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TOPdesk to Freshdesk
migration serviceHelp Desk Migration partner of Freshdesk

Trouble-free , no special expertise or programming required. A complete TOPdesk to Freshdesk data migration tool.

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The best TOPdesk to Freshdesk tool made for you

There’s no need to create a script, nor do you need a programming team. Just perform your platform to platform switch in a couple of simple steps.
Save on your time and money
Skip complex data audit and tool development processes. Simply choose the records you need to move and start the transition right away.
Simple migration
No tech knowledge or skill required. Just select what data will go to the target system and see the magic happening.
Data completion
Move your help desk info in full to make certain that no ticket is missing vital customer service details.
Automated tool

Worried that you’ll have to use special skills to migrate your info? Worry not as we ensured that our tool is as easy to use as possible.

Attach the help desks, choose data, click ok, and the migration is ready!

Data dependency

Your customer data comes unite and we mean it.

Each email, every ticket, and every customer profile will arrive complete with its attachments, contact connections, and interaction archive.

Data protected

Your customer data is behind thick walls. Not even all our team members have see your passwords or records.

You can rest assured that with HDM no hacker attacks will take place.

You control the process

Manage your information with our internal data mapper. Choose what goes where, set priorities, and even discard the stuff you need, all with our Migration Wizard.

Guided migration

If this is your first migration, there’s no need to be concerned. Useful and simplified on-screen instructions will help you migrate your information accurately.

You don’t need to worry that you’ll be overwhelmed with terms and tech jargon.

Customer service as priority

As a migration service supplier, we aim to propose the best possible migration tool. Nevertheless, our prime concern is customer service.

As evident by our many five-star user reviews on G2, we want you to have the enjoyable experience.


Why you should use Help Desk Migration to switch from TOPdesk to Freshdesk

Castle gates

Strong privacy of your records

The migration is carried out over a secure connection, and all your credentials will immediately be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to migrate your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and even custom fields , thus helping you to make sure that the data end up in the right destinations in Freshdesk.

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Retained connection between object and people

When migrating your records from TOPdesk to Freshdesk we maintain all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from TOPdesk to Freshdesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from TOPdesk to Freshdesk work

  • Get ready

    Start with preparing Agent profiles and all necessary custom fields in the new help desk. Now, begin the process of migrating your data from TOPdesk to Freshdesk.

  • Connect TOPdesk

    Fill out the form with required credentials to permit our data migration tool to retrieve information from your current help desk.

  • Do the same action to connect our service with the new help desk and thereby make it possible to import the information.

  • Choose objects

    Choose the information you want to migrate and set the ticket fields mapping, so the data could be transferred in line with your needs

  • Migrate small amount of data

    Try our Free Demo Migration to see how the information migrate. You will be able to browse 20 tickets in your new help desk in a few minutes!

  • Migrate to Freshdesk everything

    When everything's validated, choose a quiet time with the minimal load on the support staff and start migrating from TOPdesk to Freshdesk.

Your data is in good hands

We take the safety of your data seriously, so we utilize, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert run your Freshdesk import

Our team would be more than happy to run a personalized migration in case you have particular needs.
Get a price estimation

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