Secure Zoho Desk to Freshdesk data migration service
Encoded chats, safe servers, newest authorization ways
Automated approach, no downtime, avoiding any workflow breaks
Flexible charging to ensure an opportunity + fee balance
Clients among different sectors prefer us
Data migration timeline: 1-2 weeks
Preparation
Project and Requirements Evaluation
Begin your transfer by assessing Source data, procedures, and apps. Evaluate data cleaning and field mapping to the Target. Produce a movement strategy, involving the outline and user coaching.
Security and Compliance Review
Verify data adheres to security standards. Grant permissions and access controls to secure the transfer.
Migration
Data Mapping and Customization
Align records fields between the Source and Target. Opt for pre-built custom settings from the set or request distinct tailoring for the data replication.
Demo Migration
Set up a free test Demo to figure out how the replication solution functions. Check outcomes and adjust mapping as you wish.
Data Verification
Ensure all migrated data in the Target is genuine, complete, and appropriately structured.
Full Data Migration
Shift all chosen data, covering tickets, contacts, attachments, and related information.
Delta Migration
Net any fresh or updated data that tweaked for the duration of the Full data transition.
Interval Migration*
Data replication can be halted and restarted to cohere your schedule, with zero interruption. You can stop up to five instances for five days each, adjusted by our sales team during operating hours.
Post-Migration Phase
Go Live
Deploy the Target for all agents. Decommission the Source if required and save data backups.
What Entities Can You Migrate from Zoho Desk to Freshdesk ?
With Help Desk Migration app, you can painlessly import and export huge portions of varied records types to or from Zoho Desk to Freshdesk. Inspect the details of entities you can import or export using automated tool without extra help from tech support team.
Do you have especial Zoho Desk to Freshdesk import demands?
Drop us a line for a unique data import.
| Zoho Desk entities | Freshdesk entities | |
|---|---|---|
| Help desk | ||
| Teams | Groups | |
| Agents | Agents | |
| Accounts | Companies | |
| Customers | Contacts | |
| Tickets | Tickets | |
| Knowledge Base | ||
| Sections | Categories | |
| Sub-sections | Folders | |
| Articles | Articles | |
Why transmit with Help Desk Migration?
Without downtime
Migrate records seamlessly - preserve workflows running smoothly and help customers effectively.Increased efficiency
Easily move data and map predefined and custom fields with the secure Migration Wizard.Organized ticket transfer
The Migration Wizard replicates tickets and all linked records, ensuring the data structure intact on the Target.Personalized support
Our support reps is prepared to assist you using chat, email, or phone.Thorough transfer framework
Our migration experts will formulate a clear plan for data import, providing a efficient process and protected data.Flexible customizations
Choose automated options or request specific adjustments, and we'll ensure your data is precise.
How Does Zoho Desk to Freshdesk Data Migration Work?
You can carry out records migration in a few simple steps, applying our automated migration service. However, if you have distinct demands or a distinct data structure, feel free to go with a custom route.
Connect platforms
Connect your source and target platforms
Map and match data
Specify how your data should be transferred
Test-drive
Start a Demo to access the replication tool and its results
Full Data Migration
Start or plan your data transition
Elevate Your Zoho Desk to Freshdesk Export
with These Functions
Convey a automated data transfer experience that reconciles your company’s needs. The Help Desk Migration service brings functionalities to enhance you to accomplish your customer service data migration in the most suitable mode.
Transfer knowledge base articles translations
Get your multilingual help center articles to your target help desk app effortlessly! Take advantage of our “Migrate content translations” opportunity and transfe translated versions of each article automatedly.
Omit attachments
Does your future help desk platform deliver small data storage? Omit attachments, specially if your historical data lose no track of processes without them. The data import time will shorten significantly.
Create a additional tag to the imported tickets
Choose more tags to the moved tickets — like so, you won’t jumble them with the existing. You may further categorize the tickets by assigning tags like ‘lost,’ ‘closed,’ or ‘stop replying.’
Apply the attachment option to Migrate inline images
Import the images added into tickets as attachments. The data migration time might go up, but the images will stay along on a destination customer service tool.
Demo with custom data: Choose 20 entities for transfer
If you need to check how chosen entities will look like in the desired support service platform, go for this free custom Demo and pick 20 entities for a test.
Import newest data first
Choose this castomization to import your most recent records in a chronological flow, from newest to oldest. This custom feature is applicable to Full Migrations.
Don’t empower data migration to mislead you from your tasks
Whether you’re importing from Zoho Desk to Freshdesk, make use of our automated migration solution. It will permit you to migrate all your records to a future platform in just a couple of clicks. Thus, you can have your import or export accomplished quickly without putting critical processes on the back burner.
Data import and export complies with security requirements
Help Desk Migration Wizard takes care of your support service data is secure throughout the import process. To confirm the maximum security of your data whether they are in import or at rest, we apply tried practices. There encompass running proper security analysis, keeping our servers guarded, meeting many directs, and more.
Choose the migration solution that customers recommend
A collection of successful data exports and plenty of awards and gratifying mentions can confirm the quality of our migration service. Besides, we don’t stop there. We go ahead to develop our tool and present useful features to ensure we’re meeting most of your data migration requests.
Use intuitive mapping to deal with all your needs
Help Desk Migration tool will free your up from copy pasting help desk data or making wanted data types at the time of Zoho Desk to Freshdesk migration. So now you can map regular and custom fields, apart from that adapt your data import right away our tool. This will keep the native structure of your data with no effort on your part.
Pick a fitting time for data migration
Begin by the help desk import anytime it fits into your operations. Begin by exporting historical data and then set up the Delta opportunity to move your freshly updated data entities. Then, relax and greenlight our migration app make the rest.
Work with a support representatives you can completely rely on
Are you trying to cope with tasks with your Supported Platform data import and export? Help Desk Migration service agents is in place to aid you with any obstacles. With lots of experience moving business data, Help Desk Migration pros are well-prepared to ensure a well-done import of your support data.
Your Help Desk Data Import and Export is the Whole Way Long
Applying Help Desk Migration solution, don't worry about security of business data. We frequently audit all servers and make advancements, so that your data is safe based on the fresh requirements.
We enforce a firm 2FA access policy
Help Desk Migration Wizard applies 2FA access. Moreover, your agents can only migrate Zoho Desk data if they have admin access. Collect, these security measures terminate the risk of information leak.
3-level business data protection
Help Desk Migration ensures 3 layers of records protection. At the physical layer, we cover our hosting facilities from any intrusion. At the application layer, we prevent any illegal access to your data on our service. And, finally, on the network level, we protect our networks from digital harm.
We comply with safety regulations
We take care of your business data based on all required security fundamentals. Our Help Desk Migration service possesses an vast set of compliance, and we keep expanding it. These days, we are compatible with GDPR, CCPA, HIPAA, PCI (Level 1), and other data security standards.
What is the cost of your Zoho Desk to Freshdesk data migration?
And now to the burning question. How much will it cost to switch from Zoho Desk to Freshdesk? The cost will largely lean on the data volume you want to move, the complexity of your specifications, and the features you’ll use or customizations you’ll inquire. Set a Free Demo to test the Migration Wizard performance and learn how much your data switch will cost.
Run a Demo to get the priceReviews helps us advance our tool: Some words from our clients
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier EscorbiacSupervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle VianiAssociate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola MustoneWoo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut BirzuOperations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve MilliganAssociate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabeThe Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew CassanoCustomer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom DoulosDirector of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga EdelsteinCo-founder of UrbanYou
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier EscorbiacSupervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle VianiAssociate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola MustoneWoo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut BirzuOperations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve MilliganAssociate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabeThe Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew CassanoCustomer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom DoulosDirector of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga EdelsteinCo-founder of UrbanYou
Find out the way to prepare for Freshdesk data migration
Prepare for Freshdesk data migration by checking an in-depth step-by-step guide
Frequently Asked Questions
Plan ahead for a smooth migration from Zoho Desk to Freshdesk. Choose a suitable date and create a checklist to turn off Zoho Desk features and configure Freshdesk. Monitor the migration process closely and review the reports and results after your data has been successfully migrated. For a more detailed guide, refer to the Freshdesk Data Migration Checklist.
The time it takes to migrate from Zoho Desk to Freshdesk will depend on factors such as the number of migrated records and attachments, as well as the API limits set by your accounts. We suggest increasing your API limits to help speed up the process.
Help Desk Migration allows you automatedly transfer from Zoho Desk to Freshdesk the following records:
- tickets with attachments, private and public notes, and custom fields
- groups
- agents
- contacts
- organizations
- organization custom fields
- contact custom fields
- Created_at, Updated_at, and Closed_at
- knowledge base articles with folders and categories
- knowledge base attachments
- knowledge base tags
- knowledge base inline images
We keep your data safe by regularly monitoring it, hosting it on AWS, and taking measures like network security and disaster recovery. Our services comply with data protection standards like ISO/IEC, GDPR, and PCI DSS. To learn more, check our security policy.
To migrate your data from Zoho Desk to Freshdesk, you have two options: start with the Free Demo Migration or schedule the Full Data Migration on a date that has minimal impact on your workflow. Our team recommends selecting a suitable date to ensure a smoother migration process.
It's important to note that you have 30 days to initiate the Full Data Migration after completing the Demo Migration; otherwise, your migration project will be archived.
To ensure a smooth data transfer, ensure the required data and settings are configured in both Zoho Desk and Freshdesk before initiating the migration process. Here are the steps to prepare for the migration:
- Add matching custom fields on Freshdesk
- Create the same agent profiles as in Zoho Desk
- Generate an API key for Freshdesk
- Collect access credentials for Zoho Desk as email address and password
- Compare any similarities or differences between your source and target platforms
We offer different support packages to assist you with your migration from Zoho Desk to Freshdesk. You can choose from our Standard, Premium, and Signature plans or opt for our Concierge Migration Service, where our team takes care of your entire migration process. Additionally, you can check out our Help Center for answers to any questions.
Complete Zoho Desk to Freshdesk Import in a Couple Clicks
Export your data from Zoho Desk to Freshdesk with ease with no confusing from what truly matters — resolving your customers’ concerns. Help Desk Migration app takes on all the work behind the scenes while you simply enjoy respond to your clients questions your new platform.
Get more helpful insights about data import
Want to get more? Our knowledge base is constantly updating information on customer service advancement and help desk platforms import. Check it out!
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