TOPdesk to Zendesk
migration serviceHelp Desk Migration partner of Zendesk

Smooth, no special expertise or coding required. A complete TOPdesk to Zendesk data migration tool.

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Your best tool for TOPdesk to Zendesk data migration

No need to create a script, nor do you need a programming team. Just perform your platform to platform switch in a couple of easy steps.
Save on resources
Skip the platform analysis and tool development processes. Simply pick the records you need to move and set off with the transition immediately.
Simple migration
No tech knowledge or skill needed. Just select what data will go to the target solution and see the magic happening.
Record completion
Move your help desk records in full to make certain that no ticket is missing essential customer support details.
Automated migration

Scared that you’ll need special skills to migrate your customer service data? Worry not as we ensured that our tool interface accessible as possible.

Attach the help desks, choose records, click ok, and you’re done!

From sender information to phone number connection, your entire database will keep their prior connections untouched.

You don’t have to worry that a part of the records will be lost and service quality will degrade. Everything will be waiting for you how you left it.

Security is priority

Information is everything which is why we created a tool that will keep your customer records untouched.

Neither hackers will have access to your accounts nor physical disasters will impact your data anyhow.

Record mapping

Pick data that will be migrated by using our pre-installed data viewer.

From contacts to tickets to help center solutions, it will be possible to select anything you might ever need.

Simple & effective

In just a couple of buttons to press you will be able to choose the data arrangement, when it starts, and how.

Our developers took customer experience as a priority and ensured that you will be able to use the system to its fullest.

Customer service first

Except producing great customer service, we always aim to improve our customer service.

As a team, we want you to experience friendly and helpful service, which is why we are continuously making great strides to increase the core experience.


Reasons to use Help Desk Migration to switch from TOPdesk to Zendesk

Castle gates

Strong privacy of your information

The migration is done over a secure connection, and all your credentials will immediately be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to migrate your support service to a new helpdesk without involving the IT department.

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard as well as custom fields, thus letting you make sure that the data end up being in the right destinations in Zendesk.

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Retained relation between object and people

When migrating your data from TOPdesk to Zendesk we preserve all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from TOPdesk to Zendesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from TOPdesk to Zendesk work

  • Prepare

    Start off by preparing Agent profiles and all necessary custom fields in the new help desk. Now, begin migrating your data from TOPdesk to Zendesk.

  • Connect TOPdesk

    Fill out the form with requested credentials to allow our data migration tool to access information from your current help desk.

  • Repeat the same action to integrate our service with the new help desk and thus make it possible to import the data.

  • Choose objects

    Select the data you want to migrate and set the ticket fields mapping, so the data could be transferred based upon your needs.

  • Migrate limited amount of data

    Try out our Free Demo Migration to check how the records migrate. You will be able to browse 20 tickets in your new help desk in a few minutes!

  • Migrate to Zendesk all data

    When everything's tested, determine a quiet time with the minimal load on the support staff and begin migrating from TOPdesk to Zendesk.

Your data is in good hands

We take the protection of your data seriously, so we utilize, as well as develop our own, best practices and strategies to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

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Migrate the data all by yourself

See yourself that transferring from one help desk to another is easy even if you're not computer savvy.
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Let a specialist run your Zendesk import

Our staff would be more than happy to run a personalized migration in case you have specific requirements.
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