osTicket to Zendesk data migration made automatedly
Encoded chats, secure servers, up-to-date authorization ways
Automated method, never get downtime, reduced workflow breaks
Bargain charging to ensure a feature + fee balance
We’ve developed the authority of clients across fields
Data migration timeline: 1-2 weeks
Preparation
Project and Requirements Evaluation
Initiate your replication by assessing Source data, procedures, and integrations. Evaluate data cleansing and field matching to the Target. Create a transfer approach, that covers the timeline and support reps coaching.
Security and Compliance Review
Make sure data adheres to security standards. Establish permissions and access controls to protect the transfer.
Migration
Data Mapping and Customization
Match records fields between the Source and Target. Opt for automated custom settings from the menu or discuss specific customization for the data movement.
Demo Migration
Perform a free test Demo to see how the movement solution works. Check outcomes and adapt settings as needed.
Data Verification
Review all replicated data in the Target is correct, complete, and properly structured.
Full Data Migration
Replicate all chosen data, consisting of tickets, contacts, attachments, and correlated data.
Delta Migration
Catch any fresh or updated data that changed for the duration of the Full data migration.
Interval Migration*
Data transition can be halted and resumed to suit your schedule, with no downtime. You can stop up to five instances for a duration of five days each, coordinated by our sales squad during business hours.
Post-Migration Phase
Go Live
Present the Target for all support reps. Decommission the Source if needed and preserve data backups.
What Types of Records Can You Migrate from osTicket to Zendesk ?
With Help Desk Migration app, you can easily migrate huge volumes of varied records entities to or from osTicket to Zendesk. Review the list of data entities you can migrate implementing automation without extra guidance from tech pros.
Do you require especial osTicket to Zendesk migration requirements?
Drop us a line for a unique data import.
| osTicket entities | Zendesk entities | |
|---|---|---|
| Help desk | ||
| Groups | Groups | |
| Agents | Agents | |
| Organizations | Organizations | |
| Users | Customers | |
| Tickets | Tickets | |
| Knowledge Base | ||
| Categories | Categories | |
| Folders | Sections | |
| FAQs | Articles | |
Why transfer with Help Desk Migration?
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No downtime
Shift records effortlessly - maintain workflows efficient and help customers without delays. -
Increased efficiency
Quickly move data and map default and custom fields with the secure Migration Wizard. -
Seamless ticket movement
The Migration Wizard transfers tickets and all linked records, maintaining the data structure consistent on the Target. -
Expert support
Our support crew is set to help you through chat, email, or phone. -
Effective replication planning
Managers will formulate a clear plan for data import, guaranteeing a efficient process and secure data. -
Custom options available
Pick automated options or request customization, and we'll make sure your data is precise.
How Does osTicket to Zendesk Data Migration Go?
You can carry out records import in five simple moves, using our automated migration service. If you’re managing a complex data structure, feel free to select our customized mode. We’re ready to fulfill your unique demands.
Connect platforms
Connect your source and target platforms
Map and match data
Specify how your data should be transferred
Test-drive
Start a Demo to access the replication tool and its results
Full Data Migration
Start or plan your data transition
Improve Your osTicket to Zendesk Export
with These Options
Leverage a automated data replication experience that corresponds your company’s requirements. The Help Desk Migration service brings functions to aid you to succeed your help desk data migration in the automated and secure approach.
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Leave behind attachments
Does your targeted help desk platform provide definite data storage? Skip attachments, specially if your historical data drop none of its value without them. The data import and export time will scale down considerably.
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Apply a additional tag to the migrated tickets
Apply more tags to the migrated tickets — just like that, you won’t mix up them with those existing. You may further categorize the tickets by qualifying tags like ‘lost,’ ‘closed,’ or ‘stop replying.’
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Take advantage of the attachment option to Migrate inline images
Import the images fixed into tickets as attachments. The data import time might go up, but the images will never disappear along with the existing a destination help desk platform.
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Demo with custom data: Handpick 20 entities for transfer
Don't waste your time on doubts. Prove that you know entirely what the entities will look like after you’ve migrated them. Help Desk Migration’s Demo with custom data empowers you choose 20 entities for a test export.
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Move newest data first
Choose this option to move your newest records in a chronological order, from newest to oldest. This automated feature is exclusive to Full Migrations.
Don’t empower data migration to distract you from your tasks
Whether you’re moving from osTicket to Zendesk, call into play our automated migration service. It will help you to migrate all your records to a chosen help desk system in just a few clicks. Thus, you will be able to get your import or export done quickly without putting important tasks on the back burner.
Data import complies with security requirements
Help Desk Migration Wizard handles your records is secure throughout the migration process. To confirm the maximum guard of your help desk data whether they are in migration or at rest, we use tried practices. These contain running regular security audits, keeping our servers guarded, obeying numerous commands, and more.
Go with the migration solution that customers love
With a plenty of goal-achieved data imports done by our service, our migration service has earned plenty of service-connected awards and inspiring commentaries. Besides, we grow our functions. Since Help Desk Migration's purpose is to enclose all your migration needs, we continue improving our tool and frequently strengthen it with fresh functioning.
Benefit from straightforward mapping to cover all your needs
Help Desk Migration tool will relieve you from copypasting help desk data or creating wanted record types along osTicket to Zendesk migration. Help Desk Migration service lets you map fields and modify your data import and export. This will sustain the starting system of your data smoothly on your side.
Select a fitting time for data migration
Start by the help desk import anytime it fits into your business processes. Start by moving historical data and continue with set up the Delta migration opportunity to migrate your most recently updated data entities. Then, relax and empower our solution do the rest.
Work with a support pros you can completely rely on
Are you confronting issues with your Supported Platform data migration? Permit Help Desk Migration customer support team check over your problem. With years of familiarity migrating records, Help Desk Migration pros are well-seasoned to guarantee a accomplished import of your support data.
Your Help Desk Data Import and Export is Secured at Each Step
Employing Help Desk Migration app, you’ll never have to worry about security of valuable data. We regularly scan all facilities and make improvements, so that your data is safe according to the latest standards.
We employ a firm 2FA access policy
Our Migration Wizard shields your information from unauthorized acquiring access with 2FA authentication. What’s more, users can only migrate osTicket data if they got admin rights. Combined, these security measures prevent the dangers of information leak.
We apply Three-layer
Help Desk Migration delivers 3 layers of business data protection. At the physical level, we cover our hosting equipment from logical and physical attacks. At the application layer, we cease any unsanctioned log in to your business data on our platform. And, finally, on the network level, we secure our networks against cyber harm.
We follow safety regulations
Help Desk Migration corresponds to upmost security principles, ensuring maximum security for your records. We meet the demands and requirements of HIPAA, CCPA, PCI DSS Level 1, GDPR, and other required data protection fundamentals. And our broad compliance set is getting large.
What is the cost of your osTicket to Zendesk data migration?
And now to the burning question. How much will it cost to switch from osTicket to Zendesk? The cost will largely depend on the data volume you need to move, the complexity of your demands, and the options you’ll choose or custom work you’ll request. Run a Free Demo to test the Migration Wizard work and find out how much your data transfer will cost.
Run a Demo to get the priceReviews helps us upgrade our service: Some thoughts from our clients
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier Escorbiac Supervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle Viani Associate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola Mustone Woo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut Birzu Operations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve Milligan Associate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabe The Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew Cassano Customer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom Doulos Director of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga Edelstein Co-founder of UrbanYou
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier Escorbiac Supervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle Viani Associate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola Mustone Woo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut Birzu Operations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve Milligan Associate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabe The Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew Cassano Customer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom Doulos Director of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga Edelstein Co-founder of UrbanYou
Packed osTicket to Zendesk Import in a Few Clicks
Migrate your data from osTicket to Zendesk painlessly with no disordering from what actually matters — resolving your customers’ requests. Our tool makes all the work behind the scenes while you simply enjoy respond to your clients questions your selected platform.
Find out more helpful insights about data migration
Willing to learn more about help desk business records migration and support service improvement? Look at our resources.
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