Zendesk to Help Scout data migration made easy

Encoded communications, safe servers, latest authorization methods

Automated process, don't have downtime, excluded workflow breaks

Flexible pricing to provide an opportunity + charge balance

Our customers

We’ve won the trust of brands across areas

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Data migration timeline: 1-2 weeks

Preparation

Project and Requirements Evaluation

To initiate a help desk transfer, estimate your Source's records, procedures, and integrations. Consider data cleansing and check over the Source’s mandatory and personalized field counterparts on Target. Produce a comprehensive replication strategy that includes outline, action plan, and reps training.

Security and Compliance Review

Ensure all data management complies with industry security standards. Set up requried permissions and access controls for the movement process.

Preparation

Migration

Data Mapping and Customization

Map data fields amongst your Source and Target. Select pre-built custom options from the list or discuss the personalization to accommodate the data movement to your unique organization requirements.

Demo Migration

Set up a trial Demo with a small data pack to see how the transfer solution operates. Spot the trial outcomes and adjust mapping as you wish.

Data Verification

Thoroughly review the transferred data in Target. Validate that all data are correct, complete, and appropriately formatted.

Full Data Migration

Transfer all chosen data, embracing tickets, contacts, attachments, and associated data.

Delta Migration

Capture any fresh or updated data that tweaked at the time of the Full transfer process.

Interval Migration*

Data movement can be paused and revived to match your business schedule, confirming continuing customer service with zero downtime. You can stop it up to five times, each lasting no more than five days, and our sales team coordinates the process for the time of set operational hours.

Migration

Post-Migration Phase

Go Live

Start the Target for all reps. Disable the Source if appropriate, guaranteeing data backups are preserved securely.

Post-Migration Phase

What Kind of Records Can You Migrate from Zendesk to Help Scout ?

With Help Desk Migration Wizard, you can with no bother import and export sizable amount of various data entities to or from Zendesk to Help Scout. Review the parameters of record types you can migrate implementing automation service by yourself from tech representatives.

Do you have specific Zendesk to Help Scout import inquirements?

Schedule a call and tell us about a nonstandard data import.

Zendesk entities Help Scout entities
Help desk
Groups Teams
Agents Users
Organizations Companies
Customers Customers
Tickets Conversations
Knowledge Base
Categories Collections
Sections Categories
Articles Articles
Get Started

Why migrate with Help Desk Migration?

Your business is built on data, and your customers’ history is key to your success. By migrating your data with Help Desk Migration, you ensure:

  • Zero downtime
    You can begin where you left off. Your processes will not be put on hold, so you can keep supporting customers without any pauses.
  • Increased efficiency
    Our automated, secure Migration Wizard delivers a smooth migration process. Painlessly map both standard and custom fields.
  • Organized ticket transmiting
    The Migration Wizard provides that tickets and their related data are migrated while keeping their original structure in the Target.
  • Personalized support
    Our support team will assist you through the process if you need help via live chat, email, or phone.
  • Detailed data transfer planning
    Our reps will create a logical plan for the data migration that involves all the points, so everything flows easily. This way, you can avoid any issues during the migration, and your data will be safe and sound.
  • Pre-built options and customizations
    Use pre-built options or fine-tune your transfer by requesting customization. Whether it's data filtering or field adjustments, we'll ensure your data lands just right.

How Does Zendesk to Help Scout Data Migration Work?

Our automated migration service lets you export and import data in a few simple actions. If you’re dealing with a elaborate data structure, feel free to select our custom route. We’re up for it to fulfill your unique demands.

Connect platforms

Connect your source and target platforms

Map and match data

Specify how your data should be transferred

Test-drive

Start a Demo to access the replication tool and its results

Full Data Migration

Start or plan your data transition

Grow Your Zendesk to Help Scout Move
with These Functionalities

Convey a tailored data transfer experience that matches your business preferences. The Help Desk Migration service brings features to aid you to succeed your customer service data migration in the automated and secure manner.

  • Omit attachments

    Does your expected support service platform present compact data storage? Bypass attachments, especially if your current data drop none of its value without them. The data import and export time will decrease significantly.

  • Create a additional tag to the imported tickets

    Are you going to work a source platform during data export? To reduce chaos, add extra tags to the exported tickets to distinguish them from the left ones.

  • Migrate inline images as attachments

    Import the images set in into tickets as attachments. The data export time might go up, but the images will stay along on a new platform.

  • Test drive our Demo with custom records by exporting 20 entities

    If you require to see how selected entities look like in the destination help desk solution, launch this free custom Demo and pick 20 entities for a migration.

  • Import newest records first

    Opt for this feature to move your newest records in a chronological flow, from newest to oldest. This custom feature is exclusive to Full Migrations.

  • Migrate side conversations

    Transfer effortlessly your ticket side conversations while moving from Zendesk. During the data migration, these conversations will be imported as private comments into your new helpdesk.

  • Import call recordings

    You may require support service call recordings for coaching your customer support team. Help Desk Migration service enhances you migrate them to the new customer service tool as attachments.

Your Help Desk Data Import is Secured at Each Stage

Employing Help Desk Migration app, don't worry about security of valuable data. We properly check all facilities and make improvements, so that your data is safe according to the fresh requirements.

We enforce a stringent 2FA authentication policy

Help Desk Migration Wizard applies 2FA authentication. On top of that, only your company representatives with admin rights can export your Zendesk records. Linked, these safety measures remove the dangers of data leakage.

We use 3-layer

Help Desk Migration enables three layers of business records protection. At the physical level, we cover our data hosting equipment from logical and physical intrusion. At the application layer, we cease any forbidden log in to your data on our service. And, finally, on the network layer, we secure our networks from cyber abuse.

We comply with industry-standard fundamentals

Our Help Desk Migration service commits to top ranking security fundamentals, ensuring maximum protection for your business records. We meet the demands and requirements of HIPAA, CCPA, PCI DSS Level 1, GDPR, and other integral data security standards. And our extended compliance portfolio continues getting enlarged.

What is the cost of your Zendesk to Help Scout data migration?

And now to the burning question. How much will it cost to switch from Zendesk to Help Scout? The price will largely lean on the data volume you want to migrate, the complexity of your requirements, and the options you’ll choose or customizations you’ll request. Run a Free Demo to test the Migration Wizard performance and find out how much your data transfer will cost.

Run a Demo to get the price

Reviews inspires us elevate our tool: Some thoughts from our customers

Download checklist

Find out the way to prepare for Help Scout data migration

Prepare for Help Scout data migration by checking an in-depth step-by-step guide

Complete Zendesk to Help Scout Migration in a Couple Clicks

Migrate your business records from Zendesk to Help Scout with no trouble and without disrupting your supreme objective of resolving your clients’ inquiries.

More tips and tricks about data import

Want to learn more? Our help section is providing information on support service enhancement and help desk data migration. Explore it today!

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