safe throughout the import or export process. To assure the supreme safety of your support service records whether they are in import or at rest, we implement established procedures. There encompass conducting approved security audits, reserving our servers safe, complying with many regulations, and more.
Choose the migration solution that clients love
With thousands of goal-achieved data exports done by our Migration Wizard, Help Desk migration service has obtained plenty of service-connected awards and inspiring mentions. And our aim for value does not hold there. Since Help Desk Migration's purpose is to contain all your data migration requirements, we remain getting better our service and regularly enhance it with novel functioning.
Enjoy clear mapping to handle your most complex needs
Spare yourself the challenging mission of adding absent record types or data entities at the time of Help Scout to Freshdesk migration. Our tool enables you map data fields and tailor your data import. This will retain the original structure of your data smoothly on your part.
Select a fitting time for data import
Get going by the help desk data import anytime it fits into your workflow. Get going by migrating historical records and then set up the Delta option to migrate your currently updated tickets. Then, relax and empower our service make the rest.
Communicate our tech-savvy support representatives
Don't fret about fighting issues just as running your Supported Platform data migration. Our service pros is ready to aid you with any tasks. With lots of familiarity moving support data, Help Desk Migration team are well-seasoned to provide a accomplished import of your business data.
Your Help Desk Data Import or Export is the Whole Way Through
Using Help Desk Migration tool, don't worry about safety of business records. We commit to the latest standards, run frequent upgrades, and unfailingly test all servers.
We use a firm two-factor authentication policy
Our Migration Wizard uses two-factor authentication. Besides, your business reps can only export Help Scout records if they have admin access. Combined, these safety measures prevent the dangers of information leak.
Three-layer data safety
Help Desk Migration provides 3 levels of business records safety. At the physical layer, we defense our hosting equipment from any intrusion. At the app layer, we exclude any illegal log in to your business records on our platform. And, finally, on the network layer, we secure our networks from digital abuse.
Fulfill safety principles
We protect your business records based on all integral security levels. Our Help Desk Migration service holds an broad list of compliance, and we keep growing it. At the moment, we are compatible with GDPR, CCPA, HIPAA, PCI (Level 1), and other data security principles.
How much does Help Scout to Freshdesk data migration cost?
How much will you need to invest in the switch from Help Scout to Freshdesk? The cost will mostly depend on the records volume you require to migrate, the complexity of your requirements, and the options you’ll use or customizations you’ll ask for. Set a Free Demo to check the Migration Wizard performance and find out how much your data transfer will cost.
Run a Demo to get the priceFeedback helps us level up our service: Few words from Help Desk Migration clients
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier Escorbiac Supervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle Viani Associate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola Mustone Woo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut Birzu Operations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve Milligan Associate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabe The Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew Cassano Customer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom Doulos Director of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga Edelstein Co-founder of UrbanYou
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier Escorbiac Supervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle Viani Associate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola Mustone Woo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut Birzu Operations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve Milligan Associate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabe The Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew Cassano Customer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom Doulos Director of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga Edelstein Co-founder of UrbanYou
Find out the way to prepare for Freshdesk data migration
Prepare for Freshdesk data migration by checking an in-depth step-by-step guide
Frequently Asked Questions
The length of the migration process will depend on the amount of data you are migrating, the size of attachments, and the API limits of your accounts. If your API limits are higher, your migration process will be faster.
Help Desk Migration offers three support options: Standard, Premium, and Signature. The free Standard package provides email, phone, and chat assistance from our team Monday to Friday, with a response time of up to 24 hours. The Premium and Signature packages offer 16/5 weekday and 8-hour weekend support through email, phone, and chat.
Here are some instructions for migrating from Help Scout and Freshdesk:
- Plan your migration and check your data to ensure everything is in order.
- Decide on a date for the migration and create a checklist of settings to adjust in Freshdesk and features to turn off in Help Scout.
- Run a Demo migration to test the process.
- Review the results by comparing the source and target IDs.
- If everything looks good, proceed with the Full Migration to Freshdesk.
For more detailed instructions, refer to the General Data Migration Checklist and the Freshdesk Data Migration Checklist.
With Help Desk Migration, you can automatedly migrate the following records from Help Scout to Freshdesk:
- tickets, groups, agents, contacts, companies, ticket attachments, ticket private and public notes, ticket custom fields, contact custom fields, CC in tickets, Created_at, Updated_at, Closed_at
- knowledge base articles with folders and categories, knowledge-base attachments, knowledge-base tags, and inline images
Before migrating, you should have the necessary data and settings configured in Help Scout and Freshdesk. You should also verify the accuracy of the data to ensure a seamless migration. Follow these steps to prepare for the data transfer:
- creating matching custom fields on Freshdesk
- adding the same agent profiles
- generating API key for Freshdesk
- creating Docs API for Help Scout (*if you want to move the knowledge base records)
- defining any similarities or differences between your source and target platforms
You don't need coding or technical experience to migrate from Help Scout to Freshdesk. Our automated service will guide you through simple steps to configure your migration so you don't have to worry about complicated technical details.
Before migrating from Help Scout to Freshdesk, you should get access credentials for both platforms. Here's what you'll need:
- For Help Scout: email address and password (OAuth) and Docs API
- For Freshdesk: URL and API key
After this information, you can connect the two help desk tools to the Migration Wizard and begin the migration process.
Full Help Scout to Freshdesk Import in Several Clicks
Export your records from Help Scout to Freshdesk smoothly without disorganizing from what actually matters — dealing with your clients’ requests. Help Desk Migration tool handles all the work behind the scenes while you simply enjoy using your selected platform.
Find out more guides about data import and export
Interested to get more? Our blog is providing information on support service advancement and help desk records migration. Take a look at it!
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