((OTRS)) Community Edition to Freshservice data migration made painlessly
Encrypted conversations, secure servers, newest authorization approaches
Automated process, no operations downtime, no workflow breaks
Bargain charging to provide an opportunity + rate balance
We’ve achieved the trust of customers across fields
Data migration timeline: 1-2 weeks
Preparation
Project and Requirements Evaluation
Start your transition by reviewing Source records, modus operandi, and apps. Review data filtering and field matching to the Target. Develop a transfer approach, involving the schedule and reps coaching.
Security and Compliance Review
Confirm data adheres to safety regulations. Set permissions and access settings to secure the migration.
Migration
Data Mapping and Customization
Connect records fields amongst your Source and Target. Decide on pre-built custom options from the list or discuss particular customization for the data replication.
Demo Migration
Perform a test Demo to see how the transmit app operates. Review outcomes and tweak settings as needed.
Data Verification
Review all transmitted data in the Target is accurate, fully captured, and appropriately formatted.
Full Data Migration
Migrate all chosen data, containing tickets, contacts, attachments, and linked information.
Delta Migration
Capture any fresh or updated data that tweaked for the time of the Full data transfer.
Interval Migration*
Data migration can be halted and resumed to align with your schedule, with zero interruption. You can pause up to five instances for a duration of five days each, arranged by our sales squad during operating hours.
Post-Migration Phase
Go Live
Roll out the Target for all customer service agents. Deactivate the Source if required and ensure data backups.
What Kind of Records Can You Migrate from ((OTRS)) Community Edition to Freshservice ?
With our Migration service, you can efficiently import and export significant amount of various records types to or from ((OTRS)) Community Edition to Freshservice. Here’s the list of data entities you can import or export making use of automation service without any assistance from tech pros.
Do you require certain ((OTRS)) Community Edition to Freshservice migration needs?
Schedule a call and tell us about a custom data import.
| ((OTRS)) Community Edition objects | Freshservice objects | |
|---|---|---|
| Help desk | ||
| Groups | Groups | |
| Users | Agents | |
| Customers | Departments | |
| Customer Users | Requesters | |
| Tickets | Tickets | |
Why migrate with Help Desk Migration?
Zero downtime
Shift records without disruption - keep workflows on track and aid customers seamlessly.Enhanced efficiency
Seamlessly transfer data and set up predefined and custom fields with the smart Migration Wizard.Easy ticket migration
The Migration Wizard transfers tickets and all associated records, keeping the data structure unaffected on the Target.Always here for you
Our support agents is equipped to guide you via chat, email, or phone.Detailed movement planning
Our team will develop a comprehensive plan for data import, ensuring a hassle-free process and safe data.Pre-built options and customizations
Pick automated options or seek specific adjustments, and we'll confirm your data is on point.
How Does ((OTRS)) Community Edition to Freshservice Data Migration Go?
Our automated migration solution allows you export and import data in a few simple actions. However, if you have distinct demands or a non-standard data structure, feel free to go with a custom way.
Connect platforms
Connect your source and target platforms
Map and match data
Specify how your data should be transferred
Test-drive
Start a Demo to access the replication tool and its results
Full Data Migration
Start or plan your data transition
Boost Your ((OTRS)) Community Edition to Freshservice Migrate
with These Features
Use a seamless data replication experience that matches your business preferences. The Help Desk Migration service offers features to enhance you to succeed your help desk data movement in the secure and automated approach.
Bypass attachments
Does your new help desk platform offer limited data storage? Bypass attachments, especially if your historical data lose no track of processes without them. The data import and export time will cut down significantly.
Choose a additional tag to the migrated tickets
Are you going to use a existing platform during data export? To get rid of chaos, apply tags to the exported tickets to highlight them from the existing ones.
Test drive our Demo with custom records by exporting 20 entities
Avoid any guessing. Ensure you recognize fully how the entities look like after you’ve migrated them. Our Demo with custom data empowers you choose 20 entities for a test migration.
Transfer newest data first
Opt for this feature to move your newest records in a chronological order, from newest to oldest. This custom feature is exclusive to Full Migrations.
Don’t greenlight data migration to lead away you from your business
Our automated migration tool provides a productive app, whether you’re migrating your customer service operations from ((OTRS)) Community Edition to Freshservice. With just a couple of clicks, your help desk platform will be ready to perform on a chosen system — no need to bear any break!
Data migration with security standards
The Migration Wizard will includes measure for ensuring your data security during all phases of the migration process. We maintain supreme customer support data defence applying proven procedures, which includes regulatory compliance, proper server preserving, and frequent security analysis.
Go with the migration tool that customers recommend
Thousands of successful data migrations and lots of awards and approving mentions can vouch for the high standard of our migration service. Additionally, we don’t stop there. Following Help Desk Migration's goal is to encompass all your import and export requirements, we continue getting better our solution and constantly increase it with novel functioning.
Apply clear mapping to cover your most complex needs
Free yourself from the time-consuming mission of adding nonexistent fields or business data during ((OTRS)) Community Edition to Freshservice migration. Our service enables you map entities and change your data import and export. This will sustain the starting structure of your records straightforwardly on your part.
Choose a suitable time for data migration
Choose the most suitable time to run the help desk data migration process. What’s more, our Delta migration feature will let you to export the currently updated data entities after the historical customer service data was moved. Then, relax and let our service make the rest.
Work with a support agents you can completely count on
Are you experiencing difficulties with your Supported Platform migration? Permit Help Desk Migration customer service representatives check your problem. With multiple accomplished data import and export expertise, they can find an answer to any issue joined with your customer support migration or even offer guidance along the total record migration.
Your Help Desk Data Import or Export is Protected at Each Step
Help Desk Migration app delivers every migration options without compromising on safety. We commit to the recent requirements, set constant improvements, and unfailingly check all facilities.
We apply a strict 2FA authentication policy
Our Migration Wizard applies 2FA authentication. Besides, only your company representatives with admin access rights can migrate your ((OTRS)) Community Edition records. With these safety measures in order, you won’t have to worry about information leakage.
We use Three-layer
Help Desk Migration comes with 3 layers of data protection. At the physical level, we shield our hosting facilities from logical and physical attacks. At the application layer, we exclude any prohibited log in to your business data on our service. And, finally, on the network layer, we protect our networks against digital harm.
We follow security fundamentals
We protect your business data based on all crucial security levels. Help Desk Migration carries an comprehensive set of compliance, and we are expanding it. Nowadays, we correspond to GDPR, CCPA, HIPAA, PCI (Level 1), and other data security levels.
How much does ((OTRS)) Community Edition to Freshservice data migration cost?
How much will you need to invest in the switch from ((OTRS)) Community Edition to Freshservice? The cost will largely lean on the data volume you want to migrate, the complexity of your requirements, and the features you’ll use or custom work you’ll inquire. Set a Free Demo to check the Migration Wizard performance and find out how much your data transfer will cost.
Run a Demo to get the priceFeedback encourages us improve our tool: Some thoughts from our clients
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier EscorbiacSupervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle VianiAssociate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola MustoneWoo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut BirzuOperations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve MilliganAssociate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabeThe Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew CassanoCustomer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom DoulosDirector of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga EdelsteinCo-founder of UrbanYou
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier EscorbiacSupervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle VianiAssociate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola MustoneWoo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut BirzuOperations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve MilliganAssociate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabeThe Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew CassanoCustomer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom DoulosDirector of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga EdelsteinCo-founder of UrbanYou
All-packed ((OTRS)) Community Edition to Freshservice Import in a Few Clicks
Migrate your data from ((OTRS)) Community Edition to Freshservice simply and without disrupting your ultimate goal of setting right your customers’ issues.
More helpful insights about data migration
Willing to learn more about help desk business records import and export and support service advancement? Check out our resources.
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