Effortless ServiceNow to Freshdesk data migration services
Encrypted communications, safe servers, latest authorization approaches
Automated process, no time-out, no workflow pauses
Reasonable pricing to guarantee an opportunity + rate balance
Customers across many sectors choose us
Data migration timeline: 1-2 weeks
Preparation
Project and Requirements Evaluation
Start your transfer by determining Source records, modus operandi, and applications. Examine data cleansing and field matching to the Target. Formulate a transition plan, including the framework and user training.
Security and Compliance Review
Ensure data complies with security requirements. Set permissions and access settings to safeguard the replication.
Migration
Data Mapping and Customization
Map data fields among your Source and Target. Decide on in-built custom capabilities from the menu or discuss certain personalization for the record migration.
Demo Migration
Initiate a trial Demo to check how the transmit app performs. Spot outcomes and adapt mapping as required.
Data Verification
Confirm all migrated records in the Target is accurate, fully captured, and adequately organized.
Full Data Migration
Migrate all required records, embracing tickets, contacts, attachments, and linked records.
Delta Migration
Capture any newest or updated records that tweaked for the time of the Full data replication.
Interval Migration*
Data migration can be interrupted and restarted to align with your timeline, with no service disruption. You can halt up to five instances for a duration of five days each, managed by our sales crew during work hours.
Post-Migration Phase
Go Live
Launch the Target for all agents. Turn off the Source if required and preserve data backups.
What Entities Can You Import from ServiceNow to Freshdesk ?
With our Migration Wizard, you can with ease import and export significant piles of varying records entities to or from ServiceNow to Freshdesk. Examine the set of records you can migrate incorporating automation service without extra help from tech support agents.
Do you want specific ServiceNow to Freshdesk import needs?
Let us know you need a custom data migration.
| ServiceNow objects | Freshdesk objects | |
|---|---|---|
| Help desk | ||
| Groups | Groups | |
| Users(admins) | Agents | |
| Companies | Companies | |
| Users | Contacts | |
| Incidents | Tickets | |
| Knowledge Base | ||
| Knowledge bases | Categories | |
| Categories | Folders | |
| Articles | Articles | |
Why migrate with Help Desk Migration?
Zero downtime
Move data without interruption - keep workflows on track and aid customers seamlessly.Enhanced efficiency
Effortlessly migrate data and arrange predefined and personalized fields with the smart Migration Wizard.Streamlined ticket transfer
The Migration Wizard transmits tickets and all related data, keeping the data structure unaffected on the Target.Dedicated support service
Our support team is prepared to support you via chat, email, or phone.Comprehensive transfer framework
Our team will create a well-defined plan for data import, ensuring a hassle-free process and reliable records.Pre-built options and customizations
Opt for pre-designed options or inquire about specific adjustments, and we'll confirm your data is on point.
How ServiceNow to Freshdesk Data Migration Performs
You can do records import in a few simple actions, with our automated migration solution. However, if you have distinct needs or a non-standard data structure, feel free to go with a custom way.
Connect platforms
Connect your source and target platforms
Map and match data
Specify how your data should be transferred
Test-drive
Start a Demo to access the replication tool and its results
Full Data Migration
Start or plan your data transition
Boost Your ServiceNow to Freshdesk Move
with These Opportunities
Get a tailored data transfer experience that aligns your business objectives. The Help Desk Migration service provides functions to aid you to accomplish your support service records migration in the smooth way.
Skip attachments
Does your new help desk solution enable limited data storage? Leave behind attachments, particularly if your existing customer support records drop none of its value without them. The data import time will trim remarkably.
Add a extra tag to the imported tickets
Are you going to run a current help desk tool during data import? To lessen chaos, use tags to the imported tickets to highlight them from the existing ones.
Give a try to our Demo with custom records by exporting 20 entities
If you expect to look at how certain entities settle in the future help desk platform, start this free custom Demo and hand-pick 20 entities for a test.
Don’t greenlight data migration to throw off you from your goals
Whether you’re moving from ServiceNow to Freshdesk, call into play our automated migration solution. It will allow you to import or export all your data to a desired help desk in just a couple of clicks. Thus, you will get your import completed in a timely manner without putting pivotal processes on the shelf.
Data migration with confidence
Our Migration Wizard covers your customer service data is safe throughout the import or export process. We keep utmost records safety using established practices, added to regulatory compliance, proper server safeguarding, and regular security analysis.
Select the migration service that clients recommend
With thousands of successful data exports under our belt, Help Desk migration service has obtained numerous service-associated awards and favorable feedback. On top of that, we don’t stop there. Because our purpose is to involve nearly all of your migration requests, we remain advancing our app and constantly increase it with useful options.
Enjoy intuitive mapping to deal with your most complex needs
Our service will set you free from copy pasting business data or adding not included record types amidst ServiceNow to Freshdesk migration. So now you can map regular and custom-made fields, apart from that modify your data import and export right in our migration service. This will sustain the native structure of your data effortlessly on your part.
Choose a convenient time for data import
Get going by the help desk data import anytime it fits into your business processes. What’s more, Help Desk Migration Delta migration opportunity will let you to export the freshly changed data once the historical business data was moved. Then, relax and let our platform make the rest.
Talk to our tech-savvy support pros
Don't fret about encountering issues whilst performing your Supported Platform data migration. Allow our customer service representatives look at your obstacle. With plenty of well-done data import and export expertise, they can sort out any task linked with your help desk migration or even present help during the total record migration.
Your Help Desk Data Import or Export is the Whole Way Long
Help Desk Migration service offers endless migration functions with no damaging on safety. We properly examine all servers and make advancements, so that your data is shielded based on the fresh requirements.
We use a stringent two-factor authentication policy
Our Migration Wizard takes advantage of two-factor authentication. Additionally, your agents can only import from ServiceNow records if they have admin access. With these safety measures in place, you won’t have to worry about data leakage.
Three-layer data safety
Help Desk Migration comes with three levels of data safety. At the physical layer, we defense our hosting equipment from any breach. At the app level, we block any illegal entry to your records on our service. And, finally, on the network layer, we protect our networks from digital abuse.
Compliance with safety levels
We take care of your business data based on all major security principles. Our Help Desk Migration service possesses an comprehensive list of compliance, and we continue expanding it. Nowadays, we meet the demands and requirements of GDPR, CCPA, HIPAA, PCI (Level 1), and other data protection standards.
How much does ServiceNow to Freshdesk data migration cost?
How much will you need to invest in the switch from ServiceNow to Freshdesk? The price will mostly lean on the records volume you require to transfer, the complexity of your demands, and the options you’ll select or customizations you’ll ask for. Run a Free Demo to check the Migration Wizard performance and figure out how much your data switch will cost.
Run a Demo to get the priceFeedback inspires us level up our tool: Few words from Help Desk Migration clients
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier EscorbiacSupervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle VianiAssociate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola MustoneWoo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut BirzuOperations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve MilliganAssociate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabeThe Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew CassanoCustomer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom DoulosDirector of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga EdelsteinCo-founder of UrbanYou
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier EscorbiacSupervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle VianiAssociate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola MustoneWoo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut BirzuOperations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve MilliganAssociate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabeThe Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew CassanoCustomer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom DoulosDirector of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga EdelsteinCo-founder of UrbanYou
Find out the way to prepare for Freshdesk data migration
Prepare for Freshdesk data migration by checking an in-depth step-by-step guide
Frequently Asked Questions
If you plan to migrate to Freshdesk, here are some steps you can follow. Start by reviewing your ServiceNow data and removing duplicates. Turn off triggers and automation in Freshdesk. Then, create an account in the Migration Wizard and connect your Source and Target platforms. Select the objects you want to migrate and map the fields to avoid problems. Finally, run the migration and download the reports when it's done.
Review the following checklists for more detailed guidance:
The time to complete a ServiceNow to Freshdesk migration will depend on the data volume of your existing ServiceNow system, the size of attachments, and the API limits of both Source and Target platforms. Higher API limits enable faster migration.
With Help Desk Migration, you can automatedly move from ServiceNow to Freshdesk such records: tickets, groups, agents, contacts, companies, ticket attachments, ticket private and public notes, ticket custom fields, Created_at, Updated_at, Closed_at, knowledge base articles with folders and categories, knowledge base attachments, knowledge base tags, and inline images.
Note: During a migration from ServiceNow to Zendesk, problems and changes are not transferred by default. If you need a customized migration, set up a Demo Migration and contact our support team.
Our top priority is the safety and security of your data. We employ measures, including constant monitoring, AWS hosting, network security, disaster recovery, and security audits, to ensure your data is secure. Our services meet data protection standards, such as ISO/IEC, GDPR, and PCI DSS. For further information, refer to our security policy.
You don’t need technical knowledge to migrate data from ServiceNow to Freshdesk. With the help of our Migration Wizard, you can quickly and easily configure and complete your migration. The onboarding process is intuitive and provides step-by-step guidance to ensure a hassle-free experience.
To ensure a smooth migration, prepare the data and settings in Help Scout and Freshdesk. This includes verifying the accuracy of the data. To prepare for the transfer, you should follow these steps:
- create the corresponding custom fields on Freshdesk
- add the same agent profiles
- generate API keys for Freshdesk
- collect the access credentials for ServiceNow (URL, email, and password)
- define any similarities or differences between the two platforms
You can ensure continuous customer support while importing data with Help Desk Migration. After completing the Full Migration, you can perform a Delta Migration to import only new or updated records, avoiding duplication.
Full ServiceNow to Freshdesk Migration in a Couple Clicks
Migrate your business data from ServiceNow to Freshdesk smoothly without disturbing from what truly matters — fixing your clients’ concerns. Help Desk Migration solution carries out all the work behind the scenes whilst you simply enjoy running customer service your selected platform.
More information about data import
Willing to know more about help desk business data import and customer service advancement? Look at our knowledge base.
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