TOPdesk to Freshdesk data migration done easily
Encoded dialogues, secured servers, advanced authorization approaches
Automated approach, zero time-out, excluded workflow drops
Bargain pricing to guarantee a feature + rate balance
Customers among many niches prefer us
Data migration timeline: 1-2 weeks
Preparation
Project and Requirements Evaluation
Begin your migration by determining Source records, modus operandi, and apps. Evaluate data filtering and field mapping to the Target. Create a movement strategy, involving the schedule and support reps coaching.
Security and Compliance Review
Verify data complies with security requirements. Configure permissions and access settings to secure the transition.
Migration
Data Mapping and Customization
Align data fields among your Source and Target. Settle on pre-built custom features from the list or request certain personalization for the record replication.
Demo Migration
Perform a free trial Demo to understand how the migration app works. Examine outcomes and adjust settings as required.
Data Verification
Review all transferred records in the Target is precise, fully captured, and appropriately structured.
Full Data Migration
Shift all required records, including tickets, contacts, attachments, and linked information.
Delta Migration
Net any newest or updated records that changed for the time of the Full data transfer.
Interval Migration*
Data replication can be interrupted and continued to fit your outline, with zero interruption. You can stop up to five instances for five days each, managed by our sales team during operating hours.
Post-Migration Phase
Go Live
Deploy the Target for all users. Turn off the Source if needed and ensure data backups.
What Sorts of Entities Can You Import from TOPdesk to Freshdesk ?
With Help Desk Migration tool, you can without trouble migrate massive volumes of diverse records types to or from TOPdesk to Freshdesk. Review the selection of entities you can import or export making use of automated service without extra guidance from tech support team.
Do you require particular TOPdesk to Freshdesk import or export inquirements?
Let's discuss your requirements for a nonstandard data migration.
| TOPdesk entities | Freshdesk entities | |
|---|---|---|
| Help desk | ||
| Operator groups | Groups | |
| Operators | Agents | |
| Branches | Companies | |
| Persons | Contacts | |
| Incidents | Tickets | |
| Knowledge Base | ||
| Categories | Categories | |
| Items | Folders | |
| Article Items | Articles | |
Why transmit with Help Desk Migration?
Without downtime
Shift data without interruption - ensure workflows on track and serve customers without delays.Increased efficiency
Easily shift data and arrange default and tailored fields with the out-of-box Migration Wizard.Organized ticket retrieval
The Migration Wizard transfers tickets and all connected data, preserving the data structure unaffected on the Target.Personalized support
Our support reps is ready to support you by means of chat, email, or phone.Thorough migration strategy
Our migration experts will establish a well-defined plan for data import, securing a hassle-free process and secure records.Flexible customizations
Pick pre-designed options or inquire about customization, and we'll confirm your data is preserved.
How TOPdesk to Freshdesk Data Migration Works
You can run records migration in five simple steps, applying our automated migration app. However, if you have unique demands or a non-standard data structure, feel free to go with a custom approach.
Connect platforms
Connect your source and target platforms
Map and match data
Specify how your data should be transferred
Test-drive
Start a Demo to access the replication tool and its results
Full Data Migration
Start or plan your data transition
Elevate Your TOPdesk to Freshdesk Import
with These Opportunities
Receive a smooth data transmition experience that aligns your business requirements. The Help Desk Migration service delivers features to help you to achieve your customer service records transfer in the secure and automated approach.
Omit attachments
Does your future help desk solution enable compact data storage? Skip attachments, specially if your current support data loses none of its value without them. The migration time will go down remarkably.
Create a extra tag to the exported tickets
Choose extra tags to the imported tickets — this way, you won’t misinterpret them with those existing. You may further sort the tickets by assigning tags like ‘lost,’ ‘closed,’ or ‘stop replying.’
Migrate inline images as attachments
Don’t want to lose images fixed into the tickets? You can migrate them to the targeted customer service tool as attachments.
Give a try to our Demo with custom records by migrating 20 entities
Don't waste your time on guessing. Make certain you comprehend exactly how the entities look like at the end of you’ve moved them. Our Demo with custom data lets you appoint 20 entities for a test import.
Import newest records first
Choose this feature to import your newest records in a chronological flow, from most recent to oldest. This automated capability is exclusive to Full Migrations.
Don’t greenlight data migration to distract you from your work
Our automated migration service provides a productive tool, whether you’re importing your customer support operations from TOPdesk to Freshdesk. With just a few clicks, your help desk will be ready to work on a future solution — no need to tolerate any delay!
Data import and export meets security standards
Our Migration Wizard covers your customer service data is safe throughout the import process. We maintain supreme business records protection applying proven modes, including regulatory compliance, suitable server safekeeping, and frequent security tests.
Go with the migration app that clients love
Lots of efficient data import and exports and countless awards and approving mentions can assure the high quality of our migration service. What’s more, we keep developing our feature list. Because our mission is to take in nearly all of your data migration needs, we continue refining our app and regularly strengthen it with fresh features.
Use comprehensive mapping to handle your most complex needs
Help Desk Migration app will set you free from copypasting business data or creating absent fields along TOPdesk to Freshdesk migration. So you can map standard and custom data fields, apart from that tweak your data import right in our migration service. This will sustain the starting structure of your data effortlessly on your side.
Pick a appropriate time for data import
Begin by the help desk migration anytime it fits into your schedule. Besides, our Delta option will let you to export the most recently changed data after the historical records was imported. Then, relax and let our importing tool take care of the rest.
Communicate our tech-savvy support team
Are you fighting challenges with your Supported Platform data import? Let Help Desk Migration customer service agents look at your obstacle. With years of well-done data import and export experience, they can fix any task associated with your help desk data import or even offer assistance along the entire data import.
Your Help Desk Data Import or Export is Secured at Each and Every Phase
Help Desk Migration solution offers endless migration features without damaging on safety. We commit to the latest recommendations, set regular advancements, and consistently test all facilities.
We enforce a rigid two-factor authentication policy
Help Desk Migration Wizard takes advantage of two-factor authentication. Additionally, users can only migrate TOPdesk data if they got admin rights. With these safety functions in order, you won’t have to worry about information leakage.
We employ 3-layer
Help Desk Migration ensures three levels of business records security. At the physical level, we safeguard our hosting facilities from logical and physical intrusion. At the app layer, we exclude any unsanctioned entry to your data on our platform. And, finally, on the network level, we protect our networks against cyber harm.
Fulfill safety regulations
Help Desk Migration service fulfills to leading security fundamentals, providing maximum security for your records. We are compliant with HIPAA, CCPA, PCI DSS Level 1, GDPR, and other essential data security principles. And our extended compliance list is getting large.
What is the cost of your TOPdesk to Freshdesk data migration?
And now to the burning question. How much will it cost to switch from TOPdesk to Freshdesk? The price will mostly depend on the business data volume you want to move, the complexity of your requirements, and the features you’ll choose or customizations you’ll inquire. Set a Free Demo to check the Migration Wizard work and figure out how much your data switch will cost.
Run a Demo to get the priceReviews motivates us level up our service: Several thoughts from Help Desk Migration clients
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier EscorbiacSupervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle VianiAssociate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola MustoneWoo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut BirzuOperations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve MilliganAssociate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabeThe Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew CassanoCustomer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom DoulosDirector of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga EdelsteinCo-founder of UrbanYou
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier EscorbiacSupervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle VianiAssociate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola MustoneWoo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut BirzuOperations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve MilliganAssociate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabeThe Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew CassanoCustomer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom DoulosDirector of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga EdelsteinCo-founder of UrbanYou
Complete TOPdesk to Freshdesk Migration in Several Clicks
Export your business data from TOPdesk to Freshdesk with no bother with no confusing from what actually matters — resolving your customers’ issues. Our app takes on all the work behind the scenes whilst you simply enjoy applying your new platform.
Get more information about data import and export
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