Kayako to Freshdesk data migration done easily
Encoded dialogues, secured servers, modern authorization methods
Automated approach, no operations time-out, reduced workflow drops
Reasonable pricing to guarantee a function + charge balance
We’ve achieved the of companies among sectors
Data migration timeline: 1-2 weeks
Preparation
Project and Requirements Evaluation
Begin your transition by determining Source data, workflows, and apps. Examine data cleaning and field alignment to the Target. Formulate a transition strategy, including the framework and user coaching.
Security and Compliance Review
Make sure data complies with security requirements. Establish permissions and access settings to secure the replication.
Migration
Data Mapping and Customization
Match data fields among the Source and Target. Pick pre-built custom features from the set or ask for certain tailoring for the data migration.
Demo Migration
Initiate a free trial Demo to understand how the transition tool operates. Spot results and alter mapping as you wish.
Data Verification
Confirm all transmitted records in the Target is correct, fully captured, and appropriately organized.
Full Data Migration
Shift all required records, encompassing tickets, contacts, attachments, and related information.
Delta Migration
Net any newest or updated records that altered at the time of the Full data transfer.
Interval Migration*
Data replication can be interrupted and continued to accommodate your outline, with zero interruption. You can halt up to five times for five days per pause, managed by our sales crew during business hours.
Post-Migration Phase
Go Live
Present the Target for all customer service agents. Turn off the Source if necessary and ensure data backups.
What Sorts of Entities Can You Import from Kayako to Freshdesk ?
With Help Desk Migration tool, you can without trouble import or export sizable amount of varying data types to or from Kayako to Freshdesk. Examine the list of entities you can migrate incorporating automation service without extra guidance from tech representatives.
Do you want particular Kayako to Freshdesk import or export requirements?
Let's discuss your requirements for a personalized data migration.
| Kayako entities | Freshdesk entities | |
|---|---|---|
| Help desk | ||
| Teams | Groups | |
| Agents | Agents | |
| Organizations | Companies | |
| Users | Contacts | |
| Conversations | Tickets | |
| Knowledge Base | ||
| Categories | Categories | |
| Sections | Folders | |
| Articles | Articles | |
Why transmit with Help Desk Migration?
Without downtime
Move data effortlessly - maintain workflows running smoothly and assist customers without hassle.Increased efficiency
Quickly shift data and arrange standard and tailored fields with the intelligent Migration Wizard.Seamless ticket migration
The Migration Wizard transmits tickets and all connected data, maintaining the data structure intact on the Target.Expert support
Our support crew is equipped to help you through chat, email, or phone.Effective movement strategy
Our migration experts will establish a well-defined plan for data import, guaranteeing a seamless process and safe records.Flexible customizations
Opt for pre-designed options or inquire about personalization, and we'll ensure your data is correct.
How Kayako to Freshdesk Data Migration Flows
Our automated migration app empowers you import and export records in a few simple actions. However, if you have special demands or a unique data structure, feel free to select a custom mode.
Connect platforms
Connect your source and target platforms
Map and match data
Specify how your data should be transferred
Test-drive
Start a Demo to access the replication tool and its results
Full Data Migration
Start or plan your data transition
Elevate Your Kayako to Freshdesk Import
with These Options
Acquire a smooth data transmition experience that aligns your business preferences. The Help Desk Migration service delivers functionalities to facilitate you to accomplish your support service data transmitting in the smooth route.
Transfer content versions of your help center
Get your multilingual knowledge base articles to your desired help desk system easily! Apply our “Migrate content translations” functionality and transfe translated versions of each article automatedly.
Leave behind attachments
Does your future help desk solution provide definite data storage? Bypass attachments, particularly if your historical support service data loses none of its value without them. The data import time will cut down considerably.
Apply a extra tag to the exported tickets
Are you going to run a current help desk platform during data import? To lessen chaos, apply tags to the exported tickets to differentiate them from the remaining ones.
Import inline images as attachments
Export the images fixed into tickets as attachments. The data import and export time might take more time, but the images will stay along on a future help desk solution.
Give a try to our Demo with custom records by importing 20 entities
If you expect to see how handpicked entities look like in the destination support service platform, go for this free custom Demo and choose 20 entities for a test.
Put mind to your target goals. We'll take the heavy lifting
Whether you’re importing from Kayako to Freshdesk, use our automated migration solution. It will permit you to import or export all your data to a targeted platform in just a few clicks. Thus, you will be able to get your migration completed quickly without putting pivotal tasks on the back burner.
Data import and export meets security standards
The Migration Wizard will covers your data security during all phases of the migration process. We keep utmost customer service records defence incorporating tested practices, containing regulatory compliance, suitable server maintenance, and proper security examinations.
Select the migration app that clients praise
With a plenty of outstanding data imports done by our service, Help Desk migration service has gained lots of service-linked awards and positive feedback. What’s more, we don’t stop there. Following Help Desk Migration's aim is to include nearly all of your migration inquirements, we remain advancing our solution and often increase it with neat features.
Benefit from clear mapping to handle all your needs
Relieve yourself from the time-consuming task of adding missing record types or records throughout Kayako to Freshdesk migration. Now you can map regular and custom-made fields, or else tweak your data import right in our migration app. This will preserve the native system of your records without difficulty on your part.
Pick a appropriate time for data import
Pick the most appropriate time to initiate the help desk migration workflow. What’s more, Help Desk Migration Delta migration opportunity will empower you to import the currently updated data entities once the historical customer service data was imported. Then, relax and empower our service handle the rest.
Contact to our proficient support agents
Don't fret about having tasks when running your Supported Platform data import and export. Let our customer support representatives inspect your obstacle. With multiple involvement moving support data, our experts are well-seasoned to confirm a successful import of your records.
Your Help Desk Data Import is Secured at Each and Every Phase
Help Desk Migration tool offers endless import features without damaging on security. We properly scan all facilities and make updates, so that your data is protected based on the recent standards.
We employ a rigid two-factor access policy
Help Desk Migration Wizard secured your records from illegal getting access with two-factor access. What’s more, only your business reps with admin rights can import your Kayako records. With these safety measures in place, you won’t have to worry about data leakage.
We employ 3-layer
Help Desk Migration ensures three levels of business data security. At the physical level, we safeguard our data hosting facilities from any breach. At the application level, we block any illegal log in to your data on our platform. And, finally, on the network layer, we secure our networks from digital harm.
Meet security fundamentals
Help Desk Migration service fulfills to upmost security principles, providing maximum safety for your business records. We are compliant with HIPAA, CCPA, PCI DSS Level 1, GDPR, and other crucial data safety fundamentals. And our wast compliance portfolio is getting extended.
What is the cost of your Kayako to Freshdesk data migration?
And now to the burning question. How much will it cost to switch from Kayako to Freshdesk? The price will mostly build upon the business data volume you want to transfer, the complexity of your specifications, and the features you’ll select or customizations you’ll request. Run a Free Demo to test the Migration Wizard performance and find out how much your data transfer will cost.
Run a Demo to get the priceReviews motivates us upgrade our solution: Several thoughts from Help Desk Migration customers
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier EscorbiacSupervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle VianiAssociate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola MustoneWoo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut BirzuOperations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve MilliganAssociate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabeThe Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew CassanoCustomer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom DoulosDirector of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga EdelsteinCo-founder of UrbanYou
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier EscorbiacSupervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle VianiAssociate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola MustoneWoo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut BirzuOperations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve MilliganAssociate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabeThe Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew CassanoCustomer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom DoulosDirector of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga EdelsteinCo-founder of UrbanYou
Find out the way to prepare for Freshdesk data migration
Prepare for Freshdesk data migration by checking an in-depth step-by-step guide
Frequently Asked Questions
With Help Desk Migration, you can automatedly move the following records from Kayako to Freshdesk:
- tickets, groups, agents, contacts, companies, ticket attachments, ticket private and public notes, ticket custom fields, organization custom fields, contact custom fields, Created_at, Updated_at, Closed_at;
- knowledge base articles with folders and categories, knowledge base attachments, knowledge base tags, and inline images.
If you want to move your data from Kayako to Freshdesk, follow these steps:
- Cleanse and audit your data on Kayako to remove duplicates.
- Choose which records to transfer and turn off triggers and notifications that may interrupt the migration.
- Set up the migration settings on Freshdesk or seek assistance from Help Desk Migration.
- After the migration, download reports and verify that the IDs of the transferred data match the original records.
Refer to the checklists for guidance:
The Kayako to Freshdesk migration duration relies on the number of records and the API limits of both Kayako and Freshdesk accounts. Having higher API limits will result in a faster data migration process.
Once you finish your Kayako to Freshdesk migration, you can check how your help desk records look on Freshdesk. Review the migration results table to see which records were migrated, failed, or skipped. Download the reports and copy the record IDs to verify everything is correct. If you have any assistance, contact our support team.
To ensure a smooth Kayako to Freshdesk migration, follow a checklist. Here are some tips to help you prepare:
- Create custom fields on Freshdesk that match your Kayako data.
- Add agent profiles to Freshdesk that are the same as in Kayako.
- Generate API keys for both platforms.
- Compare and note similarities and differences between the two platforms.
After completing the Free Demo Migration or making the final settings edit to the Free Demo, you have a 30-day window to start the Full Data Migration. If you fail to initiate the Full Migration within the specified timeframe, the Free Demo will be archived.
You don't have to be a coding expert to move your customer data from Kayako to Freshdesk. Our Migration Wizard makes it easy and straightforward. With an intuitive onboarding process and step-by-step guidance, you can quickly configure and complete your migration without hassle.
Packed Kayako to Freshdesk Migration in Several Clicks
Import your business data from Kayako to Freshdesk conveniently and without disturbing your utmost mission of working out your clients’ concerns.
Get more information about data import and export
Want to learn more? Our resources is full of information on support service enhancement and help desk software import. Take a look at it!
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