Secure Zendesk to Intercom data migration services
Encrypted dialogues, secured servers, modern authorization approaches
Automated approach, no time-out, reduced workflow drops
Bargain pricing to deliver an opportunity + rate balance
Customers among different niches choose us
Data migration timeline: 1-2 weeks
Preparation
Project and Requirements Evaluation
Begin your transfer by evaluating Source data, modus operandi, and integrations. Evaluate data filtering and field alignment to the Target. Make a transition strategy, involving the agenda and support reps training.
Security and Compliance Review
Ensure data complies with security protocols. Establish permissions and access settings to protect the transfer.
Migration
Data Mapping and Customization
Map data fields amid the Source and Target. Settle on automated custom settings from the list or ask for unique personalization for the record replication.
Demo Migration
Carry out a free trial Demo to understand how the replication app functions. Check outcomes and alter mapping as required.
Data Verification
Review all migrated records in the Target is correct, fully captured, and properly structured.
Full Data Migration
Transmit all chosen records, encompassing tickets, contacts, attachments, and related data.
Delta Migration
Net any fresh or updated records that tweaked for the time of the Full data movement.
Interval Migration*
Data transmit can be halted and continued to cohere your outline, with no downtime. You can stop up to five instances for five days per pause, organized by our sales crew during business hours.
Post-Migration Phase
Go Live
Launch the Target for all agents. Disable the Source if required and ensure data backups.
What Entities Can You Import from Zendesk to Intercom ?
With our Migration tool, you can conveniently import and export massive portions of varied records types to or from Zendesk to Intercom. Check out the details of entities you can import or export applying automation by yourself from tech support team.
Do you require distinguishing Zendesk to Intercom import or export requirements?
Let's discuss your requirements for a nonstandard data import.
| Zendesk objects | Intercom objects | |
|---|---|---|
| Help desk | ||
| Groups | Teams | |
| Agents | Admins | |
| Organizations | Companies | |
| Customers | Users and leads | |
| Tickets | Conversations | |
| Knowledge Base | ||
| Categories | Collections | |
| Sections | Sections | |
| Articles | Articles | |
Why transmit with Help Desk Migration?
-
Without downtime
Shift data effortlessly - maintain workflows running smoothly and serve customers without delays. -
Enhanced efficiency
Effortlessly shift data and configure predefined and tailored fields with the out-of-box Migration Wizard. -
Streamlined ticket transfer
The Migration Wizard migrates tickets and all connected data, maintaining the data structure intact on the Target. -
Dedicated support service
Our support team is prepared to help you through chat, email, or phone. -
Comprehensive transfer strategy
Our migration experts will establish a detailed plan for data import, guaranteeing a hassle-free process and protected data. -
Flexible customizations
Pick automated options or ask for specific adjustments, and we'll ensure your data is preserved.
How Zendesk to Intercom Data Migration Performs
You can carry out records migration in a few simple actions, using our automated migration app. However, if you have special demands or a non-standard data structure, feel free to go with a custom route.
Connect platforms
Connect your source and target platforms
Map and match data
Specify how your data should be transferred
Test-drive
Start a Demo to access the replication tool and its results
Full Data Migration
Start or plan your data transition
Advance Your Zendesk to Intercom Import
with These Options
Share a smooth data transmition experience that reconciles your business needs. The Help Desk Migration service brings features to help you to accomplish your support service records migration in the painless approach.
-
Transfer knowledge base articles translations
Get your multilingual knowledge base articles to your desired help desk app easily! Take advantage of our “Migrate content translations” opportunity and import translated versions of each article automatedly.
-
Skip attachments
Does your desired support service platform provide definite data storage? Omit attachments, specially if your current support data loses none of its value without them. The data import time will go down remarkably.
-
Add a additional tag to the exported tickets
Are you going to work a current help desk tool during data export? To exclude mess, add extra tags to the imported tickets to identify them from the existing ones.
-
Import inline images as attachments
Import the images fixed into tickets as attachments. The data migration time might take more time, but the images will never disappear along with the current a destination help desk system.
-
Take a look our Demo with custom records by copying 20 entities
If you require to check how particular entities look like in the desired support service platform, schedule this free custom Demo and pick 20 entities for a test.
-
Migrate newest records first
Choose this feature to transfer your most recent records in a chronological flow, from most recent to oldest. This custom capability is applicable to Full Migrations.
-
Migrate side conversations
Transfer effortlessly your ticket side conversations while moving from Zendesk. During the data migration, these conversations will be imported as private comments into your new helpdesk.
-
Migrate call recordings
You may need support service call recordings for teaching your customer service reps. Our tool allows you import or export them to the expected support service platform as attachments.
Don’t greenlight data migration to mislead you from your tasks
Whether you’re migrating from Zendesk to Intercom, use our automated migration solution. It will permit you to migrate all your data to a future platform in just a couple of clicks. Thus, you will be able to have your import or export done in a timely fashion without putting pivotal tasks on the shelf.
Data import and export meets security standards
The Migration Wizard will includes measure for ensuring your data security during all phases of the migration process. To confirm the maximal protection of your data whether they are in import or at rest, we use tried runthrough. These contain conducting constant security analysis, retaining our servers safe, complying with different regulations, and more.
Go with the migration app that clients recommend
With thousands of outstanding data imports done by our service, Help Desk migration service has earned plenty of service-connected awards and inspiring feedback. Besides, we don’t stop there. We proceed to get better our solution and move forward novel capacity to cover we’re involving most of your import and export inquirements.
Enjoy intuitive mapping to handle all your needs
Rescue yourself from the challenging task of adding wanted record types or data entities throughout Zendesk to Intercom migration. Our service greenlights you map fields and modify your data import and export. You sustain the system of your records with minimal effort.
Pick a appropriate time for data import
Pick the most appropriate time to initiate the help desk migration workflow. Start by migrating historical records and then set up the Delta migration option to move your most recently changed tickets. Then, relax and let our platform handle the rest.
Work with a support team you can fully depend on
Don't fret about trying to cope with hardships just as running your Supported Platform data migration. Our customer service pros is ready to assist you with any issues. With years of accomplished data import and export mastery, they can fix any issue joined with your help desk data import or even offer help throughout the entire migration.
Your Help Desk Data Import or Export is the Whole Way Long
Help Desk Migration service provides endless import features with no compromising on safety. We regularly check all servers and make advancements, so that your business data is safe according to the fresh standards.
We use a rigid two-factor access policy
Help Desk Migration Wizard shields your information from unwanted getting access with two-factor access. What’s more, only your company representatives with admin rights can import your Zendesk records. United, these security measures prevent the dangers of information leak.
Three-layer business data security
We ensure 3 levels of records security: physical (we take care of our data hosting facilities against physical and logical intrusion), network (we protect our networks against digital attacks), and app (we secure your business data within our data migration service against prohibited log in).
We follow protection principles
Help Desk Migration service fulfills to upmost security principles, providing utmost greatest security for your records. We are compliant with HIPAA, CCPA, PCI DSS Level 1, GDPR, and other key data safety principles. And our extended compliance set is getting expanded.
How much does Zendesk to Intercom data migration cost?
How much will you need to invest in the switch from Zendesk to Intercom? The price will mostly lean on the business data volume you need to move, the complexity of your requirements, and the features you’ll choose or customizations you’ll request. Set a Free Demo to test the Migration Wizard work and find out how much your data switch will cost.
Run a Demo to get the priceFeedback motivates us upgrade our tool: Several words from our clients
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier Escorbiac Supervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle Viani Associate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola Mustone Woo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut Birzu Operations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve Milligan Associate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabe The Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew Cassano Customer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom Doulos Director of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga Edelstein Co-founder of UrbanYou
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier Escorbiac Supervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle Viani Associate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola Mustone Woo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut Birzu Operations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve Milligan Associate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabe The Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew Cassano Customer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom Doulos Director of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga Edelstein Co-founder of UrbanYou
Find out the way to prepare for Intercom data migration
Prepare for Intercom data migration by checking an in-depth step-by-step guide
Frequently Asked Questions
To prepare your Zendesk account for migration, take the time to assess and refine your data. Once ready, schedule the migration, create a checklist for configuring settings, disable the source tool, and set up Intercom to match your requirements. From there, kickstart the data transfer and ensure smooth migration by verifying IDs along the way.
Before making the move to Intercom, there are a couple of things to take care of. Start by creating your teammates and teams on Intercom, just like you did on Zendesk. Additionally, don't forget to disable notifications and set up custom fields for conversations. Following these steps will guarantee a seamless transition to Intercom. Check the Intercom Data Migration Checklist for more information.
The duration of the migration from Zendesk to Intercom may vary based on factors such as the volume of data and attachments being transferred and the API limits set for your Zendesk and Intercom accounts. It's worth noting that higher API limits can lead to a speedier migration.
While migrating from Zendesk to Intercom, a few specific data elements can't be transferred. These include inline images, knowledge base attachments, CC in tickets, and "Created at" dates for tickets and comments. However, aside from these limitations, you have the freedom to transfer as much help desk and knowledge base data as you need to Intercom. So, rest assured, you can smoothly transition most of your valuable information.
Help Desk Migration has an amazing Free Demo Migration that brings immense value. With this feature, you can effortlessly test the migration and get a sneak peek of the results beforehand. During the demo, our Migration Wizard smoothly transfers a sample of 20 random conversations and articles to Intercom. But wait, there's more! You also have the option to go for a Custom Demo, where you can specify the exact conversation and article IDs you want to migrate.
Your Zendesk data remains completely intact even after a successful migration to Intercom. Rest assured, the migration won't make any changes or deletions to your valuable Zendesk account data. It stays exactly as it is!
The Migration Wizard keeps you in the loop with live progress updates, ensuring you stay informed about the number of imported records. On top of that, rest assured that email notifications will be sent your way once your Free Demo or Full Data Migration wraps up.
Full Zendesk to Intercom Migration in Several Clicks
Export your business records from Zendesk to Intercom painlessly without confusing from what truly matters — working out your clients’ concerns. Help Desk Migration solution takes on all the work behind the scenes when you simply enjoy working with your selected platform.
Get more tips and tricks about data import and export
Interested to learn more? Our blog is full of information on support service advancement and help desk platforms migration. Take a look at it!
Pricing Overview of 7 Help Desk Solutions: Which Works Best for You?
Raise your hand if you’ve thought about Zendesk pricing recently? Are you looking ...
ServiceNow Alternative: Choosing ITSM Help Desk That’s Right for You
Why should you look for ServiceNow alternatives? We all agree that smooth IT ...
The Best Customer Service Software Solutions 2024
It makes typing a single query into the Google search engine to get ...