Fast & safe Kustomer to Freshdesk data migration service
Encrypted chats, secure servers, newest authorization mechanisms
Automated approach, no operations downtime, no workflow pauses
Fair charging to ensure a function + cost balance
Companies across various verticals prefer us
Data migration timeline: 1-2 weeks
Preparation
Project and Requirements Evaluation
Begin your transition by assessing Source records, operations, and applications. Evaluate data cleaning and field matching to the Target. Make a transition approach, that encompasses the outline and customer service reps coaching.
Security and Compliance Review
Ensure data adheres to security standards. Set permissions and access controls to safeguard the transition.
Migration
Data Mapping and Customization
Map records fields between your Source and Target. Choose in-built custom capabilities from the set or discuss certain tailoring for the record transmit.
Demo Migration
Run a free test Demo to see how the transfer service performs. Examine outcomes and adapt mapping as you wish.
Data Verification
Verify all transmitted data in the Target is accurate, complete, and adequately structured.
Full Data Migration
Transmit all selected data, covering tickets, contacts, attachments, and associated records.
Delta Migration
Net any new or updated data that altered during the Full data replication.
Interval Migration*
Data transmit can be paused and resumed to match your timeline, with no service disruption. You can stop up to five instances for a duration of five days each, managed by our sales crew during work hours.
Post-Migration Phase
Go Live
Launch the Target for all customer service agents. Decommission the Source if necessary and save data backups.
What Records Can You Migrate from Kustomer to Freshdesk ?
With our Migration app, you can easily import or export large piles of diverse records entities to or from Kustomer to Freshdesk. Check out the list of data entities you can import or export using automation service without extra guidance from tech support agents.
Do you need especial Kustomer to Freshdesk migration needs?
Let's discuss your specific needs for a personalized data migration.
| Kustomer objects | Freshdesk objects | |
|---|---|---|
| Help desk | ||
| Teams | Groups | |
| Users | Agents | |
| Companies | Companies | |
| Customers | Contacts | |
| Conversations | Tickets | |
| Knowledge Base | ||
| Categories | Categories | |
| Subcategories | Folders | |
| Articles | Articles | |
Why transmit with Help Desk Migration?
Without downtime
Transfer records seamlessly - keep workflows operational and assist customers without hassle.Enhanced efficiency
Effortlessly move data and map standard and personalized fields with the intelligent Migration Wizard.Streamlined ticket migration
The Migration Wizard shifts tickets and all linked records, keeping the data structure unchanged on the Target.Dedicated support service
Our support team is equipped to assist you via chat, email, or phone.Comprehensive movement planning
Our migration experts will formulate a clear plan for data import, ensuring a smooth process and reliable records.Flexible customizations
Select pre-built options or request personalization, and we'll guarantee your data is correct.
How Does Kustomer to Freshdesk Data Migration Perform?
You can do records import in a few simple actions, with our automated migration solution. However, if you have special needs or a special data structure, feel free to go with a custom mode.
Connect platforms
Connect your source and target platforms
Map and match data
Specify how your data should be transferred
Test-drive
Start a Demo to access the replication tool and its results
Full Data Migration
Start or plan your data transition
Advance Your Kustomer to Freshdesk Export
with These Functions
Get a automated data replication experience that meets your company’s objectives. The Help Desk Migration service provides functionalities to aid you to accomplish your support service records migration in the most suitable mode.
Transfer content translations
Get your multilingual help center articles to your new help desk system effortlessly! Choose our “Migrate content translations” feature and transfe translated language versions of each article automatedly.
Skip attachments
Does your desired help desk system deliver limited data storage? Leave behind attachments, specially if your historical support service data drop none of its value without them. The data import time will trim greatly.
Add a new tag to the migrated tickets
Choose tags to the migrated tickets — in such a way, you won’t jumble them with the existing. You may further arrange the tickets by qualifying tags like ‘lost,’ ‘closed,’ or ‘stop replying.’
Use the attachment feature to Migrate inline images
Don’t want to leave behind images fixed into the tickets? You can import them to the expected help desk solution as attachments.
Demo with custom data: Select 20 entities for transfer
Don’t take any chances. Prove that you know totally what the entities settle at the end of you’ve copied them. Help Desk Migration’s Demo with custom data allows you choose 20 entities for a test transfer.
Migrate newest data first
Choose this castomization to move your most recent records in a chronological flow, from most recent to oldest. The capability is applicable only to Full Migration.
Don’t let data migration to throw off you from your goals
Our automated migration service offers an efficient app, whether you’re migrating your customer support operations from Kustomer to Freshdesk. With just a couple of clicks, your help desk system will be live on a targeted system — no need to accept any holdback!
Data import and export complies with security requirements
Help Desk Migration Wizard takes care of your data is secure throughout the import or export process. We provide maximum customer service records defence incorporating established modes, alongside regulatory compliance, accepted server preserving, and regular security tests.
Use the migration solution that customers praise
A collection of goal-achieved data exports and lots of awards and gratifying mentions can prove the quality of Help Desk migration service. Additionally, we enlarge our feature list. Help Desk Migration team move ahead to improve our tool and offer novel options to include measures for ensuring we’re involving all your migration requirements.
Enjoy clear mapping to cover your most complex needs
Relieve yourself from the time-consuming mission of adding nonexistent data types or business data along Kustomer to Freshdesk migration. Our app allows you map data fields and transform your data import and export. This will keep the native system of your data effortlessly on your part.
Pick a fitting time for data migration
Get going by the help desk data import anytime it fits into your business processes. On top of that, our Delta migration opportunity will allow you to export the currently changed data after the historical records was exported. Then, relax and allow our service do the rest.
Contact to our reliable support pros
Don’t worry about encountering issues just as performing your Supported Platform data import and export. Permit our customer service representatives explore your setback. With multiple experience importing support data, our pros are well-skilled to confirm a accomplished import of your data.
Your Help Desk Data Migration is the Whole Way Along
Employing Help Desk Migration solution, don't worry about safety of business records. We commit to the fresh recommendations, set constant upgrades, and invariably test all facilities.
We use a firm 2FA authentication policy
Our Migration Wizard guards your records from illegal acquiring access with two-factor access. On top of that, your agents can only export Kustomer data if they have admin rights. With these safety measures in order, you don't worry about information leak.
3-level data safety
Help Desk Migration offers 3 layers of data safety. At the physical layer, we defense our hosting equipment from any breach. At the app level, we prevent any forbidden access to your records on our service. And, last but not least, on the network level, we secure our networks against digital abuse.
Compliance with industry-standard levels
Help Desk Migration service corresponds to highest security standards, delivering utmost greatest security for your records. We meet the demands and requirements of HIPAA, CCPA, PCI DSS Level 1, GDPR, and other required data safety levels. And our wast compliance portfolio continues getting large.
How much does Kustomer to Freshdesk data migration cost?
How much will you need to invest in the switch from Kustomer to Freshdesk? The cost will largely build upon the records volume you require to move, the complexity of your specifications, and the options you’ll choose or customizations you’ll ask for. Set a Free Demo to check the Migration Wizard performance and learn how much your data switch will cost.
Run a Demo to get the priceFeedback helps us advance our solution: Few words from Help Desk Migration clients
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier EscorbiacSupervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle VianiAssociate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola MustoneWoo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut BirzuOperations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve MilliganAssociate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabeThe Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew CassanoCustomer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom DoulosDirector of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga EdelsteinCo-founder of UrbanYou
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier EscorbiacSupervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle VianiAssociate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola MustoneWoo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut BirzuOperations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve MilliganAssociate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabeThe Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew CassanoCustomer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom DoulosDirector of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga EdelsteinCo-founder of UrbanYou
Find out the way to prepare for Freshdesk data migration
Prepare for Freshdesk data migration by checking an in-depth step-by-step guide
Frequently Asked Questions
To smoothly migrate from Gorgias to Zendesk, take these steps:
- Evaluate your Kustomer account: Review your Kustomer data and determine what records to transfer to Freshdesk.
- Customize settings: Make any necessary adjustments to the settings on Kustomer and Freshdesk before initiating the migration.
- Begin the Free Demo Migration: Start the Demo migration process.
- Verify data transfer: After the migration, download the reports and ensure all data has been transferred correctly to Freshdesk.
Help Desk Migration lets you automatedly migrate from Kustomer to Freshdesk such records:
- tickets
- groups
- agents
- contacts
- ticket attachments
- ticket private and public notes
- ticket custom fields
- organization custom fields
- contact custom fields
- Created_at, Updated_at, and Closed_at
- knowledge base articles with folders and categories
- knowledge base inline images
The migration duration from Kustomer to Freshdesk varies depending on the number of records, attachment sizes, and API limits of both Kustomer and Freshdesk accounts. The process may take a few hours or several days to complete. Increasing API limits on both platforms can speed up the migration to Freshdesk.
You can’t transfer ticket inline images and organizations from Kustomer to Freshdesk in a default migration. Yet, you can request a Custom Migration to transfer these types. In other cases, you can move any data volume available on Kustomer.
Before conducting a complete Kustomer to Freshdesk migration, perform a Free Demo Migration. This way, you can test the data transfer process and review the results table to identify migrated, failed, or skipped records. To ensure the accuracy of all transferred data, download the reports and copy the record IDs. Once you have verified everything is correct, you can proceed with the Full Data Migration for a smooth transition.
Simplify your Kustomer to Freshdesk migration with our support packages! Select from our Standard, Premium, or Signature plans, or go for our Concierge Migration Service, fully managed by our professionals, for a stress-free transition.
Help Desk Migration offers a seamless migration process, allowing you to continue supporting your customers with zero downtime during the import. After completing the Full Migration, you can use the Delta Migration option to import only new or updated records without any duplication.
Full Kustomer to Freshdesk Import in a Few Clicks
Export your business data from Kustomer to Freshdesk conveniently with no disturbing from what truly matters — working out your customers’ inquiries. Our service carries out all the work behind the scenes whilst you simply enjoy working with your selected platform.
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