Help Scout to Freshservice data migration made easy
Encoded communications, secured servers, advanced authorization approaches
Automated method, no operations downtime, no workflow pauses
Fair pricing to provide an opportunity + rate balance
Businesses among different fields prefer us
Data migration timeline: 1-2 weeks
Preparation
Project and Requirements Evaluation
Initiate your transition by reviewing Source records, modus operandi, and integrations. Evaluate data cleaning and field alignment to the Target. Formulate a movement approach, that covers the framework and employee coaching.
Security and Compliance Review
Verify data complies with safety regulations. Set permissions and access settings to protect the transition.
Migration
Data Mapping and Customization
Align data fields amongst your Source and Target. Decide on automated custom capabilities from the set or ask for unique tailoring for the data movement.
Demo Migration
Perform a trial Demo to view how the transmit app operates. Examine results and modify mapping as you wish.
Data Verification
Verify all transmitted data in the Target is accurate, fully captured, and properly structured.
Full Data Migration
Replicate all selected data, including tickets, contacts, attachments, and associated data.
Delta Migration
Catch any new or updated data that tweaked for the time of the Full data migration.
Interval Migration*
Data transition can be paused and continued to align with your timeline, with no downtime. You can stop up to five times for five days per pause, organized by our sales team during operating hours.
Post-Migration Phase
Go Live
Deploy the Target for all customer service agents. Deactivate the Source if required and ensure data backups.
What Types of Data Can You Migrate from Help Scout to Freshservice ?
With Help Desk Migration Wizard, you can effortlessly import and export significant amount of diverse data entities to or from Help Scout to Freshservice. Examine the list of data entities you can migrate incorporating automation without any assistance from tech support team.
Do you need nonstandard Help Scout to Freshservice import or export needs?
Let us know you need a custom data migration.
| Help Scout entities | Freshservice entities | |
|---|---|---|
| Help desk | ||
| Teams | Groups | |
| Users | Agents | |
| Companies | Departments | |
| Customers | Requesters | |
| Conversations | Tickets | |
| Knowledge Base | ||
| Collections | Categories | |
| Categories | Folders | |
| Articles | Articles | |
Why transfer with Help Desk Migration?
No downtime
Transfer data without disruption - keep workflows operational and aid customers without hassle.Increased efficiency
Easily migrate data and set up predefined and personalized fields with the smart Migration Wizard.Organized ticket migration
The Migration Wizard transfers tickets and all related records, keeping the data structure unchanged on the Target.Personalized support
Our support reps is equipped to guide you via chat, email, or phone.Thorough movement strategy
Managers will create a comprehensive plan for data import, ensuring a hassle-free process and safe records.Custom options available
Select pre-built options or seek specific adjustments, and we'll guarantee your data is on point.
How Does Help Scout to Freshservice Data Migration Perform?
You can do data import in a few simple steps, applying our automated migration service. However, if you have special needs or a unique data structure, feel free to go with a custom approach.
Connect platforms
Connect your source and target platforms
Map and match data
Specify how your data should be transferred
Test-drive
Start a Demo to access the replication tool and its results
Full Data Migration
Start or plan your data transition
Improve Your Help Scout to Freshservice Move
with These Features
Receive a tailored data transmition experience that reconciles your business preferences. The Help Desk Migration service provides functionalities to handle you to accomplish your customer service data import in the smooth route.
Omit attachments
Does your targeted platform offer limited data storage? Bypass attachments, specially if your historical data doesn’t suffer a loss of its value without them. The data import time will scale down considerably.
Create a new tag to the exported tickets
Apply tags to the imported tickets — in such a manner, you won’t misinterpret them with those existing. You may further categorize the tickets by adding tags like ‘lost,’ ‘closed,’ or ‘stop replying.’
Migrate inline images as attachments
Migrate the images embedded into tickets as attachments. The data migration time might be longer, but the images will never disappear along with the existing a targeted help desk solution.
Test drive our Demo with custom records by exporting 20 entities
Don't waste your time on guessing. Make sure you recognize exactly how the entities will look like at the end of you’ve migrated them. Help Desk Migration’s Demo with custom data allows you choose 20 entities for a test export.
Import newest records first
Choose this castomization to transfer your most recent records in a chronological flow, from newest to oldest. This custom option is exclusive to Full Migrations.
Focus on your target tasks. We'll do the heavy lifting
Our automated migration service provides an efficient app, whether you’re migrating your help desk operations from Help Scout to Freshservice. With just a few clicks, your help desk will be live on a future system — no need to tolerate any break!
Data import with confidence
Our Migration Wizard ensures your support service data is safe throughout the migration process. We maintain highest customer service data defence using established runthrough, with regulatory compliance, suitable server safekeeping, and regular security checks.
Use the migration service that customers recommend
With multiple successful migrations under our belt, Help Desk migration service has earned lots of service-related awards and approving feedback. And our goal of quality does not terminate there. Help Desk Migration team go to develop our service and move forward useful capacity to handle we’re involving all your data import requirements.
Use clear mapping to handle your most complex needs
Rescue yourself from the time-consuming mission of adding wanted data types or business data along Help Scout to Freshservice migration. So you can map typical and custom data fields, or otherwise tailor your data import and export right in our migration service. You retain the system of your support service data with small effort.
Select a convenient time for data migration
Start by the help desk data import whenever it fits into your workflow. Moreover, our Delta migration opportunity will empower you to export the currently changed data once the historical business data was imported. Then, relax and empower our Migration Wizard handle the rest.
Talk to our tech-savvy support agents
Are you fighting difficulties with your Supported Platform migration? Permit Help Desk Migration customer support team explore your setback. With plenty of expertise migrating records, Help Desk Migration experts are well-qualified to confirm a accomplished import of your records.
Your Help Desk Data Import or Export is Secured at Every Phase
Help Desk Migration solution comes with every migration functions without damaging on security. We commit to the fresh standards, set constant upgrades, and consistently scan all servers.
We enforce a stringent 2FA authentication policy
Help Desk Migration Wizard shields your records from illegal getting access with two-factor access. On top of that, your company representatives can only export Help Scout data if they got admin rights. With these safety measures arranged, you won’t have to worry about information leakage.
We apply 3-layer
We ensure three layers of business data security: physical (we take care of our data hosting facilities against any intrusion), network (we secure our networks against cyber attacks), and application (we secure your business data within our data importing solution against prohibited log in).
Compliance with safety fundamentals
Help Desk Migration commits to top security standards, delivering maximum security for your data. We are compatible with HIPAA, CCPA, PCI DSS Level 1, GDPR, and other critical data security fundamentals. And our broad compliance set continues getting large.
What is the cost of your Help Scout to Freshservice data migration?
And now to the burning question. How much will it cost to switch from Help Scout to Freshservice? The price will largely lean on the records volume you need to move, the complexity of your specifications, and the options you’ll select or customizations you’ll inquire. Run a Free Demo to test the Migration Wizard work and learn how much your data switch will cost.
Run a Demo to get the priceReviews inspires us improve our tool: Few thoughts from Help Desk Migration customers
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier EscorbiacSupervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle VianiAssociate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola MustoneWoo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut BirzuOperations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve MilliganAssociate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabeThe Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew CassanoCustomer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom DoulosDirector of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga EdelsteinCo-founder of UrbanYou
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier EscorbiacSupervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle VianiAssociate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola MustoneWoo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut BirzuOperations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve MilliganAssociate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabeThe Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew CassanoCustomer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom DoulosDirector of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga EdelsteinCo-founder of UrbanYou
Find out the way to prepare for Freshservice data migration
Prepare for Freshservice data migration by checking an in-depth step-by-step guide
Frequently Asked Questions
Here are the steps to get ready for your migration from Help Scout to Freshservice:
- Schedule the migration and make a checklist of tasks.
- Disable features in your current customer service tool and set up configurations in Freshservice.
- Execute the migration process and carefully review the outcome to confirm the successful transfer.
Check out our step-by-step checklists for more guidance:
At Help Desk Migration, we have resources to make your migration from Help Scout to Freshservice smooth.
- Our Help Center has guides, FAQs, and best practices.
- Our blog offers tips and tricks for a better migration experience.
- Our support team is ready to help with any questions.
- Try our Free Demo Migration to test the process.
- Choose from our support packages: Standard, Premium, or Signature.
- Get complete assistance with our Concierge Migration Service.
Help Desk Migration Service prioritizes data security. Our tool implements advanced security measures to protect the confidentiality and integrity of your data during the migration process. Your information is handled with utmost care.
No, technical expertise is not required. Help Desk Migration Service is designed to be user-friendly, providing step-by-step guidance throughout the migration process. The automated tools and intuitive interface make it accessible for users of all technical backgrounds.
Help Desk Migration Service securely transfers your data from Help Scout to Freshservice, ensuring that your Help Scout account remains unaffected. Once the migration is successfully completed, you can access and manage your data in Freshservice while preserving the original data in Help Scout.
Before setting up a Free Demo, create custom fields and agent profiles on Freshservice that mirror those on Help Scout. This way, the migrated tickets get assigned to the right users and ticket data is transferred correctly.
To switch from Help Scout to Freshservice, follow these steps:
- Prepare for the migration and choose a migration date.
- Create a checklist of what to turn off in Help Scout and what to turn on in Freshservice.
- Start moving your data to Freshservice.
- After a Free Demo Migration, make sure everything is in place.
For more details, check the Freshservice Data Migration Checklist.
Complete Help Scout to Freshservice Migration in Several Clicks
Migrate your data from Help Scout to Freshservice without difficulty with no confusing from what actually matters — solving your customers’ matters. Our solution carries out all the work behind the scenes while you simply enjoy applying your chosen platform.
Find out more additional resources about data import and export
Want to learn more? Our help section is packed with information on support service enhancement and help desk business data import. Take a look at it!
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