Zendesk to Help Scout data migration made easy
Encoded communications, safe servers, latest authorization methods
Automated process, don't have downtime, excluded workflow breaks
Flexible pricing to provide an opportunity + charge balance
We’ve won the trust of brands across areas
Data migration timeline: 1-2 weeks
Preparation
Project and Requirements Evaluation
To initiate a help desk transfer, estimate your Source's records, procedures, and integrations. Consider data cleansing and check over the Source’s mandatory and personalized field counterparts on Target. Produce a comprehensive replication strategy that includes outline, action plan, and reps training.
Security and Compliance Review
Ensure all data management complies with industry security standards. Set up requried permissions and access controls for the movement process.
Migration
Data Mapping and Customization
Map data fields amongst your Source and Target. Select pre-built custom options from the list or discuss the personalization to accommodate the data movement to your unique organization requirements.
Demo Migration
Set up a trial Demo with a small data pack to see how the transfer solution operates. Spot the trial outcomes and adjust mapping as you wish.
Data Verification
Thoroughly review the transferred data in Target. Validate that all data are correct, complete, and appropriately formatted.
Full Data Migration
Transfer all chosen data, embracing tickets, contacts, attachments, and associated data.
Delta Migration
Capture any fresh or updated data that tweaked at the time of the Full transfer process.
Interval Migration*
Data movement can be paused and revived to match your business schedule, confirming continuing customer service with zero downtime. You can stop it up to five times, each lasting no more than five days, and our sales team coordinates the process for the time of set operational hours.
Post-Migration Phase
Go Live
Start the Target for all reps. Disable the Source if appropriate, guaranteeing data backups are preserved securely.
What Kind of Records Can You Migrate from Zendesk to Help Scout ?
With Help Desk Migration Wizard, you can with no bother import and export sizable amount of various data entities to or from Zendesk to Help Scout. Review the parameters of record types you can migrate implementing automation service by yourself from tech representatives.
Do you have specific Zendesk to Help Scout import inquirements?
Schedule a call and tell us about a nonstandard data import.
| Zendesk entities | Help Scout entities | |
|---|---|---|
| Help desk | ||
| Groups | Teams | |
| Agents | Users | |
| Organizations | Companies | |
| Customers | Customers | |
| Tickets | Conversations | |
| Knowledge Base | ||
| Categories | Collections | |
| Sections | Categories | |
| Articles | Articles | |
Why migrate with Help Desk Migration?
Your business is built on data, and your customers’ history is key to your success. By migrating your data with Help Desk Migration, you ensure:
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Zero downtime
You can begin where you left off. Your processes will not be put on hold, so you can keep supporting customers without any pauses. -
Increased efficiency
Our automated, secure Migration Wizard delivers a smooth migration process. Painlessly map both standard and custom fields. -
Organized ticket transmiting
The Migration Wizard provides that tickets and their related data are migrated while keeping their original structure in the Target. -
Personalized support
Our support team will assist you through the process if you need help via live chat, email, or phone. -
Detailed data transfer planning
Our reps will create a logical plan for the data migration that involves all the points, so everything flows easily. This way, you can avoid any issues during the migration, and your data will be safe and sound. -
Pre-built options and customizations
Use pre-built options or fine-tune your transfer by requesting customization. Whether it's data filtering or field adjustments, we'll ensure your data lands just right.
How Does Zendesk to Help Scout Data Migration Work?
Our automated migration service lets you export and import data in a few simple actions. If you’re dealing with a elaborate data structure, feel free to select our custom route. We’re up for it to fulfill your unique demands.
Connect platforms
Connect your source and target platforms
Map and match data
Specify how your data should be transferred
Test-drive
Start a Demo to access the replication tool and its results
Full Data Migration
Start or plan your data transition
Grow Your Zendesk to Help Scout Move
with These Functionalities
Convey a tailored data transfer experience that matches your business preferences. The Help Desk Migration service brings features to aid you to succeed your customer service data migration in the automated and secure manner.
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Omit attachments
Does your expected support service platform present compact data storage? Bypass attachments, especially if your current data drop none of its value without them. The data import and export time will decrease significantly.
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Create a additional tag to the imported tickets
Are you going to work a source platform during data export? To reduce chaos, add extra tags to the exported tickets to distinguish them from the left ones.
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Migrate inline images as attachments
Import the images set in into tickets as attachments. The data export time might go up, but the images will stay along on a new platform.
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Test drive our Demo with custom records by exporting 20 entities
If you require to see how selected entities look like in the destination help desk solution, launch this free custom Demo and pick 20 entities for a migration.
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Import newest records first
Opt for this feature to move your newest records in a chronological flow, from newest to oldest. This custom feature is exclusive to Full Migrations.
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Migrate side conversations
Transfer effortlessly your ticket side conversations while moving from Zendesk. During the data migration, these conversations will be imported as private comments into your new helpdesk.
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Import call recordings
You may require support service call recordings for coaching your customer support team. Help Desk Migration service enhances you migrate them to the new customer service tool as attachments.
Focus on your crucial tasks. We'll deal with the heavy lifting
Whether you’re migrating from Zendesk to Help Scout, call into play our automated migration service. It will allow you to migrate all your records to a desired system in just a few clicks. Thus, you will be able to get your migration completed in a timely fashion without putting pivotal works without putting it off.
Data migration with confidence
The Migration Wizard will take care of your data security during all phases of the migration process. To ensure the utmost guard of your help desk data whether they are in import or at rest, we use tried runthrough. Here is contained handling constant security audits, reserving our servers secured, obeying varied instructions, and more.
Choose the migration service that customers recommend
Lots of successful data exports and numerous awards and favorable commentaries can assure the high standard of our migration service. And our striving towards high quality does not terminate there. Since Help Desk Migration's goal is to cover nearly all of your data migration needs, we keep growing our solution and constantly advance it with new capacity.
Use easy mapping to deal with your most complex needs
Help Desk Migration service will rescue you from copy pasting records or setting missing fields at the time of Zendesk to Help Scout migration. So you can map regular and custom-made data fields, or else modify your data import and export right in our Migration Wizard. This will leave unchanged the starting structure of your records with no effort on your part.
Choose a convenient time for data migration
Choose the most convenient time to set up and launch the help desk import process. Begin by migrating historical data and continue with go for the Delta function to migrate your during migration updated data. Then, relax and let our platform make the rest.
Work with a support representatives you can fully count on
Don't fret about experiencing hardships when performing your Supported Platform data migration. Greenlight Help Desk Migration service representatives inspect your obstacle. With multiple successful data import and export expertise, they can resolve any challenge related to your help desk data import or even supply guidance along the total data import and export.
Your Help Desk Data Import is Secured at Each Stage
Employing Help Desk Migration app, don't worry about security of valuable data. We properly check all facilities and make improvements, so that your data is safe according to the fresh requirements.
We enforce a stringent 2FA authentication policy
Help Desk Migration Wizard applies 2FA authentication. On top of that, only your company representatives with admin rights can export your Zendesk records. Linked, these safety measures remove the dangers of data leakage.
We use 3-layer
Help Desk Migration enables three layers of business records protection. At the physical level, we cover our data hosting equipment from logical and physical intrusion. At the application layer, we cease any forbidden log in to your data on our service. And, finally, on the network layer, we secure our networks from cyber abuse.
We comply with industry-standard fundamentals
Our Help Desk Migration service commits to top ranking security fundamentals, ensuring maximum protection for your business records. We meet the demands and requirements of HIPAA, CCPA, PCI DSS Level 1, GDPR, and other integral data security standards. And our extended compliance portfolio continues getting enlarged.
What is the cost of your Zendesk to Help Scout data migration?
And now to the burning question. How much will it cost to switch from Zendesk to Help Scout? The price will largely lean on the data volume you want to migrate, the complexity of your requirements, and the options you’ll choose or customizations you’ll request. Run a Free Demo to test the Migration Wizard performance and find out how much your data transfer will cost.
Run a Demo to get the priceReviews inspires us elevate our tool: Some thoughts from our customers
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier Escorbiac Supervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle Viani Associate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola Mustone Woo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut Birzu Operations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve Milligan Associate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabe The Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew Cassano Customer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom Doulos Director of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga Edelstein Co-founder of UrbanYou
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier Escorbiac Supervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle Viani Associate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola Mustone Woo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut Birzu Operations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve Milligan Associate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabe The Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew Cassano Customer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom Doulos Director of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga Edelstein Co-founder of UrbanYou
Find out the way to prepare for Help Scout data migration
Prepare for Help Scout data migration by checking an in-depth step-by-step guide
Complete Zendesk to Help Scout Migration in a Couple Clicks
Migrate your business records from Zendesk to Help Scout with no trouble and without disrupting your supreme objective of resolving your clients’ inquiries.
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Want to learn more? Our help section is providing information on support service enhancement and help desk data migration. Explore it today!
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